Jesse McDonough

North Penn VW responded

Hello Ms. Richardson, Your 2011 Jetta was towed into us from another service facility with a no-start condition after the oil was changed. We performed extensive diagnostics on the issue and ultimately needed additional time to find if the failure was within the electrical wiring harness or the engine control module. Rather than invest the time and money without you knowing the potential repair expense, we provided an estimate for either repair in full transparency so that you could evaluate if it was worth repairing your vehicle before we continued with the electrical testing. You agreed that the repairs were beyond the investment you wished to make on the vehicle. I am sorry that you were left with the decision not to repair your vehicle. If we can assist you any further, please do not hesitate to reach out to our team at 215-822-1361. Sincerely, Ken Benton Service Manager

North Penn VW responded

Hello Pamella, Thank you for your recent visit to our Volkswagen Service Department. We're sorry to hear that the experience you received from another Volkswagen dealership was less than ideal. We appreciate that you've chosen to service at North Penn VW and look forward to many years of helping you with everything VW! You'll be happy to learn that VW recently revised their substitute transportation policy. We've double our fleet of loaners, and they're now available (first come, first serve) for ALL appointments! When scheduling via online portal, text, email or phone call, just request a service loaner and we'll happily provide one of our latest models for you to drive. There is no daily rental fee, we just ask that you bring the vehicle back in the same condition and replace the gas that you use. We look forward to seeing you again soon! Sincerely, Ken Benton VW Service Manager

North Penn VW responded

Thank you so much, Dane! We truly appreciate all the love and support. It means a lot to hear that our sales and service teams continue to take great care of you and meet your needs. We look forward to seeing you again!

North Penn VW responded

Thank you, Bruce! We’re glad to hear you always feel you’re treated fairly and that you find our technician video reports helpful and informative. We believe keeping you informed about your vehicle is an important part of great service. We truly appreciate your continued trust in North Penn Mazda and look forward to seeing you again!

North Penn VW responded

Thank you, David! We’re glad our team was able to identify the issue, keep you informed throughout the process, and get everything taken care of in a timely manner. Providing clear communication and excellent customer service is always important to us. We truly appreciate your trust in North Penn Volkswagen and look forward to helping you again!

North Penn VW responded

Thank you for the great review! We’re so happy to hear that our service team consistently takes great care of you, completes your vehicle on time, and makes scheduling convenient. Calling us the best service department means a lot to our entire team! We truly appreciate your continued trust in North Penn Volkswagen and look forward to your next visit!

North Penn VW responded

Thank you, Joe! We’re glad you enjoyed the quick service, clear communication, and no-pressure approach from our team. We always want our recommendations to be helpful while making every visit as comfortable and convenient as possible. We truly appreciate your trust in North Penn Volkswagen and look forward to seeing you again!

North Penn VW responded

Thank you, Sarah! We’re so glad Christa was able to step in and help make the process with your insurance company easier. We know those situations can sometimes be frustrating, and we’re happy she was there to advocate for you and keep things moving. We’ll be sure to share your kind words with Christa. Thank you for trusting North Penn!

North Penn VW responded

Thank you for the great review! We’re so glad our service representative made you and your daughter feel welcome and provided a polite, thorough experience. We truly appreciate you choosing North Penn and look forward to taking care of you both again!

North Penn VW responded

Thank you, BEINSLA! We’re so glad Jesse kept you informed throughout the day and took the time to clearly explain all the repairs. We’ll be sure to share your kind words with him. Thank you for trusting North Penn Mazda with your vehicle—we truly appreciate your support!