Jesse McDonough

North Penn VW responded

Thank you for your kind review! We're happy to hear that both our Sales and Service teams provided a pleasant and professional experience. Our team works hard to make every visit a great one, and we truly appreciate your support. We look forward to welcoming you back to North Penn Mazda for your future service needs!

North Penn VW responded

Thank you for sharing your experience! We're glad to hear our Service Department completed your Jetta's service within the estimated timeframe. We know your time is valuable, and we always strive to provide efficient, reliable service while keeping our customers' schedules in mind. We appreciate you choosing North Penn and look forward to seeing you again!

North Penn VW responded

Thank you for sharing your experience! We're glad to hear our Service Department completed your Jetta's service within the estimated timeframe. We know your time is valuable, and we always strive to provide efficient, reliable service while keeping our customers' schedules in mind. We appreciate you choosing North Penn and look forward to seeing you again!

North Penn VW responded

Hello Mr. Tyler, We're very sorry that the vehicle you purchased from our dealership has not met your expectations. The Cross Sport was marketed and sold as a North Penn Certified vehicle which closely aligns to Volkswagen's OEM CPO program, but includes a 2 year/ 100k mile powertrain warranty on the vehicle rather than Volkswagen's 2 year/24,000 mile coverage. Additionally, you purchased a Vehicle Service Contract through our dealership for additional coverage since the pre-owned vehicle you selected to purchase was out of the manufacture's New Vehicle Limited Warranty. While we appreciate that you've established a great relationship with Jesse, we understand your time is valuable and multiple service visits within the first year of purchase are not expected. Due to the issues you encountered since purchase and our conversation on Thursday evening, I offered to and paid your insurance deductible as a goodwill gesture for the last visit. Our sales team will continue to explore options that may be well suited as a replacement vehicle and reach back out if we're able to locate a vehicle that may fit both your requirements and price point. We're committed to assist you and continue to earn your trust and business. Sincerely, Ken Benton VW Service Manager

North Penn VW responded

Thank you for taking the time to share your experience with North Penn Volkswagen! We truly appreciate your recognition of our team's attentiveness, honesty, and professionalism. Providing clear, knowledgeable, and unbiased advice is something we take great pride in, especially when it helps our customers make confident decisions about their vehicles. Your trust in our recommendations means a great deal to us, and we look forward to continuing to provide you with the exceptional service you deserve!

North Penn VW responded

Brian, thank you so much for this incredible review! Hearing that you've consistently had such positive experiences with North Penn Volkswagen means the world to our team. We're especially grateful that you took the time to recognize Jesse and Kevin for their exceptional service. They are valued members of our team, and we'll be sure to share your kind words with them! Earning your trust and knowing you wouldn't consider taking your vehicle anywhere else is one of the greatest compliments we could receive. Thank you for your continued loyalty and for being part of the North Penn Volkswagen family!

North Penn VW responded

Thank you so much for your wonderful review! We're thrilled to hear that our North Penn Volkswagen team took such great care of you throughout the software update process. We understand how inconvenient it can be to have your vehicle in for service, so we're glad the loaner vehicle helped make the experience as smooth and stress-free as possible. Providing exceptional care and convenience is always our goal, and we truly appreciate your trust in our team. We look forward to assisting you again in the future!