Jesse McDonough
Jesse McDonough at North Penn VW

Jesse McDonough

Service Consultant

North Penn VW

165 Bethlehem Pike
Colmar, PA 18915

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4.9
888 Reviews

Dealership Experience

8 yrs, 6 mos

4.9

888 Reviews

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888 Reviews of Jesse McDonough

March 11, 2026

Dealership Rating
Employee Rating

Jesse is great. Super informative, has a great demeanor and good with follow up Jesse is great. Super informative, has a great demeanor and good with follow up and a More

by Johnvfal
Recommend Dealer
Yes

Other Employees Tagged: Jesse McDonough

March 09, 2026

Dealership Rating
Employee Rating

I had a negative outcome but they made it right and I am a more loyal customer as a result More

by JESSFENCHEL
Recommend Dealer
Yes

Other Employees Tagged: Jesse McDonough

March 08, 2026

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Employee Rating

They made sure that delivery went smooth and answered any question i had and were thorough and explaining all the features of the vehicle and I was greatly appreciative More

by DBELLERDDS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

March 05, 2026

Dealership Rating
Employee Rating

My brake pedal squeaks every time I press the pedal. I reported it when my car was in warranty and it was fixed. It started to squeak again. The problem was never diagnosed properly the first time and e More

by PULUGUR
Recommend Dealer
No

Other Employees Tagged: Jesse McDonough

Mar 09, 2026

North Penn VW responded

Hello Mr. Pulugur, Thank you for taking the time to share your feedback. I’m sorry to hear about the frustration you’ve experienced with the brake pedal concern. When the vehicle was first brought to us during the factory warranty period, our team completed a repair based on the condition present at that time. We understand how disappointing it must have been for the noise to return later. When you visited again, the vehicle was outside of the original manufacturer warranty and replacement parts warranty as it had accumulated approximately 37,000 additional miles since the initial repair. However, we were able to utilize your extended service contract, which covered the majority of the repair cost and helped significantly reduce your out-of-pocket expense. We certainly understand your concern about the possibility of it returning, and if you notice any changes or the noise comes back, we encourage you to reach out so we can inspect it promptly and discuss available options. We appreciate your business and the opportunity to assist with your vehicle. Please don’t hesitate to contact our service team directly if you would like to discuss your experience further—we’re always here to help.

Mar 09, 2026

PULUGUR responded

What is the cause for the squeaking? It has been repaired twice so far. Also, the extended warranty is something that I paid for when I bought the car. So the second time the brake pedal was fixed is really paid by me not the dealership or VW. I also got no help to escalate the issue with VW. I was told I will be sent the contact number which I have not received.

February 27, 2026

Dealership Rating
Employee Rating

Great service and if doesn’t needed to be addressed they gave you all the information and options More

by TADMOUSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 26, 2026

Dealership Rating
Employee Rating

Service department was friendly and fast. The explanation of services was clear and concise. I am very satisfied. More

by CRAFTR27
Recommend Dealer
Yes

Other Employees Tagged: Jesse McDonough

February 19, 2026

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Employee Rating

Easy to schedule the apt. Was kept updated while I wait. The waiting room playroom was a great perk! More

by Carolynjprice
Recommend Dealer
Yes

Other Employees Tagged: Jesse McDonough

February 18, 2026

Dealership Rating
Employee Rating

They are great! They sent me a detailed video explaining recommended services which made me very comfortable and had my car done super quick!! More

by CAMMOROTOGIANNA
Recommend Dealer
Yes

Other Employees Tagged: Jesse McDonough

February 16, 2026

Dealership Rating
Employee Rating

Very communicative. Did not have to wait too long Would recommend north penn vw to everyone More

by BRIANNAJACOBS516
Recommend Dealer
Yes

Other Employees Tagged: Jesse McDonough

February 15, 2026

Dealership Rating
Employee Rating

Someone took both my car chargers from my car when it was in for service. I called and they just texted me and said they couldn't find them! More

by Megsferguson
Recommend Dealer
No

Other Employees Tagged: Jesse McDonough

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