Junaid Mustafa

Junaid was very helpful in getting me the car that I wanted. I am also grateful to Jonathan for the financing options. wanted. I am also grateful to Jonathan for the financing options. More

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DO NOT TRUST THESE PEOPLE! I bought a 2016 Chevrolet Spark EV with 47k miles at this dealer after on 7/3 and on the way home the car's 35mile charge died after 10miles strandin I bought a 2016 Chevrolet Spark EV with 47k miles at this dealer after on 7/3 and on the way home the car's 35mile charge died after 10miles stranding us at a charging station in the heat for hours and they are offering no refund and are trying to now get more money out of us for a different car on the lot. We never got a full test drive on 7/3 with the car because the dealer only had a level 1 charger. So it only had 9mils charge on it to start after another person tested it before us. So we had no idea what the full battery was on this car and had to ask our sales person Jessica Granzoa, who said probably more than 60miles. We also asked if it had a back up camera and she said yes, because we forgot to test it during the 5min test drive. We took her at her word and had the paperwork signed while we ate lunch nearby. After getting back from lunch it had a 35 mile charge, which looked to be about half. We thought no problem- we just have to make it 20. When pulling out it had no back up camera on the display and all Jessica said at that point was “Oh is that a deal breaker?” and I thought well that seems fishy, but I don’t want to be too demanding (jokes on me). Then we get 10 miles down the road before the battery is totally gone slowly pull into charging station at the laurel library that was closing in 30mins. We called the dealer, but all they offered was a tow to another charger if this one stops working. We ended up having to get a ride home from a friend and then coming back when it was charged as it was a dangerous heat index of above 110 degrees at that point after the library closed. We had the car towed back to the dealer the next day at our own expense on 7/4 - $200. We went in on Monday 7/6 morning to chat about this issue and the upper-management outright refused to refund our purchase and they had also taken my trade-in vehicle already and deposited my 9K. So, I’m without money and a car too. They said my options are: 1. take the same car after they fixed the tire monitor light that had also come on the drive home (no offer to fix the battery issue) or 2. pay an additional $4000 for a gas 2017 kia sonata lx with 104k miles (or any other more expensive car on the lot). We asked to think over it for the day feeling really defeated, but on the way home we saw 2019 chevy spark gas with 97k miles. Not ideal, but it was a similar price and body style with a back up camera on the heritage dealership website. We had taken the card of another sales person who was working with us on Monday-Jinaid and called him right away. He said that swap between the two chevy sparks would work and the 2019 just needed to pass MD inspection first before being transported to their lot for a test drive. We talked for three days in a row about the status of the car, but on Thursday Jinaid stopped answering his phone. I called the dealership and they made it seem like maybe that car had been sold to someone else and so I asked for a call back ASAP. I have been without a vehicle for a week and I have a job I need to drive to! They never called me back. I called again on Friday to no answer from Jinaid’s line. I called the mainline again and am told that the 2019 chevy spark isn’t available and was never available to me. They are “really mad at that sales person for me”. I go back into the dealership in person yesterday to talk about how the xxxx the chevy spark gas got sold out from under me as I had been talking with their sales team since this issue started. They refused to take any accountability are still trying to get me to pay 4k or more for another car on their lot or take the broken EV. They refused to discount the amount that they paid me for my trade-in too, which feels like theft since the car they sold me car that can't make it to my home FROM THE DEALER - 21miles. So we are now more than a week out without a car. Super predatory and deceptive. DO NOT BUY FROM THEM! More

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I have purchased many cars over the years and have worked with dealerships representing Toyota, Nissan, Jeep, Volvo, and several other brands. Most of those experiences were unremarkable—neither particularly with dealerships representing Toyota, Nissan, Jeep, Volvo, and several other brands. Most of those experiences were unremarkable—neither particularly good nor bad. When I recently started shopping for a Subaru Crosstrek, I spoke with dealerships in Glen Burnie and Annapolis, as well as Heritage Subaru. To say my experience with Heritage Subaru was excellent would be an understatement. Our sales representative, Junaid Mustafa, and finance manager, Jonathan Bookstein, made this the easiest and most painless car-buying experience I've ever had. Junaid called us around 7:00 p.m., and after a simple 15–20 minute conversation, we had a straightforward, honest offer. There was no back-and-forth negotiation, no games, and no hidden agenda. When we arrived at the dealership, the experience was just as seamless. We were in and out in about an hour. There was no pressure to purchase unnecessary services or add-ons—just a transparent, efficient process from start to finish. There are many Subaru dealerships throughout the Washington metropolitan area, and you can buy the same Crosstrek from any of them. What sets Heritage Subaru apart is the experience. Their professionalism, honesty, and respect for the customer's time are second to none. Thank you, Junaid, Jonathan, and everyone at Heritage Subaru for making this such an enjoyable experience. I absolutely love my Crosstrek, and I wouldn't hesitate to recommend Heritage Subaru to anyone looking for a stress-free car-buying experience. More

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Junaid Mustafa was an amazing salesman who is a real human being! Helped us find the best deal for our growing family, was very thorough throughout the entire purchasing process, and we left with an ama human being! Helped us find the best deal for our growing family, was very thorough throughout the entire purchasing process, and we left with an amazing deal feeling very satisfied! If he is available whenever you go in, ask for him! More

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Junaid is a great salesman. Definitley makes you feel like you talking to someone who understands your buying a big purchase rather than just viewing you as a paycheck l. Highly Definitley makes you feel like you talking to someone who understands your buying a big purchase rather than just viewing you as a paycheck l. Highly recommend if your a customer that does not like pressure. More

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Well established, helpful dealer, fair pricing. I was treated with respect, patience and kindness. Thank you I was treated with respect, patience and kindness. Thank you More

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Fantastic service. Extremely professional customer service. Would highly recommend this dealer to friends and family. It was greatly appreciated! Extremely professional customer service. Would highly recommend this dealer to friends and family. It was greatly appreciated! More

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We have purchased a number of Subaru's from Heritage in Catonsville and always felt very satisfied. No high-pressure tactics, you are treated as an adult, and they've always had the best price. They also h Catonsville and always felt very satisfied. No high-pressure tactics, you are treated as an adult, and they've always had the best price. They also have an excellent service department. Juneaid Mustafa, the salesperson person for my most recent purchase of a new, just released Unchartered GT, was extremely knowledgeable and easy to deal with. He is very thorough in answering questions, interfacing with his supervisors, and ensuring the entire sales process proceeds seamlessly. From initial contact to vehicle delivery, he demonstrated a high level of customer service. Both Juneaid and the dealership deserve high marks for making this a very positive experience. More

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Junaid was the Subaru dealer that I worked with. He did an amazing job and I would totally recommend Subaru in Catonsville to anybody looking for a new car. Junaid is patient, kind, easy to talk to, He did an amazing job and I would totally recommend Subaru in Catonsville to anybody looking for a new car. Junaid is patient, kind, easy to talk to, willing to answer questions and does a great job making things feel personal. More

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Fast and amazing service. Everyone helpful and welcoming. Junaid was amazing to work with. They will be coming back in the future. Everyone helpful and welcoming. Junaid was amazing to work with. They will be coming back in the future. More

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