Jesus Soria

Service was simply horrific. I purchased a brand new custom 2026 GLS 580. From the moment I drove it off the lot, I knew it had transmission issues. I reported it right away. The I purchased a brand new custom 2026 GLS 580. From the moment I drove it off the lot, I knew it had transmission issues. I reported it right away. The service department evaluated my car and told me that after a full inspection, there was nothing wrong with the transmission. They gaslighted me and said it must be the way I drove the car. I had the car transferred to another dealer who correctly diagnosed the problem after one simple driving test. It turns out that the transmission valve body was defective and had to be replaced. More

by Ancela Daniels Verified Customer Verified Customer

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This guy could/wouldn’t return my calls. Damage was done to the car when in service, took forever to get it resolved Damage was done to the car when in service, took forever to get it resolved More

by Scott Gillette Verified Customer Verified Customer

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Did not return calls, did not fix anything even though they were supposed to, damaged interior door panel, did not tell truth about reaching out to warranty coverage company v they were supposed to, damaged interior door panel, did not tell truth about reaching out to warranty coverage company v More

by Morleymash Verified Customer Verified Customer

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Jesus at Mercedes Benz of Portland will take care of all your service needs. He is very enthusiastic and follows through with his promises. He does this all with kindness, and a smile. He is a pleasure to w your service needs. He is very enthusiastic and follows through with his promises. He does this all with kindness, and a smile. He is a pleasure to work with! More

by YETT Verified Customer Verified Customer

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Scheduled appointment time changed. And waited longer than expected. ... should have uber to work and came back later in day to pick it up And waited longer than expected. ... should have uber to work and came back later in day to pick it up More

by CHERYLMUESSIG Verified Customer Verified Customer

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The dealership charged five hours a total of $1250 for a 15 minute job that included at the most a $10 part 15 minute job that included at the most a $10 part More

by ayj348 Verified Customer Verified Customer

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Service team is amazing and very transparent with the required service that are needed. I have particularly appreciated the pictures, videos, and post service report. required service that are needed. I have particularly appreciated the pictures, videos, and post service report. More

by TONY.KOPKI Verified Customer Verified Customer

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Did great job in listening to my issues about recent service and resolved complaint. Able to get vehicle repaired same day which was appreciated. service and resolved complaint. Able to get vehicle repaired same day which was appreciated. More

by DANWRIGHT0 Verified Customer Verified Customer

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I made an appt to get the cover of the center counsel in my GLC300 fixed. Although they knew the problem, no one checked to see if the part was in stock before I brought the car in and told me it would take my GLC300 fixed. Although they knew the problem, no one checked to see if the part was in stock before I brought the car in and told me it would take a few hours. The first time I dropped it off I happen to ask how long it would take, and if the part was in stock, and then the service manager realized it was not and had to order it. I had to bring the car back another day after the part was ordered. Then it took three days more to fix because they realize yet another part had to be ordered. I had to call many times and left may messages to see when the car would be ready and had trouble getting a clear answer. Normally the service and comms at this Mercedes dealership is great but this time, unfortunately it was not. More

by Meganomcdonagh71 Verified Customer Verified Customer

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Been taking my three Mercedes there since I moved to the area 2.5 years ago. All good area 2.5 years ago. All good More

by MFFOUST Verified Customer Verified Customer

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