Jessie Schumacher | Page 8

I would say about 85 to 90% of the time I get great customer service. Jessie is wonderful as the service manager. customer service. Jessie is wonderful as the service manager. More

by bkagel Verified Customer Verified Customer

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I love going to Lake Ford's service department! Everyone is friendly and courteous. The waiting rooms are so clean and beautifully decorated, you feel comfortable waiting for your car. is friendly and courteous. The waiting rooms are so clean and beautifully decorated, you feel comfortable waiting for your car. More

by kodybear42 Verified Customer Verified Customer

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Average dealership, Service department is below average. Sales people are above average. Santiago is one of the best I have ever dealt with. Finance Department was well prepared Sales people are above average. Santiago is one of the best I have ever dealt with. Finance Department was well prepared More

by larry_tobolski Verified Customer Verified Customer

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Everything I asked to be done was completed and professionally and in a timely matter. Vehicle was in the same condition as when I dropped it off. Great job lake ford👍 professionally and in a timely matter. Vehicle was in the same condition as when I dropped it off. Great job lake ford👍 More

by k.a.ziolkowski1967 Verified Customer Verified Customer

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For the price of a lug they lost. they now loss a $1500.00 tire change and the rest of my business.I had bad service just changing the car battery. They left all the corrosion on the cable. $1500.00 tire change and the rest of my business.I had bad service just changing the car battery. They left all the corrosion on the cable. More

by rrobertburg Verified Customer Verified Customer

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Lake Ford is worth the drive! Whether it's buying a car, or getting your car serviced. Lake Ford is an Excellent dealership. I can't say enough about the ease of scheduling and the professionalism of their or getting your car serviced. Lake Ford is an Excellent dealership. I can't say enough about the ease of scheduling and the professionalism of their staff! More

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I had to bring my car in because of three recalls on my 2014 Ford focus. The repairs were done in a timely manner and everyone is extremely helpful and friendly. 2014 Ford focus. The repairs were done in a timely manner and everyone is extremely helpful and friendly. More

by teri Verified Customer Verified Customer

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We have been stationed in milwaukee for a few years and Lake Ford has serviced my car twice. Professional, polite, informative. If you choose to wait for your car, they have a really nice customer waiting Lake Ford has serviced my car twice. Professional, polite, informative. If you choose to wait for your car, they have a really nice customer waiting area. More

by Hebert90 Verified Customer Verified Customer

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Very happy with all who were a part of the process. Everything I asked for was done spot-on. 5 stars! Will recommend dealership. Hurray! Everything I asked for was done spot-on. 5 stars! Will recommend dealership. Hurray! More

by pcmopar Verified Customer Verified Customer

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Terribly unprofessional and very rude and a complete waist of 700$ and 8 weeks. It was honestly pathetic and a disgrace to the more reputable Ford dealerships in America... I first before bringing my ve waist of 700$ and 8 weeks. It was honestly pathetic and a disgrace to the more reputable Ford dealerships in America... I first before bringing my vehicle into your shop called ahead and made sure your "master technician" could handle the job I needed done I got the confirmation that the work I needed done could be done so I proceeded to bring the vehicle in it was a huge game of phone tag very unprofessional might I add while my car sat there for weeks at a time without your shop every reaching out and rarely returning my calls finally I got the guy who built the vehicle to call corporate Because I felt I was being played with and Conveniently after he got off the phone with corporate they gave me a call back saying that the vehicle was now operational.. I went to pick it up and asked if they unmarried the old computer from the tuner and married it to the one put in and he said that he could not do it there but then proceeded to explain to me how I could do it on my own at home.. now I'm no rocket scientist but if a 19 year old kid "can do it on their own at home" then should the "master technician" of one of the utmost respectable and reputable dealerships in America not be able to do it? It just doesn't make sense to me the vehicle has been around for going on 24 years and your company made the vehicle and all of the locksmiths I called even said only the Ford dealership has the equipment to be able to do that and very rarely a locksmith company might be able to. Then after that conversation I paid and went out to my car where it didn't start it needed to be jumped then I proceeded to drive 15 of the 17 minute drive home and the car broke down again from the exact same thing I just finished paying 700$ for. And then when I called them back to tell them that they said they will not give me a refund and then your cooperation and higher ups said they wanted nothing to do with the car according to Chad the sales rep in for Caleb at the moment which I also do not understand because they vehicle was made and manufactured by Ford. More

by Jay Verified Customer Verified Customer

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