Jesse McDonough
Jesse McDonough at North Penn VW

Jesse McDonough | Page 7

Service Consultant

North Penn VW

165 Bethlehem Pike
Colmar, PA 18915

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4.9
904 Reviews

Dealership Experience

8 yrs, 7 mos

4.9

904 Reviews

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904 Reviews of Jesse McDonough

October 09, 2025

Dealership Rating
Employee Rating

Friendly staff, good service, good dealer, comfortable dealer A clean and well-managed dealer From sales to service is very good. More

by KSKYC82
Service Price Transparency
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Recommend Dealer
Yes

October 06, 2025

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Got me in before my appointment an was very friendly, Thanks for the great service. More

by CWVICTORY
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Recommend Dealer
Yes

October 03, 2025

Dealership Rating
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Jesse really helped me out getting me a spare key for my new car and then programming it so that it would work properly. More

by BRUCE MCMORDIE
Recommend Dealer
Yes

Other Employees Tagged: Jesse McDonough

September 26, 2025

Dealership Rating
Employee Rating

Jessie is always very helpful and attentive. He gives updates and makes sure you don’t miss out on any good deals. My car’s in good hands! More

by JenniferLEdinger
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Recommend Dealer
Yes

September 22, 2025

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This experience was frustrating, to say the least. We specifically took our car to this dealership because we own a Volkswagen, and these guys are supposed to be the experts. They did not solve the pr More

by ERIN39
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Recommend Dealer
No
Sep 22, 2025

North Penn VW responded

Hello Erin, Thank you for your recent visits to our service center. I want to sincerely apologize that we were unable to complete the full repair during your first visit. The Touareg arrived with multiple malfunction DTCs that required separate diagnostic steps, and Simon approved only a portion of the repair knowing that there were remaining issues unresolved before picking the vehicle up from service. When additional issues arose, our dealership covered the full cost of the second repair and the majority of the third repair, offering your family the option of having it completely funded by us or contributing a portion. Simon was directly involved in reviewing and approving each step, and we worked to complete the repairs promptly once the necessary parts arrived. We feel the support we provided was fair—and, in fact, more accommodating than what is typically offered by most dealerships or independent repair facilities. That said, I understand your frustration and truly hope you will consider continuing to trust our service team given the way we worked to stand behind you and your vehicle. Best regards, Ken Benton Service Manager

September 19, 2025

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Jesse is the best and he gives a very good example for the dealer thanks jesse More

by amar.zellag
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Recommend Dealer
Yes

September 14, 2025

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Easy to schedule appointment, and Jesse was patient and helpful explains what they did when I picked up the car. More

by dbright34
Recommend Dealer
Yes

Other Employees Tagged: Jesse McDonough

September 12, 2025

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Employee Rating

North Penn VW is awesome! Our service at this dealership is always exceptional. Thank you to the team there for taking good care of us and our vehicles! More

by HOJOTHUM
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Recommend Dealer
Yes

Other Employees Tagged: Antonio Miller

September 04, 2025

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I like the customer service at this dealership. They are great. I plan to purchase another car from North Penn VW. More

by Bobbeckett
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Recommend Dealer
Yes

Other Employees Tagged: Erin Trotter

August 30, 2025

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They're great, very accommodating and always take time to explain what they're going to do. More

by bcaplin123
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Recommend Dealer
Yes
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