Jesse Muro

Shady business practices. During a service appointment, the dealership's sale department reached out to me offering to purchase my vehicle ( I had a clean title in hand - no During a service appointment, the dealership's sale department reached out to me offering to purchase my vehicle ( I had a clean title in hand - no loan). Once we negotiated and agree to a price, they set an appointment for finalizing the transaction on the following day, and they said they'd "have everything ready" to complete our transaction. At that appointment, they had me sign all of the paperwork, including the title transfer from me to them, and only after that did they say, "you'll get your check in 7-10 days". On day #8 I reached out to the salesperson by phone (had to leave a voice message) and by email, but received no response. Day #9...same thing. Day #10...same thing...no response to any of my multiple emails and voice messages. So I went to the dealership in person to ask for my check and they said it would take another 2 weeks, which is ridiculous. Then they said it usually takes a month for them to get a check written. After some further pointed discussion, they agreed to send someone to Denver to get my check and that they'd have it for me by noon the next day. No contact from them by 1 PM that next day, so I again had to call them multiple times. Over 2 hours, and 2 more calls later, they finally said they had my check. I went back to the dealership to pick it up and discovered it was dated 7 days prior! Clearly, they had my check the whole time and were intentionally misleading me and delaying payment. I would highly caution anyone from using this dealership for any transaction, as they are deceptive and untrustworthy! More

by Scott P Verified Customer Verified Customer

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Awesome experience! Jesse Muro was great to work with. Chad Reiss mad the paperwork super simple. Jesse Muro was great to work with. Chad Reiss mad the paperwork super simple. More

by jdelling Verified Customer Verified Customer

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I am 85 and my wife is also we related the problem in getting in and out of the car as it much higher than our Grandsons forerunner his had 16 inch tires and this one has 18 inch tires. The solution that getting in and out of the car as it much higher than our Grandsons forerunner his had 16 inch tires and this one has 18 inch tires. The solution that was presented was not acceptable. We have researched and found adding the extended running board should be the solution. The one we have selected can be purchased from Amazon for a cost of $249.00 dollars plus the cost to install. As we are leaving to return to Lake Havasu City, Az on the 8th of February and the unit is not available we will order when we get back to Arizona. We will be returning to Cololardo in late spring as we have purchased a home in Greeley. A proper solution would be for McDonald to pay for the at least the cost of the new Running Board. More

by oldfartredfern Verified Customer Verified Customer

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A little mix up thinking the truck was available to look at and test drive but found out it was in Denver. The dealership had the truck brought up from Denver to the Greeley dealership for me to test drive. at and test drive but found out it was in Denver. The dealership had the truck brought up from Denver to the Greeley dealership for me to test drive. Overall, great experience from everyone I dealt with. The only issue was when I picked up the truck to drive it home, gas was less than 1/4 tank. I had to stop and get gas on my drive home. More

by David C Verified Customer Verified Customer

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Have a body noise that was not found, still making noise, was told my car had been driven, no noise, as I drove away there was noise was told my car had been driven, no noise, as I drove away there was noise More

by bkidder0 Verified Customer Verified Customer

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Easy to make a good deal. Sales person did not know the car too well. After sale discovered items that were not on this model.still love the car. Sales person did not know the car too well. After sale discovered items that were not on this model.still love the car. More

by dustygoo Verified Customer Verified Customer

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Informative and friendly. Took time to answer all our questions Would recommend them to others Took time to answer all our questions Would recommend them to others More

by lenrie1 Verified Customer Verified Customer

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No pressure sales…Jesse made things really easy and simple. He got us the mini van we were looking for in less time that originally thought. Definitely recommend this dealer! simple. He got us the mini van we were looking for in less time that originally thought. Definitely recommend this dealer! More

by mattconcialdi Verified Customer Verified Customer

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While the RAV4 we wanted to purchase was sold before we could get to the dealer, Jesse got into what I would say was an even better RAV4. Quick and easy to work with. Thanks. could get to the dealer, Jesse got into what I would say was an even better RAV4. Quick and easy to work with. Thanks. More

by akomin Verified Customer Verified Customer

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Quality customer service from all I dealt with at McDonald Toyota. I would not hesitate to recommend McDonald to family or friends. Keep up the excellent work. Gerald Gallegos McDonald Toyota. I would not hesitate to recommend McDonald to family or friends. Keep up the excellent work. Gerald Gallegos More

by ojogallegosgr Verified Customer Verified Customer

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