Jesus Alvarez

Outstanding customer service and support from the entire Koeppel Ford team. The entire car buying experience was seamless from start to finish. Great work. Thank you! Koeppel Ford team. The entire car buying experience was seamless from start to finish. Great work. Thank you! More

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Mr. Stenger is all ears, really pays attention, so kind of greater person on-site and for last but not less important Mr Stenger gets things done. Thank You Sir. Best Regards Alejandro M. of greater person on-site and for last but not less important Mr Stenger gets things done. Thank You Sir. Best Regards Alejandro M. More

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Worst ford dealership ever. They waste your time and money and don’t even do good service. They waste your time and money and don’t even do good service. More

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Horrible Customer Service We bought a car from Jesus Alvarez, and he was our best friend before the sale and then after the sale he shirked all responsibility and did not apply We bought a car from Jesus Alvarez, and he was our best friend before the sale and then after the sale he shirked all responsibility and did not apply for our license plate and registration and totally ghosted us after the sale to get this. Now our temporary plate is expiring in less than 48 hours and we will not be able to drive our car we purchased. Completely negligent and awful, irresponsible behavior. Don't buy a car here. More

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Year old car has transmission issue My 2018 Ford Escape had transmission issues. I brought it to ford to have the issue fixed. Not only did they not have a loaner vehicle for me to leave My 2018 Ford Escape had transmission issues. I brought it to ford to have the issue fixed. Not only did they not have a loaner vehicle for me to leave with but they also had a inexperienced mechanic work on my car. While ford was in possession of my car I had to chase the staff for answers about my car because my phone calls were being dodged so ultimately if I wanted to have answers I had to show up so speak to someone face to face. When my vehicle was returned to me 3 weeks later it was not returned in proper working order because of failure to properly road test my vehicle so I had to bring it back to them to fix the issue that I noticed and not the mechanic. When my vehicle was returned for the second time my car broke down and I had to have it towed back to them not even 24 hrs after it was back in my possession for loose transmission linkage. When I spoke to a supervisor Chris Urena he informed me that the mechanic who worked on my car was new and came from a different dealer as if that was a viable excuse to the lack of diligence when working on my car was concerned. The trust has been broken and I will never be buying another ford nor will I be bringing my car to ford for service. Ford will not be receiving a penny more of my money. And I definitely don’t feel safe driving my car because with the service I received the car is liable to break down on me again at any given moment. Extremely disappointed in ford and entirely disgusted with the service department and management staff that failed to make sure customer service was their highest priority. Because for it not for customers like myself they would be unemployed. More

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Great experience Walked in really stressed, needed a car ASAP. Left happy with a car. Jesus helped me pick out a car that was best suited for me. Jesus and cesar were Walked in really stressed, needed a car ASAP. Left happy with a car. Jesus helped me pick out a car that was best suited for me. Jesus and cesar were on top of everything. Great costumer service at Koeppel Ford. Will recommend to others. More

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Very nice service My wife and I are extremely pleased with the service we received from Jesus. He was very attentive to us as was stephanie in handling our paperwork. A My wife and I are extremely pleased with the service we received from Jesus. He was very attentive to us as was stephanie in handling our paperwork. Also don't want to forget Cesar who also took his time with us. We would most surely reccomend you to friends and family. Thank you so much Luz Rodriguez and Robert Ayala More

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Jesus is the best sales man! Jesus was very good and patient, he made the whole process nice and easy. I am very happy with my new car and I will definately recommend Koeppel Ford Jesus was very good and patient, he made the whole process nice and easy. I am very happy with my new car and I will definately recommend Koeppel Ford to all my friends and family! More

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Customer service it was amazing I give this rate specifically because of the agent he treats us as we knew each like family plus he was clear in all the aspects of the car , deal , a I give this rate specifically because of the agent he treats us as we knew each like family plus he was clear in all the aspects of the car , deal , and contract it a good experience More

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Excelent The dealer has a first class attention with some excellent people Jesus and Frank helped me a lot to make the decision to buy a ford at a price that s The dealer has a first class attention with some excellent people Jesus and Frank helped me a lot to make the decision to buy a ford at a price that suited me More

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