Jesse Renollet | Page 3

Stykemain Chevrolet responded

Please when you post a review, elaborate so everyone can know what you are actually reviewing. With that said, we will respond to your review like we responded to your wife's ....Thank you for the review, although we feel it is completely unwarranted. 1. In your wife's review she stated the taxes were collected wrongs....There were no taxes to make up. Your taxes were collected and paid in full like we do with every customer from your state. We do this because Ohio is a reciprocal state to your state of residence for sales tax. We know we did it correctly because you stated to us, you were able transfer/obtain plates from your state. We discussed this during our last phone call. 2. In your wife's review she stated we didn't pay off your trade loan. WE DID. Your trades value wasn't worth what you owed. We showed you that and from there you were able to make your decision to move forward with the purchase or not. In your case, you chose to move forward. 3. You stated we posted your trade online for $5000-$6000 more than we gave you....Your trade needed the hood repainted along with a few other mechanical items. That all costs money and adds to the cost of the vehicle. While it looks like initially we had $5000 profit on your trade, we can assure you after the hood repair and miscellaneous service work, this is not the case. 4. You stated we took pictures before the deal was final....As far as pictures we take of your trade before the deal is final, we take them for reference to what we can see needs repaired if your trade eventually is traded in to us. In your trade's case, the hood stood out glowingly with all of the paint bubbles. We also take pictures, so if a deal is not reached because of the damage on the trade, we can see clearly by the pictures that we didn't, or in a few cases (not this one) did, cause the damage during the appraisal test drive. Lastly, what we told you was true. You did make it easier by bringing your pre-approval. Less steps and easier transaction for you the customer and we the dealer. We do appreciate the business and we are truly sorry you feel the way you do about our dealership. We take great pride in customer satisfaction and it is never our intent to make customers unhappy. If you have any questions, please contact us at 419-399-2071. You may also contact Jim Stykemain, the Owner, at the same number.