Jessy Lloyd

Vallejo Hyundai responded

Thank you for the excellent review. We’re pleased our service team provided friendly, respectful, and knowledgeable assistance while completing your vehicle on schedule. We appreciate your continued trust in Vallejo Hyundai and look forward to serving you again. Aiman Saleh General Manager – Vallejo Hyundai

Vallejo Hyundai responded

Thank you, Samuel, for your honest feedback. We’re glad our team was friendly and helpful, but we apologize that the appraisal was not provided as promised. Please contact our management team so we can follow up, address your pricing concerns, and ensure you receive the information you were expecting. Aiman Saleh General Manager – Vallejo Hyundai

Vallejo Hyundai responded

Thank you for sharing your experience with the Vallejo Hyundai service department. We are glad our team member was knowledgeable, kind, and able to complete the software update and vehicle inspection during your visit. We appreciate your four-star rating and your trust in our team. We will continue working to make every service experience as clear, efficient, and comfortable as possible, and we look forward to assisting you again in the future. Aiman Saleh General Manager – Vallejo Hyundai

Vallejo Hyundai responded

Kevin, thank you for taking the time to share your experience with the Vallejo Hyundai service department. We are pleased to hear that our team provided helpful guidance at check-in, clearly explained the work completed, and finished everything within the promised timeframe. We are also glad your vehicle was returned clean and looking its best. Clear communication, timely service, and attention to detail are all important parts of the experience we strive to provide. We appreciate your business and look forward to assisting you with your future maintenance and service needs. Aiman Saleh General Manager – Vallejo Hyundai

Vallejo Hyundai responded

Good morning, I'm sorry to hear you had trouble getting your vehicle's recall completed, and the issues with getting in touch with anyone. It looks like you may have been working with Jordan, who's no longer working at our Hyundai dealership. I'd like to discuss this matter with you further when you're available. Please feel free to email me at jlloyd@vallejohyundai.com. I'd like to get this resolved for you in a timely matter. Best regards, Jessy Lloyd Service manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for giving our Vallejo Hyundai service department the opportunity to address this concern after such a frustrating experience. We understand how discouraging it can be to return multiple times for the same warranty issue, especially when you are still seeing clear signs of an oil leak and are unable to get the follow-up communication you need. We are very pleased that Jessy listened carefully, treated your concerns seriously, and took the time to inspect the vehicle thoroughly. His decision to involve Hyundai’s Warranty Department and move quickly toward replacing the oil pan reflects the level of accountability and professionalism we expect from our service team. It means a great deal that we were able to restore some confidence in the care of your 2024 Hyundai and complete the repair within two days. We sincerely appreciate your history with our dealerships and your willingness to return to Vallejo for assistance. Our team looks forward to providing dependable, professional Hyundai service and helping you enjoy many more worry-free miles in your vehicle. Aiman Saleh General Manager – Vallejo Hyundai

Vallejo Hyundai responded

Hi Robert, You are correct that this specific instance was an anomaly. We were short-handed on the day that you came in, which led to increased wait times. Though some unforeseen circumstances had occurred, we're actively working on preventative measure to avoid future delays. We appreciate the patience you showed us and hope to provide you with exceptional service on your next visit. Best regards, Jessy Lloyd Service Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for sharing your experience! We’re glad to hear Jessy and our service team were able to take care of everything efficiently and professionally. Clear communication and prompt attention to customer concerns are very important to us, and it’s great to know you felt well supported during your visit. At Vallejo Hyundai, we appreciate every opportunity to help keep your vehicle running its best, whether it’s routine maintenance, service, or addressing unexpected concerns. Thank you again for trusting our team. We look forward to taking great care of you on your next visit! Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you, Janjan! We’re happy to hear your car-buying experience was easy, fast, and overall excellent. Our team at Vallejo Hyundai truly appreciates your kind words and your thumbs up. Congratulations on your new vehicle, and thank you for choosing us! Aiman Saleh General Manager Vallejo Hyundai