Jesse McDonough
Jesse McDonough at North Penn VW

Jesse McDonough

Service Consultant

North Penn VW

165 Bethlehem Pike
Colmar, PA 18915

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4.9
902 Reviews

Dealership Experience

8 yrs, 7 mos

4.9

902 Reviews

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902 Reviews of Jesse McDonough

April 09, 2026

Dealership Rating
Employee Rating

Always easy to do business with. Jessie and the others are always very attentive, explain the process and check in. I travel to this dealership even after moving to East Norriton bec More

by CWYATES8
Recommend Dealer
Yes

Other Employees Tagged: Jesse McDonough

April 07, 2026

Dealership Rating
Employee Rating

I had my car towed in with a non-functioning BCM, keyless entry module and sunroof. They only diagnosed the BCM and the sunroof drains. I had to bring it back for them to diagnose and fix the keyless entry m More

by ROBERT
Recommend Dealer
No

Other Employees Tagged: Jesse McDonough

Apr 07, 2026

North Penn VW responded

Mr. Kinstler, We sincerely apologize for the issues you’ve experienced with your 2014 Jetta and appreciate the opportunity to address your concerns. When your vehicle was initially brought in, you reported that the key was not being recognized or turning the ignition, along with multiple lighting and horn concerns. Upon diagnosis, we found that the body control module had been exposed to water due to leaking sunroof drain tubes. With your approval, we repaired the leak and replaced the J519 control module. After completing the repairs and conducting road tests, no further electrical issues were detected. After you picked up the vehicle, you informed us that the key recognition warning had reappeared during your commute home. We promptly scheduled a follow-up, diagnosed the issue, and provided a recommended solution. At that time, no concerns regarding a mechanical issue with the sunroof were reported during either visit. We first became aware of a potential mechanical sunroof concern following your after-hours message on March 20th. Arrangements were then made for us to evaluate the issue the following day. Regarding your request for sunroof part numbers, we were unable to identify when or to whom this request was made. Jesse, our Assistant Service Manager who assisted you during your visits, does not recall receiving this request. In a recorded phone call, you mentioned speaking with someone named Sara Lane; however, we do not have an employee by that name at North Penn Volkswagen. It’s possible the request may have been directed elsewhere. For your reference, the sunroof frame part numbers are listed below: (1) 1K9-877-049-A, (1) 8R0-959-591-A, (3) N-908-848-01, (18) N-909-589-02 Please let us know if there is anything further we can do to assist you. We value your business and are here to help. Sincerely, Ken Benton Service Manager

Apr 07, 2026

ROBERT responded

Absence of evidence is not evidence of absence. If Jesse does not recall that I asked to have the sunroof checked, that is not proof that I didn't ask. I asked about the sunroof when I had to bring the car back with non-functioning key recognition and also when I picked it up. I asked for the part numbers through the text number that I had previously used to communicate with Jesse. I can provide a screenshot if you like.

April 04, 2026

Dealership Rating
Employee Rating

Everyone was super friendly and helpful. I would absolutely come back! Work was done well and everyone was helpful and friendly. I would come back here anytime I need work to be done. More

by khorak
Recommend Dealer
Yes

Other Employees Tagged: Jesse McDonough

April 02, 2026

Dealership Rating
Employee Rating

Very professional and courteous! I'm very happy with north Penn service. I didn't have any issues. More

by DANELECTRO55
Recommend Dealer
Yes

Other Employees Tagged: Jesse McDonough

April 02, 2026

Dealership Rating
Employee Rating

Everything was perfect according to plan thats why my car is back at the shop again thx again mate !!! More

by Phallachroy84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 01, 2026

Dealership Rating
Employee Rating

Would not take my car anywhere else. Jesse, Ken and Erin are the best! Friendly and personable More

by notneb90
Recommend Dealer
Yes

Other Employees Tagged: Jesse McDonough

March 31, 2026

Dealership Rating
Employee Rating

Friendly. Prompt. Informative. Excellent service! I get the same exceptional service each time I bring my car in More

by pheckler
Recommend Dealer
Yes

Other Employees Tagged: Jesse McDonough

March 31, 2026

Dealership Rating
Employee Rating

Communication was clear and timely. Pricing was fair and warranty was handled quickly and efficiently More

by JILLIANMAYO123
Recommend Dealer
Yes

Other Employees Tagged: Jesse McDonough

March 31, 2026

Dealership Rating
Employee Rating

Always a great experience. Jesse and the crew are great. Always quick and friendly service. Always take good care of my vehicles! More

by ALYSSAHANSBERRY
Recommend Dealer
Yes

Other Employees Tagged: Jesse McDonough

March 30, 2026

Dealership Rating
Employee Rating

Jesse is very professional, knowledgeable, and sweet. Car was ready as promised. Prompt service and easy in and out! More

by Michele
Recommend Dealer
Yes

Other Employees Tagged: Jesse McDonough

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