Jesse James | Page 4

Was looking for a vehicle for my daughter and saw an Alfa Romeo listed at Bozard . I submitted a lead and was contacted by a salesman Mike Murdock, who said the vehicle had just come in and was going th Alfa Romeo listed at Bozard . I submitted a lead and was contacted by a salesman Mike Murdock, who said the vehicle had just come in and was going through service and that he would send me a video when it came out. This was on 12/01/24. . I didn’t hear back at all until 12/05/ telling me it was still going through service and should be completed today or tomorrow. On 12/07 Saturday he emailed me saying it was still going through service . I told him I was going to try and make it up there Sunday afternoon ( I live about an hour away). He emailed back advising he would be off but to see his partner Jesse James . I got an email then from Jesse James wanting my phone number and if I was still coming to see the Alfa Romeo. ( this was on Sunday ) I said yes should be there after 3 pm. I get to the Lincoln section and walked in the showroom. Couldn’t find anyone to greet or help us , after a few laps through the showroom I went to a salesperson or someone who was in one of the offices staring at his phone , and asked if he could help us, and page Jesse James. He did and we met the salesman Jesse James who said I have no idea where the vehicle is, so we walked the entire lot looking ( it’s a large dealership) never could find the vehicle, so the salesman goes let me go check the key machine, he then comes back outside to my wife and I and goes I’m sorry it came out of service this morning .and was sold . So hey things happen, I figured I would hear from the original salesman Mike atleast explaining what happened but nothing. I have no problem it sold but the lack of communication is pathetic. Why make people drive and hour , not have the car ready ( when they have advised they are coming up) not even know where the car is, etc. so I was emailed to confirm I was coming up there to look at a vehicle that they had already sold ? Very frustrating situation. More

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It was a very easy process and the staff was extremely friendly and helpful. Would recommend. friendly and helpful. Would recommend. More

by Karenmsutton Verified Customer Verified Customer

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Bozard Ford Lincoln has always treated us excellent. We have Purchased a 2018 F150 Lariat new from them, and because of the excellent service and experience, we decided to get our new Lincoln Navigator We have Purchased a 2018 F150 Lariat new from them, and because of the excellent service and experience, we decided to get our new Lincoln Navigator from them. Jesse James made the experience 100x better than any dealership we have been to, including our prior visits to Bozard. More

by aaronkesterson86 Verified Customer Verified Customer

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