Jessie Schumacher | Page 23

I have been in the service center three times since purchasing a 2012 Focus at the beginning of November and they have been nothing but fantastic. The first time was for a scheduled check up after havi purchasing a 2012 Focus at the beginning of November and they have been nothing but fantastic. The first time was for a scheduled check up after having the car for a month - everything went great EXCEPT my salesman hadn't ordered my replacement key - sales dropped the ball but Peter took it on himself to make sure the key got ordered. The second time I was in was to replace my windshield that had cracked. When I bought the car there was a chip in the windshield that my salesman said was "no big deal", but he promised to get it taken care of when I kept asking him about it - but he never did. When I arrived to have the windshield replaced and sales had, yet again, failed to do their part (they needed to do some internal paperwork because it wasn't something I was being billed for) but Peter stepped up and made sure my car got the new windshield. The third time I was in was last week after my battery died. Since I had owned the car for less than 3 months (and the car is only 2 1/2 years old), Jessie replaced my battery free of charge. Everyone I have dealt with in the Service Department at Braeger has been great - always friendly (even when I really wasn't). I will gladly bring my car back (which hopefully won't be for a very, very long time). More

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I continue to go to Braeger Ford because of Jessie. She makes me feel comfortable and I know I can trust her decision. Being a woman I am glad to have another woman so knowlegable in the automotive field. makes me feel comfortable and I know I can trust her decision. Being a woman I am glad to have another woman so knowlegable in the automotive field. If she left Braeger, I would probably follow her to her new location. More

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I have always been extremely impressed with Braeger Ford on 27th Street. I have been bringing my 2005 Explorer there for YEARS and have never been less than extremely satisfied. Therefore, when I was lookin on 27th Street. I have been bringing my 2005 Explorer there for YEARS and have never been less than extremely satisfied. Therefore, when I was looking to get a new Explorer I knew I was going to Braeger to purchase the vehicle. Whenever I have had to bring my Explorer in for service (which was very rare) I always get the appointment time I want, get in and out quickly and I am treated like family. Go see Jessie J in the service department. She is the BEST!!! Amy Hackel, Milwaukee More

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I purchased my third Fusion from this dealership (2006,2010) on 03.26.2013,had been playing e-mail tag with Nick Segal 2 weeks b 4 my Wife and I went to the Ford store to look at three black/black F (2006,2010) on 03.26.2013,had been playing e-mail tag with Nick Segal 2 weeks b 4 my Wife and I went to the Ford store to look at three black/black Fusions that Nick had e-mailed the info on,This was Saturday March 23rd the store was very busy due to the comfortable temperature that day.As we walked in Dan recognized me due to a previous sale of a 92' Cadillac Eldorado ...... We exchanged some pleasantries and then I told him I had been e-mail tagging with Nick Segal,Nick was with a customer but took the time to step out and greet.We didn't have time that day to return to the store so I said I'll stop in on Monday. I was preapproved with Landmark CU weeks ago so I knew what price point to work with.I decided to go with a car on the showroom floor a Fusion SE black/black. I didn't even test drive the car cause I knew what to expect and signed the deal and was on my way in 2hrs. with my new car. What I didn't expect was the how the new fusion is a lot better than the other two that I driven.....handling,ride,seating,cabin comfort,technology and body style. Thanks to the staff at Braeger Ford DR Langlois New Berlin,WI. U.S.A. More

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Looking for an oil change and emissions test, on a 2000 Ford explorer I came to Braeger Ford. I was greeted at the service station by a mechanic who took me to see a service rep. The rep he took me to did Ford explorer I came to Braeger Ford. I was greeted at the service station by a mechanic who took me to see a service rep. The rep he took me to did not ask me how she could help or what i needed. She simply said "hi" and stared at me with a look of indifference. I told her that i was interested in getting an oil change and an emissions test. She asked "do you have an appointment," I replied "No." She then told me they could not do the oil change, but could do the emissions test. She then asked for the emissions paper from the WI DOT which I did not have (my mistake) When I told her i did not have it she rudely told me I needed it. I intended to reply that at a different dealer we did not need the paper from the DOT, but before I could finish she cut me off, and VERY RUDELY told me that they could not help me. I tried to have her hear my point twice, but both times was cut off. I asked to speak to the service manger, and she condescendingly told me she was the service manager. VERY RUDE and UNFRIENDLY I rated your service as "very bad" because the service manager Jessie Jablonowski was extremely rude when I tried to access some services that Braeger Ford offers. More

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My husband and I have been extremely pleased with the experiences we have been having at Braeger Ford's service department. Jesse is kind, accommodating and always explains things to us in detail! Theref experiences we have been having at Braeger Ford's service department. Jesse is kind, accommodating and always explains things to us in detail! Therefore, when we were looking for a new Ford we of course came back there and worked with John! He found us the perfect car and we could not be happier with that experience as well! We would highly recommend Braeger to everyone! More

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I purchased a new 2011 F-150 that listed for over $47,000. in November of 2011. This past October I noticed that a relatively minor plastic end cap was missing from the running board. I immediately $47,000. in November of 2011. This past October I noticed that a relatively minor plastic end cap was missing from the running board. I immediately went to the service department with the intention of simply buying the part as I keep my vehicles in very good condition. Because the truck had only about 20K miles on it at that time it might be covered under warranty. The service manager took pictures of the running board and e-mailed them to some unknown entity. She then told me that Ford would not replace the end cap because somebody made the decision that my truck must have suffered some impact to lose a plastic part. This decision was based on a photo that clearly shows no damage! After complaining about getting a run-around from the service department and Ford Motor Customer relations they decided they would, after all, replace the small end cap at their cost. At their direction, I made repeated trips back to the dealer to get the part installed but they kept telling me that "the wrong part came in and they would have to re-order". I even offered to install it myself with the Ford plastic pop-rivets but they said they must do it to not void the warranty. Then, after 2 months of stalling, they told me they changed their mind on the replacement and the part was no longer available, blaming the whole issue on somebody at Ford. They told me I must buy an entire running board at a cost of over $1000. just to get the plastic end cap. I then contacted the BBB as instructed in the Ford Warranty Guide but they naturally have sided with Braeger Ford's stance as Ford is a paid member of BBB. They maintain that a plastic rivet could never break! They, evidently, do not realize that plastic does break and it does fail, especially in Wisconsin weather. I love the vehicle but am extremely dis-satisfied with Braeger Ford and the Ford Motor Company for shuffling me around for over 2 months over a somewhat simple plastic part. I can't help but wonder how they would service something more critical. More

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I've been going to Braeger Ford for many years now, mainly for maintenance, and recently purchased a new pre-owned car, and the quality of service has always been exceptional! mainly for maintenance, and recently purchased a new pre-owned car, and the quality of service has always been exceptional! More

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