Jesse McDonough

North Penn VW responded

Thank you so much for your kind words and for choosing us! We’re thrilled to hear that Fang provided you with a professional, knowledgeable, and patient experience throughout your purchase. We’ll be sure to share your compliments with him — he’ll truly appreciate it! Your recommendation means a lot to us, and we look forward to helping your friends and family in the future. Enjoy your new vehicle! 🚗

North Penn VW responded

Thank you, EmilyF, for the wonderful review! We’re so happy to hear our team provided quick communication and went the extra mile to assist you even before opening hours. Delivering great customer service is always our goal, and we truly appreciate your kind words and support. We look forward to seeing you again at North Penn VW!

North Penn VW responded

Thank you, tylernkulp27, for the great feedback! We’re happy to hear everything went smoothly and that our team provided clear communication and an easy-to-understand experience throughout the process. We truly appreciate your support and are glad we could get everything taken care of for you. Thank you for choosing North Penn VW!

North Penn VW responded

Thank you, CWYATES8, for the amazing review and your continued loyalty! It means so much to hear that you still travel to North Penn VW even after moving to East Norriton because of the service you receive. Jessie and the team will truly appreciate your kind words about their attentiveness, communication, and care throughout the process. We’re grateful for your trust and look forward to continuing to provide you with the great service you deserve!

North Penn VW responded

Mr. Kinstler, We sincerely apologize for the issues you’ve experienced with your 2014 Jetta and appreciate the opportunity to address your concerns. When your vehicle was initially brought in, you reported that the key was not being recognized or turning the ignition, along with multiple lighting and horn concerns. Upon diagnosis, we found that the body control module had been exposed to water due to leaking sunroof drain tubes. With your approval, we repaired the leak and replaced the J519 control module. After completing the repairs and conducting road tests, no further electrical issues were detected. After you picked up the vehicle, you informed us that the key recognition warning had reappeared during your commute home. We promptly scheduled a follow-up, diagnosed the issue, and provided a recommended solution. At that time, no concerns regarding a mechanical issue with the sunroof were reported during either visit. We first became aware of a potential mechanical sunroof concern following your after-hours message on March 20th. Arrangements were then made for us to evaluate the issue the following day. Regarding your request for sunroof part numbers, we were unable to identify when or to whom this request was made. Jesse, our Assistant Service Manager who assisted you during your visits, does not recall receiving this request. In a recorded phone call, you mentioned speaking with someone named Sara Lane; however, we do not have an employee by that name at North Penn Volkswagen. It’s possible the request may have been directed elsewhere. For your reference, the sunroof frame part numbers are listed below: (1) 1K9-877-049-A, (1) 8R0-959-591-A, (3) N-908-848-01, (18) N-909-589-02 Please let us know if there is anything further we can do to assist you. We value your business and are here to help. Sincerely, Ken Benton Service Manager

North Penn VW responded

Thank you, khorak, for the fantastic review! We’re thrilled to hear our team was friendly, helpful, and that the work on your vehicle was done well. Knowing you’d absolutely come back means a lot to us. We truly appreciate your support and look forward to helping you anytime you need service at North Penn VW!

North Penn VW responded

Thank you, DANELECTRO55, for the great review! We’re so happy to hear you had a professional and courteous experience with our team and that everything went smoothly without any issues. Your satisfaction means a lot to us, and we truly appreciate your support of North Penn VW!

North Penn VW responded

Thank you, Phallachroy84, for the awesome feedback! We’re thrilled to hear everything went perfectly according to plan and that you continue to trust us with your vehicle. We truly appreciate your support and look forward to taking great care of your car again. Thanks again!

North Penn VW responded

Thank you, notneb90, for the amazing review! It means so much to hear you wouldn’t take your car anywhere else. Jesse, Ken, and Erin will be thrilled to know their friendly and personable service made such a lasting impression. We truly appreciate your loyalty and trust in North Penn VW, and we look forward to continuing to take great care of you and your vehicle!

North Penn VW responded

Thank you, pheckler, for the fantastic review! We’re so happy to hear you continue to receive friendly, prompt, and informative service every time you visit us. Consistently providing exceptional care is what we strive for, and your kind words truly mean a lot to our team. Thank you for your continued trust and loyalty to North Penn VW!