Jordan Yanni

Vallejo Hyundai responded

Hi Jessa, My name is Jessy. I'm the new Service Manager for Vallejo Hyundai. I'm sorry to hear about your experience with my predecessor Nate. He is no longer working with our dealership group. I completely understand how upsetting it can be to have your car in the shop for an extended period of time, and to have that frustration exacerbated by poor behavior by one of employees is unacceptable. Our goal at Vallejo Hyundai is to provide an enriching experience to our customers. I apologize again for your past experience and hope that you'd be willing to give us a chance to provide a better experience in the future. Please feel free to reach out to me directly. My email is jlloyd@vallejohyundai.com. Best regards, Jessy Lloyd Service Manager

Vallejo Hyundai responded

Thank you for the wonderful review! We’re happy to hear you received excellent, friendly, and helpful service during your visit. Our team works hard to stay professional, respect appointment times, keep guests updated on their vehicle, and provide conveniences like shuttle service whenever possible. We truly appreciate you trusting Vallejo Hyundai with your vehicle and taking the time to share your experience. We look forward to assisting you again on your next service visit. Aiman Saleh General Manager – Vallejo Hyundai

Vallejo Hyundai responded

Thank you for the kind review! We’re happy to hear you had a pleasant service experience and that our team took good care of your vehicle. We truly appreciate you trusting Vallejo Hyundai with your car and taking the time to share your feedback. Thank you again for your business. We look forward to helping you on your next visit. Aiman Saleh General Manager – Vallejo Hyundai

Vallejo Hyundai responded

Thank you for the great review! We’re glad to hear our team provided friendly, timely service and kept you informed throughout your visit. We appreciate your continued trust in Vallejo Hyundai and look forward to helping with your future service needs. Aiman Saleh General Manager, Vallejo Hyundai

Vallejo Hyundai responded

Thank you, Paul! We appreciate you taking the time to share your experience. It’s great to hear that our team was friendly, accommodating, and able to clearly answer your questions. We value your business and look forward to assisting you again in the future. Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Velma, thank you so much for the wonderful review and for choosing Vallejo Hyundai. I’m happy to hear Jordan took great care of you and made the process comfortable from start to finish. We work hard to create a welcoming, transparent, and professional experience, so your feedback means a lot to our team. We truly appreciate your kind words and hope you enjoy your new vehicle. Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you, Starlette! We truly appreciate your kind words and continued trust in our service team. I’m glad Jordan has consistently provided you with great customer care and that our staff delivered a professional experience. We look forward to seeing you again at Vallejo Hyundai. Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for your feedback. I’m glad to hear that despite the initial hiccups, Jordan was able to take good care of your service needs and provide timely communication. We appreciate your patience and your trust in Vallejo Hyundai, and we’ll continue working hard to make every visit a positive one. Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for your feedback. I’m glad our service team, including Jordan, was able to properly inspect the vehicle and identify the 12V battery concern. I understand your frustration regarding Hyundai’s warranty decision, especially when the vehicle is still under warranty. As a dealership, we are required to follow Hyundai’s warranty guidelines and approval process, and we do not have the final authority on what Hyundai approves or denies. That said, we always want to advocate for our customers whenever possible. Please feel free to reach out to me directly so we can review the situation further and see if there is anything additional we can do. Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Syed, thank you for the 5-star review! We’re glad to hear our team was friendly, timely, and that our drop-off and pick-up service helped save you time. We appreciate your business and look forward to seeing you again. Aiman Saleh General Manager Vallejo Hyundai