Tonya Whitaker

It was ok. I sat in the service line for a long time and no on ever came over to say hi or tell me what was going on. I did have an appointment but I just sat i I sat in the service line for a long time and no on ever came over to say hi or tell me what was going on. I did have an appointment but I just sat in my car waiting without any communication. More

by chrislucio Verified Customer Verified Customer

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They charge for everything which not necessarily. Their service is getting poor compared to 5-8 years ago. Their service is getting poor compared to 5-8 years ago. More

by mayasmith2hon Verified Customer Verified Customer

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The best customer service I have had in a very long time. My truck feels amazing to drive and I love the suggestions. I will continue to have my vehicles serviced there. My truck feels amazing to drive and I love the suggestions. I will continue to have my vehicles serviced there. More

by Christie_grandell Verified Customer Verified Customer

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They did a great job with my 100,000 mile service. The services were performed as approved and in a timely manner The services were performed as approved and in a timely manner More

by tdovertons Verified Customer Verified Customer

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After waiting to be helped, I was told that it would be about an hour and a half for an oil change. After over two hours, my car was finally finished. It cost $180.00 for an oil change and front wiper blad about an hour and a half for an oil change. After over two hours, my car was finally finished. It cost $180.00 for an oil change and front wiper blades, which I think is ridiculous. I called the next day with a question about the bill and was told that I would be called back. It's been four days, still no call back. I was also told that my brakes failed inspection and needed to be replaced. I took my car to another mechanic, and they said the brakes were fine right now and didn't need to be replaced. I have been going to Erlich/McDonald Toyota for over 17 years, but I will be looking somewhere else to take my car. More

by mp1 Verified Customer Verified Customer

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Easy to schedule. Room care of my service request in a timely manner and were friendly throughout the process. Room care of my service request in a timely manner and were friendly throughout the process. More

by doreen643 Verified Customer Verified Customer

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It’s my pleasure to rate my company and I m so glad that how you welcomed the customers how you welcomed the customers More

by ahmedamoud83 Verified Customer Verified Customer

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This dealership staff is outstanding. From Jesse, my salesman, the service man, Raul, and receptionist, all were courteous and helpful. From Jesse, my salesman, the service man, Raul, and receptionist, all were courteous and helpful. More

by merleann Verified Customer Verified Customer

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I like the changes I see made in the last year. Juan, the courtesy drive,r is an excellent addition to your customer services. Tonya Whitaker is excellent too. She is a problem solver and adds Juan, the courtesy drive,r is an excellent addition to your customer services. Tonya Whitaker is excellent too. She is a problem solver and adds tremendously important information when repairing an old vehicle. I have a 2000 Toyota Solara that need loving and professional care. She knows the history of past repairs and serves as an excellent advisor for car repair and best possible solutions to problems when it is needed. I am not sure who the mechanic is that works on my car , but in the past he has been a very concerned and caregiver to my beloved car. Please acknowledge him and his work. As an 89 year old woman, I really appreciate a caring staff. I depend on your company's service employees to take care of my cars service needs . Please acknowledge them and give them my thanks for their care of my car. Loretta Scott More

by lscott29 Verified Customer Verified Customer

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Always friendly and clean. I drive 20 miles to this dealership because it is so much better than closer. I drive 20 miles to this dealership because it is so much better than closer. More

by sylvia.hickenlooper Verified Customer Verified Customer

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