Jessica Granados

DO NOT TRUST THESE PEOPLE! I bought a 2016 Chevrolet Spark EV with 47k miles at this dealer after on 7/3 and on the way home the car's 35mile charge died after 10miles strandin I bought a 2016 Chevrolet Spark EV with 47k miles at this dealer after on 7/3 and on the way home the car's 35mile charge died after 10miles stranding us at a charging station in the heat for hours and they are offering no refund and are trying to now get more money out of us for a different car on the lot. We never got a full test drive on 7/3 with the car because the dealer only had a level 1 charger. So it only had 9mils charge on it to start after another person tested it before us. So we had no idea what the full battery was on this car and had to ask our sales person Jessica Granzoa, who said probably more than 60miles. We also asked if it had a back up camera and she said yes, because we forgot to test it during the 5min test drive. We took her at her word and had the paperwork signed while we ate lunch nearby. After getting back from lunch it had a 35 mile charge, which looked to be about half. We thought no problem- we just have to make it 20. When pulling out it had no back up camera on the display and all Jessica said at that point was “Oh is that a deal breaker?” and I thought well that seems fishy, but I don’t want to be too demanding (jokes on me). Then we get 10 miles down the road before the battery is totally gone slowly pull into charging station at the laurel library that was closing in 30mins. We called the dealer, but all they offered was a tow to another charger if this one stops working. We ended up having to get a ride home from a friend and then coming back when it was charged as it was a dangerous heat index of above 110 degrees at that point after the library closed. We had the car towed back to the dealer the next day at our own expense on 7/4 - $200. We went in on Monday 7/6 morning to chat about this issue and the upper-management outright refused to refund our purchase and they had also taken my trade-in vehicle already and deposited my 9K. So, I’m without money and a car too. They said my options are: 1. take the same car after they fixed the tire monitor light that had also come on the drive home (no offer to fix the battery issue) or 2. pay an additional $4000 for a gas 2017 kia sonata lx with 104k miles (or any other more expensive car on the lot). We asked to think over it for the day feeling really defeated, but on the way home we saw 2019 chevy spark gas with 97k miles. Not ideal, but it was a similar price and body style with a back up camera on the heritage dealership website. We had taken the card of another sales person who was working with us on Monday-Jinaid and called him right away. He said that swap between the two chevy sparks would work and the 2019 just needed to pass MD inspection first before being transported to their lot for a test drive. We talked for three days in a row about the status of the car, but on Thursday Jinaid stopped answering his phone. I called the dealership and they made it seem like maybe that car had been sold to someone else and so I asked for a call back ASAP. I have been without a vehicle for a week and I have a job I need to drive to! They never called me back. I called again on Friday to no answer from Jinaid’s line. I called the mainline again and am told that the 2019 chevy spark isn’t available and was never available to me. They are “really mad at that sales person for me”. I go back into the dealership in person yesterday to talk about how the xxxx the chevy spark gas got sold out from under me as I had been talking with their sales team since this issue started. They refused to take any accountability are still trying to get me to pay 4k or more for another car on their lot or take the broken EV. They refused to discount the amount that they paid me for my trade-in too, which feels like theft since the car they sold me car that can't make it to my home FROM THE DEALER - 21miles. So we are now more than a week out without a car. Super predatory and deceptive. DO NOT BUY FROM THEM! More

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Jessica and Queen were so helpful through the entire car buying process. They were able to answer all my questions about the car and the financing. I definitely will buy another car from this dealership in buying process. They were able to answer all my questions about the car and the financing. I definitely will buy another car from this dealership in the future. More

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Working with Jessica Granados was an excellent experience from start to finish. She made the car-buying process smooth, helped us secure a great deal, and truly advocated for my wife and me the entire time. from start to finish. She made the car-buying process smooth, helped us secure a great deal, and truly advocated for my wife and me the entire time. Even when things took a bit longer than expected, she kept us comfortable and informed throughout. We ended up with my wife’s first-choice car and great financing terms. I highly recommend Jessica to anyone looking for a stress-free and positive buying experience! More

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Jessica is an outstanding sales person. She guided me in the right direction to purchase the vehicle I wanted. I love my new 2025 Subaru Forester. The whole staff at Subaru in Catonsville w She guided me in the right direction to purchase the vehicle I wanted. I love my new 2025 Subaru Forester. The whole staff at Subaru in Catonsville were friendly, accommodating and went above what I expected for the sale. Their patience and understanding of my needs felt welcoming and not rushed to make that sale. I will return for my next purchase. Also, I have already recommended Jessica and the staff to many coworkers and friends. More

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Consistent issues with the vehicle after sale. Heating had to be replaced immediately after purchase, something missed by Toyota Catonsville. After following up on the TSB for the engine, Hyunda Heating had to be replaced immediately after purchase, something missed by Toyota Catonsville. After following up on the TSB for the engine, Hyundai replaced the engine now I just have a faulty back passenger window that won’t close during the winter. More

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I was not able to find the vehicle I was looking for but had really great service from Jessica. She was very patient, Honest and understanding. Would definitely comeback and recommend her to family and frie had really great service from Jessica. She was very patient, Honest and understanding. Would definitely comeback and recommend her to family and friends. More

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It was nice to meet and work with Jessica. She was very pleasant and above all, she was super professional and candid in the all the info she gave us. She answered all of our questions and the She was very pleasant and above all, she was super professional and candid in the all the info she gave us. She answered all of our questions and the ones she couldn’t answer, she pointed us to the right person to answer them. She was all very genuine and hospitable. Thank you again! More

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Lynesy was very good and they didn’t take much time to take care of my car take care of my car More

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I had a very positive and professional experience with Jessica. She was very accommodating in meeting my scheduling needs. She answered all my questions, even when I asked them more than once. I really a Jessica. She was very accommodating in meeting my scheduling needs. She answered all my questions, even when I asked them more than once. I really appreciated that Jessica helped me set up Bluetooth on the Multimedia System and explained the basics of the operation. I enjoyed meeting with her on my visits to the dealership. More

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Jessica is the best sales execute ever! ! She made me feel comfortable and confident about my purchase. She spent time working with me to make sure the process went quick and smoothly. She e ! She made me feel comfortable and confident about my purchase. She spent time working with me to make sure the process went quick and smoothly. She even drove me to the nearest bank cause I didn’t have my car with me. She’s so fun to talk to and is very cheery. (Note to Jessica - could we please hang out?) More

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