Jesse McDonough

North Penn VW responded

Thank you so much for your incredible loyalty to North Penn Volkswagen for over 20 years and more than 15 vehicles! That kind of continued trust means the world to our entire team. We’re thrilled that our customer service, selection, and pricing have kept you coming back all these years. We truly appreciate you being part of the North Penn Volkswagen family and look forward to helping you with many more vehicles to come!

North Penn VW responded

Good Morning Mr. Schaffer, Your 2019 Jetta was brought to us after you scheduled an online appointment with the concern noted as, “Code: 164E – Need to resolve.” At the time of check-in, our team recommended diagnostic testing to properly identify the cause of the fault, and the diagnostic charge was reviewed and approved before the work was performed. During our testing, we used Volkswagen’s factory diagnostic equipment to perform an output test of the oil pressure regulation valve associated with fault code P164E. The testing confirmed that the valve was stuck open and not operating as intended. Based on those findings, we provided our recommended repair and associated cost, which you approved. We make every effort to be transparent about diagnostic and repair costs, and our diagnostic charges are clearly identified separately rather than incorporated into or concealed within the cost of a repair. We understand that customers may sometimes prefer to proceed directly with a specific repair rather than authorize diagnostic testing. If that is your preference in the future, we can discuss performing the requested repair without additional diagnostic work, with the understanding that you would assume the cost of that repair if the underlying concern is ultimately found to have a different cause. Our goal is always to provide you with the information necessary to make an informed decision about your vehicle and the repairs being recommended. Sincerely, Ken Benton VW Service Manager

North Penn VW responded

Thank you for the great review! We’re glad our team was able to get you in and out quickly and, most importantly, get your vehicle back on the road safely. We truly appreciate you trusting the North Penn Volkswagen service team with your vehicle!

North Penn VW responded

Hello Ms. Richardson, Your 2011 Jetta was towed into us from another service facility with a no-start condition after the oil was changed. We performed extensive diagnostics on the issue and ultimately needed additional time to find if the failure was within the electrical wiring harness or the engine control module. Rather than invest the time and money without you knowing the potential repair expense, we provided an estimate for either repair in full transparency so that you could evaluate if it was worth repairing your vehicle before we continued with the electrical testing. You agreed that the repairs were beyond the investment you wished to make on the vehicle. I am sorry that you were left with the decision not to repair your vehicle. If we can assist you any further, please do not hesitate to reach out to our team at 215-822-1361. Sincerely, Ken Benton Service Manager

North Penn VW responded

Hello Pamella, Thank you for your recent visit to our Volkswagen Service Department. We're sorry to hear that the experience you received from another Volkswagen dealership was less than ideal. We appreciate that you've chosen to service at North Penn VW and look forward to many years of helping you with everything VW! You'll be happy to learn that VW recently revised their substitute transportation policy. We've double our fleet of loaners, and they're now available (first come, first serve) for ALL appointments! When scheduling via online portal, text, email or phone call, just request a service loaner and we'll happily provide one of our latest models for you to drive. There is no daily rental fee, we just ask that you bring the vehicle back in the same condition and replace the gas that you use. We look forward to seeing you again soon! Sincerely, Ken Benton VW Service Manager

North Penn VW responded

Thank you so much, Dane! We truly appreciate all the love and support. It means a lot to hear that our sales and service teams continue to take great care of you and meet your needs. We look forward to seeing you again!

North Penn VW responded

Thank you, Bruce! We’re glad to hear you always feel you’re treated fairly and that you find our technician video reports helpful and informative. We believe keeping you informed about your vehicle is an important part of great service. We truly appreciate your continued trust in North Penn Mazda and look forward to seeing you again!

North Penn VW responded

Thank you, David! We’re glad our team was able to identify the issue, keep you informed throughout the process, and get everything taken care of in a timely manner. Providing clear communication and excellent customer service is always important to us. We truly appreciate your trust in North Penn Volkswagen and look forward to helping you again!

North Penn VW responded

Thank you for the great review! We’re so happy to hear that our service team consistently takes great care of you, completes your vehicle on time, and makes scheduling convenient. Calling us the best service department means a lot to our entire team! We truly appreciate your continued trust in North Penn Volkswagen and look forward to your next visit!