Jordan Yanni

Vallejo Hyundai responded

Thank you for taking the time to share your experience with the Vallejo Hyundai service department. We are pleased to hear that your service representative provided wonderful assistance and that your visit was completed efficiently and within the expected timeframe. Respecting our customers’ time while delivering friendly and attentive service is always a priority for our team. We truly appreciate your feedback and look forward to assisting you again with your future maintenance and service needs. Aiman Saleh General Manager – Vallejo Hyundai

Vallejo Hyundai responded

Kevin, thank you for taking the time to share your experience with the Vallejo Hyundai service department. We are pleased to hear that our team provided helpful guidance at check-in, clearly explained the work completed, and finished everything within the promised timeframe. We are also glad your vehicle was returned clean and looking its best. Clear communication, timely service, and attention to detail are all important parts of the experience we strive to provide. We appreciate your business and look forward to assisting you with your future maintenance and service needs. Aiman Saleh General Manager – Vallejo Hyundai

Vallejo Hyundai responded

Good morning, I'm sorry to hear you had trouble getting your vehicle's recall completed, and the issues with getting in touch with anyone. It looks like you may have been working with Jordan, who's no longer working at our Hyundai dealership. I'd like to discuss this matter with you further when you're available. Please feel free to email me at jlloyd@vallejohyundai.com. I'd like to get this resolved for you in a timely matter. Best regards, Jessy Lloyd Service manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for giving our Vallejo Hyundai service department the opportunity to address this concern after such a frustrating experience. We understand how discouraging it can be to return multiple times for the same warranty issue, especially when you are still seeing clear signs of an oil leak and are unable to get the follow-up communication you need. We are very pleased that Jessy listened carefully, treated your concerns seriously, and took the time to inspect the vehicle thoroughly. His decision to involve Hyundai’s Warranty Department and move quickly toward replacing the oil pan reflects the level of accountability and professionalism we expect from our service team. It means a great deal that we were able to restore some confidence in the care of your 2024 Hyundai and complete the repair within two days. We sincerely appreciate your history with our dealerships and your willingness to return to Vallejo for assistance. Our team looks forward to providing dependable, professional Hyundai service and helping you enjoy many more worry-free miles in your vehicle. Aiman Saleh General Manager – Vallejo Hyundai

Vallejo Hyundai responded

Hi Robert, You are correct that this specific instance was an anomaly. We were short-handed on the day that you came in, which led to increased wait times. Though some unforeseen circumstances had occurred, we're actively working on preventative measure to avoid future delays. We appreciate the patience you showed us and hope to provide you with exceptional service on your next visit. Best regards, Jessy Lloyd Service Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you, Shelley, for the thoughtful review. We’re glad to hear you had another good experience with our service team and that the video inspection and air filter photo helped make the process clear. Jessy and our technicians work hard to keep customers informed and comfortable with the recommendations being made. We truly appreciate your continued trust in Vallejo Hyundai and look forward to helping you again next time. Aiman Saleh General Manager – Vallejo Hyundai

Vallejo Hyundai responded

Thank you, Dolores, for the 5-star review. We’re glad your service visit was completed in a timely manner and that you had a positive experience with our team. We appreciate you trusting Vallejo Hyundai with your Nissan and look forward to helping you again on your next visit. Aiman Saleh General Manager – Vallejo Hyundai

Vallejo Hyundai responded

Thank you for the wonderful 5-star review. We’re happy to hear Kirstie provided such personable, attentive service and made sure you were comfortable throughout your visit. It’s great to know the clear service report, safety inspection, and car wash helped make the experience even better. We truly appreciate you choosing Vallejo Hyundai as your new service dealership and look forward to taking care of you again. Aiman Saleh General Manager – Vallejo Hyundai

Vallejo Hyundai responded

Hi Jessa, My name is Jessy. I'm the new Service Manager for Vallejo Hyundai. I'm sorry to hear about your experience with my predecessor Nate. He is no longer working with our dealership group. I completely understand how upsetting it can be to have your car in the shop for an extended period of time, and to have that frustration exacerbated by poor behavior by one of employees is unacceptable. Our goal at Vallejo Hyundai is to provide an enriching experience to our customers. I apologize again for your past experience and hope that you'd be willing to give us a chance to provide a better experience in the future. Please feel free to reach out to me directly. My email is jlloyd@vallejohyundai.com. Best regards, Jessy Lloyd Service Manager

Vallejo Hyundai responded

Thank you for the wonderful review! We’re happy to hear you received excellent, friendly, and helpful service during your visit. Our team works hard to stay professional, respect appointment times, keep guests updated on their vehicle, and provide conveniences like shuttle service whenever possible. We truly appreciate you trusting Vallejo Hyundai with your vehicle and taking the time to share your experience. We look forward to assisting you again on your next service visit. Aiman Saleh General Manager – Vallejo Hyundai