Jesus Marti | Page 34

I walked in to the dealership and Roberto introduced himself and asked me if I needed any assistance. We proceeded to discuss about new vehicles and he asked me if I would like to take one for a ride. himself and asked me if I needed any assistance. We proceeded to discuss about new vehicles and he asked me if I would like to take one for a ride. More

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Nice, fair and reasonable Nate and team were great. They were friendly, helpful and reasonable when negotiating price of trade in and the purchase price of new Odyssey. I recom Nate and team were great. They were friendly, helpful and reasonable when negotiating price of trade in and the purchase price of new Odyssey. I recommend this dealership. More

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Best car buying experience in my life ! This dealership is very professional !Mr Anthon Lee I feel went above and beyond making sure all my needs were fully met. I felt like family there ! This dealership is very professional !Mr Anthon Lee I feel went above and beyond making sure all my needs were fully met. I felt like family there ! I have had bad experiences at other dealerships in the past and highly recommend Honda of Kenosha to everyone !!! Jesus Marti was my fiance person there and he was extremely pleasent to work with. He made buying a car a wonderful experience. If you are in the market for a new or used car this is the dealership well worth checking out !!! More

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Dishonest Sales and Poor Customer Service I recently purchased a 2018 Accord EX from Honda of Kenosha, while the car is fantastic the experience was awful. I used True Car to find the vehicle I recently purchased a 2018 Accord EX from Honda of Kenosha, while the car is fantastic the experience was awful. I used True Car to find the vehicle and understand approximately what I'd pay, this was explained to the sales person (Leo) who let me know that it was a phenomenal deal and went on to explain some of the perks "included" with this purchase. These perks were NOT included in the cost of the car, each had an additional fee - Auto Butler (which I mentioned I'd never use as I don't live in the same state as the dealership) $1,000, extended bumper to bumper warranty $2,000, Color Pros $4,000. When discussing my monthly payments with Leo using a calculator to show that something wasn't adding up I was told that I must be factoring in the interest wrong and that "there's no we we're up-charging you that much, but finance can break it down for you." When I sat down with Jesus from finance we looked at the line by line breakdown which showed these charges I asked to have them removed but I was told there was "no revisiting" and that I was essentially stuck. Later that evening I spoke with my brother in-law, who works at a car dealership, he advised I request the warranties be canceled as that's a fairly standard process. I reached out Melissa Koerber, Customer Service Manager, who put me in touch with Corey, the dealer's General Manager. Corey was responsive via email but required me to come to the dealership to discuss the cancellation. I took a half day and made the trek from Chicago to Kenosha only to be told that there's nothing they can do outside of canceling the only useful warranty, the bumper to bumper - if that's the case why not mention that via email and save me the trip and a half days time? Additionally Jesus mentioned the dealership doesn't actually honor True Car pricing and that they advertise their cars online at prices far less than they're willing them for to get people in the door - very dishonest. After an hour of arguing the dealer agreed to reduce the cost of the Auto Butler (that I'll never use) but they can't do anything for the $4,000 Color Pros. Net Net - Don't trust these guys! I didn't ask for any of these warranties nor were they properly explained by sales, I was charged $7,000 more than I should have been, and was basically told to hit the bricks when I brought these issues to the dealer. More

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Worst customer service ever. No promises kept ! I dealt with Joe , finance manager. And a dishonest sales person. They would not refund my car care coverage, Even with the cancellation notice. The I dealt with Joe , finance manager. And a dishonest sales person. They would not refund my car care coverage, Even with the cancellation notice. They said they fired the incompetent staff. Jesus Marti is the new finance manager. I flew from Austin Texas to Kenosha to discuss my problem. He reassured me they would call back. I have never heard from him again. They will not return my calls. NEVER BUY A CAR HERE. More

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Just simply put: WOW. Walking in, I knew this was where I was going to buy my vehicles, it felt like home. Everyone was super friendly and I could tell they genuinely cared Walking in, I knew this was where I was going to buy my vehicles, it felt like home. Everyone was super friendly and I could tell they genuinely cared and wanted to see me get what I wanted. I was upside down in my current car loan and needed to trade it in for a new vehicle for myself and another for my daughter. I did some research online so I had a general idea of what I was hoping for. I already had visited every other major dealer in town and was terribly disappointed not only at those dealers’ lack of concern for my needs, but their obvious excitement as they fed me exorbitant numbers on mediocre vehicles. My first impression of Honda of Kenosha was that everyone clearly was proud of what they were doing and were confident in their product. I was just leaving their parking lot to test drive a white Accord and looked over to my daughter, smiled, and said, “this is the one honey”. We returned and after crunching some numbers and a little negotiating, I signed for my new car. Everyone I had spoken to throughout the transaction was kind, encouraging, positive and engaging. It truly felt like family. I went home and wondered if it was all too good to be true and after sleeping on it a few nights, I texted my salesman and asked him to get everything set for me to pick up my daughter’s new car that afternoon. Sure enough, I walked in after work, Jesus handed me the keys and the manual and said that Joe would be with me shortly to set up terms. I walked in, signed, and off we went with our second purchase. It has been a month now and I am just as confident and satisfied with these vehicles as I was when I bought them. The quality is obvious, the safety features are amazing, the prices are so economical, the gas savings is nearly paying for the second vehicle, and I continue to tell everyone I know what an awesome experience I had at Honda of Kenosha. They’re a game changer for buying cars and in 9 months, I’ll be contacting Jesus for my second daughter to get her first vehicle as well. More

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Great experience! I went to Honda of Kenosha with a used car in mind and left with exactly what I wanted! I worked with Jesus and would highly recommend him to anyone l I went to Honda of Kenosha with a used car in mind and left with exactly what I wanted! I worked with Jesus and would highly recommend him to anyone looking for a new or used car. He is friendly and knowledgeable and great to work with. This dealership is where my entire family goes now. We are all extremely happy! More

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Excellent sales experience Roberto was extremely helpful and accommodating. He listen to us but then asked more in depth questions which put us in a vehement clue that is better Roberto was extremely helpful and accommodating. He listen to us but then asked more in depth questions which put us in a vehement clue that is better suited to our needs. The rest of the staff we worked with were very pleasant and knowledgeable, we breezed through their tasks, and now I have a happy wife and a happy life. More

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very Happy with Jesus sales Lead very professional my rating was based on my sales lead Jesus. the fiance officer was very rude refused to shake my hand when i went in to sign the paper work, I told h my rating was based on my sales lead Jesus. the fiance officer was very rude refused to shake my hand when i went in to sign the paper work, I told him up front not to run another credit check I was already approved through my credit union but he ran one. Also there was a difference of over $500.00 dollars on the purchase agreement that what we were told and had signed a paper for the agreed amount. which is a lot of difference to me being on a fixed income i am retired and my husband retired.I dont know if he treats all customers that way or just the ones that dont do there finaceing through Honda I will highly recommend Jesus to any one but not the finance officer i had to deal with very rude even when I returned with the check the very next morning for the full amount . More

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New Honda I went in looking for a new car. Jesus helped me get the price i wanted and was very professional. Great salesman! Would recommend to see Jesus if I went in looking for a new car. Jesus helped me get the price i wanted and was very professional. Great salesman! Would recommend to see Jesus if you need a new or used car. More

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