Jessica Caplan-Greenwell
Jessica Caplan-Greenwell at Corwin Ford Reno

Jessica Caplan-Greenwell | Page 4

Finance Manager

Corwin Ford Reno

3600 Kietzke Ln
Reno, NV 89502

4.8
55 Reviews
4.8

55 Reviews

Write a Review

55 Reviews of Jessica Caplan-Greenwell

July 25, 2022

Dealership Rating
Employee Rating

Alex was easy to work with throughout the total buying experience. Great job Alex and Jessica! More

by harry
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alexis Luna

Aug 11, 2022

Corwin Ford Reno responded

Thank you Harry for the review! Glad to see that your experience was made easy with Alex and Jessica helping you. Appreciate your business.

July 21, 2022

Dealership Rating
Employee Rating

Cherae is a professional sales person an friend. We enjoyed our business with Corwin Ford. We will continue to do business in the future to come. Thank you for the pleasant experience. I will refer More

by dh328645
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brandon Steinke, Schell Tingley, Amer Ahmad , Cherae Cozzi

Aug 11, 2022

Corwin Ford Reno responded

Thank you for this review and photo! Glad that Cherae made your experience one of a kind for you!! We appreciate your business and hope you are enjoying your vehicle!

Aug 20, 2022

dh328645 responded

Love my Ford Ranger and the wonderful experiance at Corwin Ford.

July 19, 2022

Dealership Rating
Employee Rating

Watch what you are signing and don't let them rush you. they are Tricky and will screw you over one way or another. Do not be fooled by their "family dealership" commercials. And if you do get tricked don' More

by Rlucius79
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jose Adrian, Finance Department

Jul 24, 2022

Corwin Ford Reno responded

Hi Richard. I believe your complaint is in regards to a warranty you purchased. I do show you opted for the warranty, and signed and purchased the warranty. There are several signatures we need when selling a warranty, so tricking you would be very difficult. The warranty is cancellable, and my staff tells me they gave you this option after your initial complaint. Were you wanting to cancel your warranty? Please reach out to me if that is the case and that is no trouble at all. Brandon, General Sales Manager.

Jul 24, 2022

Rlucius79 responded

I did cancel the warranty. There were 2 things we agreed upon before signing anything. One was that the price of the loan would be $2400. My card was charged $2500. Secondly I wanted the warranty separate from the price of the vehicle. That did not happen for whatever reason. When I noticed what had happen and made it known the finance person told me there is nothing she can do and apologized that I was upset not for her incompetence.

Jul 24, 2022

Corwin Ford Reno responded

I am glad you got the warranty cancelled if you were not satisfied. Your contract shows your warranty was $2,500 on all the paperwork you signed. Apologies about the confusion, I am glad we were able to get you a full refund.

Aug 09, 2022

Rlucius79 responded

I have not received any refund yet. Wish that happened as quickly as the dealership took the money.

Aug 11, 2022

Corwin Ford Reno responded

The refund is in process and the paperwork was sent to cancel it right away, however, it can take a couple weeks to be refunded since the warranty purchase is a separate company. We sent the paperwork, but it still takes time for them to process the refund once the paperwork is received. Same as with a regular credit card purchase, the purchase is charged right away on a card but can take 7-10 business if you request a refund for a purchase. Once the warranty company finalizes your refund, the refund is sent to the bank and credited off of your loan total.

July 12, 2022

Dealership Rating
Employee Rating

Cherae was great, put in a lot of research to find a truck I wanted in my price range… absolutely love her! More

by r.knemeyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cherae Cozzi

Aug 15, 2022

Corwin Ford Reno responded

Thank you for the feedback! Sounds like Cherae made your time here incredible. Glad to see she was able to get the truck you wanted in the price range you were looking for. We appreciate your business and hope you're still enjoying that truck!

July 07, 2022

Dealership Rating
Employee Rating

Very accommodating! And very fast and friendly. Would highly reccomend this dealership to friends and family. More

by karapearson16
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlos Gonzalez Jr , Carlos Gonzales Jr

Aug 15, 2022

Corwin Ford Reno responded

Thank you so much for this excellent feedback! Sounds like you had an amazing time here! We appreciate your business.

July 05, 2022

Dealership Rating
Employee Rating

So to start of, my husband and I had a pathfinder we loved that ended up getting totaled. We went to Ford where I had a meeting with Jackie, who let me test drive a Subaru Forester. My husband and I abs More

by zacharyallenjames
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jackie Cordero

Aug 15, 2022

Corwin Ford Reno responded

Wow!! Thank you so much for this excellent review! We are happy to see that Jackie went above and beyond just to make this happen for you and your husband. We appreciate your business and hope you are still enjoying your Subaru Forester.

June 21, 2022

Dealership Rating
Employee Rating

Welcoming, customer friendly, good overall service from first interaction to the last step. Responsiveness of Carlos was a highlight during the entire process. More

by JeepRubiconOwner
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlos Gonzalez Sr, Carlos Gonzalez Jr, Amer Ahmad , Omar Ortiz-Gonzalez

Aug 11, 2022

Corwin Ford Reno responded

Thank you for this review! We value your feedback and your business.

June 20, 2022

Dealership Rating
Employee Rating

They were happy to receive us and help us with the financing, very good people. More

by liltlj
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlos Gonzalez Jr

Aug 11, 2022

Corwin Ford Reno responded

Thank you for this review! We value your feedback and your business.

June 11, 2022

Dealership Rating
Employee Rating

We were promptly greeted by multiple employees. We felt at ease by all employees who helped us throughout our experience! More

by Kandrludwig
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hazi Garcia

June 10, 2022

Dealership Rating
Employee Rating

Our sales person, Cherae was extremely helpful, both on line, by phone, and in person. We were able to find the perfect car for our needs, get the monthly payment to a good amount and got our warranty. More

by stan.gardner
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Amer Ahmad , Cherae Cozzi

...
4

Dealership Inventory (652 Vehicles)

new 2024 Ford F-150 car, priced at $54,565
2024 Ford F-150
new
Avalanche Gray exterior
Automatic
Four-wheel Drive
new 2024 Ford Bronco Sport car, priced at $35,829
2024 Ford Bronco Sport
new
Eruption Green Metallic exterior
Automatic
Four-wheel Drive
new 2024 Ford F-250 car, priced at $65,490
2024 Ford F-250
new
Oxford White exterior
Automatic
Four-wheel Drive
used 2013 Ford Fusion car, priced at $6,989
2013 Ford Fusion
used
N/A exterior
Automatic
Front-wheel Drive
used 2024 Chevrolet Silverado 3500 car, priced at $72,258
2024 Chevrolet Silverado 3500
used
Iridescent Pearl Tricoat exterior
Automatic
Four-wheel Drive
used 2023 GMC Yukon car, priced at $74,693
2023 GMC Yukon
used
Pearl Beige Metallic exterior
Unknown
Four-wheel Drive