Jesus Flores

Jesus Florys was my salesman. He did a Great job. Everyone at the Dealership was so nice and helpful. I love my SUV. I recommend this Dealership He did a Great job. Everyone at the Dealership was so nice and helpful. I love my SUV. I recommend this Dealership More

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Worst car buying experience we have ever had! Called the dealership to inquire about a used Honda CRV for our daughter. Spoke with a salesman by the name of Micah. Micah promised to call me back Called the dealership to inquire about a used Honda CRV for our daughter. Spoke with a salesman by the name of Micah. Micah promised to call me back before closing with answers to my questions and we never heard from him again. The next day we called and spoke to a salesman named Jesus. Jesus was awesome! He answered all of our questions and assured us we could make a deal on the vehicle we were interested in. We were given an "out the door price" before driving 100 miles to close the deal on the Honda CRV. When we got there we were met by Micah (Jesus was with a customer) and he showed us the CRV. We inspected the car and found two valve stem caps missing, engine was low on coolant, and someone had spilled coffee all over the rear seat of the car. Micah assured us he would have everything corrected before we left with the vehicle. After a test drive we decided to proceed with negotiations to purchase the vehicle. We agreed on the price and down payment and that's when things went south. We had checked our daughter's credit score online and had an idea of what her payment and interest rate should be. When the sales manager ran the credit he came up with a much different number on the credit score. We were told the car buying credit score was much different than the one we pulled from BOA. That's when things got weird. The sales manager said he had the option of taking the credit score/interest rate offered and adding up to two percent (by law) at his discretion. He said he didn't add any extra points but we were still close to 15%+ with a 60 month loan. This was unacceptable to us and we asked if we could co-sign (our credit scores are 850) and bring the interest rate down for our daughter. He ran my wife's credit and said he could get us the loan for around 5%. Needless to say we were okay with that. We got to the dealer at 4:30 PM and sat in the showroom for hours waiting to close the deal. Around 9:30 PM Jesus told us they would not be able to honor the interest rate we were promised by the sales manager. He said the best they could do was 14%+. At this point we were ready to leave! Jesus returned and offered us a 12%+ interest rate to close the deal and we agreed to do so just to get the car and let our daughter establish more credit. We sat in the showroom waiting for the finance manager and at 10:00 PM we finally sat down with the finance manager. He said the age of the car and the mileage were the reasons for the interest rate change. My wife and daughter were signing the paperwork and writing checks for the $4000 down when I noticed the finance manager had added $1000 to the price of the auto loan. I told them to stop signing and made it clear I had had enough of the lies and deception. We produced an email from (Tim) the sales manager showing the out the door price we had been quoted and the finance manager reluctantly reduced the price to what we were quoted. We finally left the dealership around 10:45 PM! Our intentions are to refinance (with a reputable company) and pay this loan off due to all of the lies and deception. We contacted the loan company the dealership used and we were told there was no pre-payment penalty also, there's no mention of it in the paperwork Courtesy Volvo gave us. I called the dealership on 8-28-2022 and spoke with the same finance manager and he said we would pay a penalty if we didn't wait 4 months to pay off the loan. Maybe it takes 4 months for the dealership to get its kickback from the loan company. This was the most dishonest /shady car buying experience I have ever been involved in! Side note, the coffee stains were never cleaned up and the tire pressure monitor alerted us to an issue on the way home. The dealership had installed two new tires and one of them had 48 PSI (passenger front) and the other three were under inflated. There's supposed to be 33 PSI in all four tires. The spare tire was flat 0 PSI. They obviously don't know how to do a pre-delivery inspection either. I wish I could give this dealership a negative star rating! More

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