Jessica Bailey

Fox Valley Volkswagen of St. Charles responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Fox Valley Volkswagen of St. Charles responded

Thank you so much for sharing your experience with us — and for placing your trust in us all the way from Florida! That truly means a great deal to our entire team. We take a lot of pride in our transparency and our pricing strategies. Our goal is always to present clear, upfront pricing without hidden add-ons or unexpected fees. We believe our customers deserve a straightforward and honest experience, whether they’re local or purchasing from across the country. It’s wonderful to hear that our communication, pricing, and assistance with transport made the process easy and enjoyable for you and your wife. We also greatly respect your approach to doing business earning your trust through fairness rather than pressure is exactly how we want to operate. Thank you again for your confidence in us and for your thoughtful feedback. If there’s ever anything you need in the future, we’re always here to help. Warm regards, Eddy Jasim General Manager Fox Valley Volkswagen of St. Charles

Fox Valley Volkswagen of St. Charles responded

Wow! purchase number 6 or 7! We truly can’t thank you enough for your continued business with Fox Valley Volkswagen of St. Charles. Knowing that you choose to drive past other VW dealerships to work with us speaks volumes, and we don’t take that lightly. Your loyalty means everything to our team. We’re thrilled to hear that both your sales and service experiences continue to stand out that’s exactly what we strive for every single day. We truly value the relationship we’ve built with you over the years and would love to see it continue to grow for many more purchases to come. Customers like you are the reason we love what we do. Thank you again for your trust and support. We look forward to seeing you again soon! Warm regards, Eddy Jasim General Manager Fox Valley Volkswagen of St. Charles