Jesse Lopez

I purchased a Certified Pre-Owned vehicle. I was told the tires were brand new even though to be certified they only had to have a tread depth of 5/32. On the way home the car had a rough ride I was told the tires were brand new even though to be certified they only had to have a tread depth of 5/32. On the way home the car had a rough ride so I went back to the dealership. They inflated the tires to 36psi from 28psi. The next day the tire pressure warning lights were on so I took the vehicle to Discount Tire and had the tires inflated and checked. The front tires have a depth of 4/32 and the back 6/32. These tires are far from brand new as the salesman Joel claimed. AND they do not meet the Certified Pre-Owned standard. He then texted me and said “tires has to be new or like super barely used.” He also texted me that “4/32 is to(sic) low”. I’ve spoken to management and they are unwilling to accept any responsibility. I was told the GM only comes to this dealership on Wednesdays for meetings. I tracked him down as he is also the GM at the I10 Dodge dealership. He has yet to return my call. If they are willing to be untruthful about one thing how many more untruths are there? The car is the car. Good customer service and communication makes the difference and you will not find either at this dealership. If you have a choice, choose a different dealership. More

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