Jim Atkins | Page 3

I can't believe the dealership keeps sending me messages to complete a review. I purchased a 2020 Jeep Compass on November 16, 2023. Saturday 11/19 I heard a knocking sound when I put the car in reverse. I to complete a review. I purchased a 2020 Jeep Compass on November 16, 2023. Saturday 11/19 I heard a knocking sound when I put the car in reverse. I called the dealer on Monday 11/20 and was told the sales person wasn't there but I could leave a message. I stated to the person that I had 3 issues. 1. The heat vents don't change. No matter what the setting the air continues to blow from all of the vents. 2. There is a knocking sound that I hear randomly. 3. Did they find a "Halo" in the car I traded? I was told "I will let him know". The next day I received a text from the sales person asking if he could have a copy of my new insurance cards. I sent the cards with a reply "did you get my message from yesterday?" He said yes, he tried to call that morning. I stated that I could call him back during my break. When I called he wasn't available. I waited a bit because I was not ready to accept that this dealer is this bad. The noise got worse and I took the car to the dealer. The service department looked at it and told me there was underside damage and it looks like I hit a curb. Uh, no, I have not hit anything. The service director proceeded to insinuate that the damage was something I had done. I explained that I had not hit anything, the car has been driven by only me, so it is not something I have done. It had to have been there when I bought it. I explained that 2 days after I bought the car I heard a knocking sound. It was a Saturday so I called on Monday and left a message about the knocking sound. The sales person was not available and so on. Now they are giving me the run around because it’s his word against mine and they doing a whole lot of “I’ll call you back” and “we’ll get this resolved” without an actual resolution. The short version they sold me a damaged car and are trying to place blame someplace else. I then did a little more research on the car and pulled a carfax and VIN history report. I found the car was in an accident, failed a DMV inspection, was a fleet car and sold at an auction. When I presented the information I found only then were they amicable to fix the car. I picked the car up on a thursday and took it back on Saturday. It is still rattling. I was told that is normal. They can't find anything wrong with the car. The ironic part is the 2 loaners I drove which were the same model and one the same year don't rattle on acceleration and don't rattle when the engine downshifts during a stop. Yet, this one does and "it's normal". I reached out to the owner and their fix was a 2 year warrantee and 2 months payments. That did not fix the problem. Fast forward to now the car still has the rattling sound and I found when it snowed that the trim around the rear window is warped. It does not lay flush on the car all the way around. I paid for a certified pre-owned and the car is far from that. I also find it hard to believe that no one knew the history of that car so I assume they knowingly sold me a damaged vehicle passed off as certified. More

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Steve Ellis and team were wonderful to work with. Thank you for making the process easy. Thank you for making the process easy. More

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Very friendly. Clean and friendly service center I recommend David to everyone I know looking for a Chrysler product Clean and friendly service center I recommend David to everyone I know looking for a Chrysler product More

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The sales gentleman Kyle very professional. I originally came to the dealer to purchase a used car. Kyle showed me the benefit of considering a new car based on my needs. I ended up leasing 202 I originally came to the dealer to purchase a used car. Kyle showed me the benefit of considering a new car based on my needs. I ended up leasing 2024. More

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Everyone I dealt with at David was incredible. Kyle was so nice and professional and really worked hard to get the exact Grand Wagoneer I wanted. He went over all the features of the car which wa Kyle was so nice and professional and really worked hard to get the exact Grand Wagoneer I wanted. He went over all the features of the car which was great because there are so many I would have been overwhelmed! Jim was great and so nice! I really enjoyed working with this dealership. They go above and beyond and make buying a car such a pleasant experience! More

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Friendly and knowledgeable team from sales to service. They take time to find you the right car for you! They take time to find you the right car for you! More

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My experience was amazing. I felt like family with the Staff. I am so grateful I definitely recommend David's Auto. I felt like family with the Staff. I am so grateful I definitely recommend David's Auto. More

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Everyone I encountered and spoke to at David Dodge was so helpful and attentive. Great car-buying experience!! helpful and attentive. Great car-buying experience!! More

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Kyle & team did a fantastic job- made for me a very easy transaction. Walked out with a new car in less than 2 hrs transaction. Walked out with a new car in less than 2 hrs More

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I am only recommending this dealership because I know they have a long standing history of a good reputation. However, with that being said, I felt like a complete fool when it came time to sit with the they have a long standing history of a good reputation. However, with that being said, I felt like a complete fool when it came time to sit with the business office and close the deal. I was with my salesman, Ed, for about 4-5 hours today. I got the sense that he was a good person and wouldn’t take advantage like most car salesmen have a reputation for, which is why I always usually go to CARMAX. I originally came in today to see what was wrong with my radio. The service team told me it was most likely the radio itself and not the entire computer system, but parts quoted me $2000 for the repair. I was upset with this, and while waiting to talk things over with my husband, I decided to walk the lot and look at what was out there. My dream car was on the lot. I currently had a 2018 black Limited Jeep Grand Cherokee, but desperately wanted an all blacked-out updated version. I wanted to sit and run the numbers and made it VERY CLEAR from the gate that I was NOT closing on anything without the numbers being right for me. Ed seemed understanding and ran the numbers. He came back with anywhere between $550 and $650 as options for monthly payment. I told him that was way more then I’m comfortable spending, and would either need to do something to get it down to $450, which was my max, or I needed to pass up on the car. He went and spoke with the office and came back to tell me that they added more money to my trade-in and wrote down on a piece of paper in front of me that with $2000 down today, that they would get me to $449 a month. I was thrilled and couldn’t say yes fast enough. My husband came and saw the same paper, walked the lot to see the vehicle with me again and Ed politely answered all of his questions. Everything seemed to be working out, and I was very willing to spend $2000 on getting a newer and better vehicle, instead of putting $2000 into an almost 6 year old vehicle with over 70,000 miles on it. Next, we sat down with Jan in the business department and she was amazing. However, halfway through, she mentioned the payment of a number over $500 and I questioned her. She stated again about the higher payment and I told her I was greatly confused. I told her that Ed quoted me $449 and said he somehow worked it out to get the deal done and get me to a price I was comfortable with. I told her it was written on a paper that he turned in with my other paperwork and she ended up finding that paper. CLEAR as day, you could tell someone wrote a 5 over top of the 4 at some point to change it to $549 a month. I was livid, hurt, overwhelmed with worry and felt completely taken for a fool. Jan was nice enough to stop the process and question the manager about it. She said the math doesn’t work out for the $449 to ever have been possible and that made me even more frustrated. When Ed came back from filling the new car up with gas, I approached him and he did not seem shocked, responsive or empathetic at all about any of this. I felt incredibly stupid and foolish that I sat with this man for hours thinking he was a good person, to turn around and see him standing there looking smug, like he attempted to swindle me purposely for his own benefit. I was disgusted by him and if it wasn’t for David’s amazing reputation that he has built, the assistance of Jan and the manager, Jim Atkins - then I would have left an incredibly irritated, devastated and distraught client. Jim was witness to the near panic attack I almost had in his office from the overwhelming anxiety this caused me. I am a type-A personality and a teacher, so I am still in disbelief how anyone could ever do this to someone, let alone a paying customer. I am incredibly grateful for Jim’s kindness that he got my payment down to around $500 a month so I could still leave with my dream car and a payment I could afford. Ed should be ashamed of himself after this, but I am grateful to the rest of the team for their assistance. More

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