Jim Baydemir | Page 38

My New Rav4 This dealership was awesome! I had to purchase a vehicle due to an accident. I was devastated about the loss of my Tacoma. Everyone at this dealership This dealership was awesome! I had to purchase a vehicle due to an accident. I was devastated about the loss of my Tacoma. Everyone at this dealership, from the chat person to the top man, was super patient and kind to me and my family during the entire process. Gem even spent a good deal of time with me after the purchase explaining all the new technology to me and helping me set it all up. Shout out to Stephanie, LeiAnn, Gem, Curtis and Erwin! Thanks for making a difficult time for me so easy. I will definitely use this dealership for my next purchase. I can’t complement them enough. No complaints 😊. More

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Hassle free with excellent service. I was in contact with Gem for a number of months waiting for the right vehicle. He was kind and pacient. On top of that, when I arrived at the dealers I was in contact with Gem for a number of months waiting for the right vehicle. He was kind and pacient. On top of that, when I arrived at the dealership he was very knowledgeable and thorough when going through everything and answered my questions with ease. The process was simple and we were out of there with a new car within a few hours. Couldn’t have asked for a better experience. More

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Liars, damaged car, delayed buying to "fix" it Horrible experience. Avoid these liars! Brian, Steven, Kevin, Frank this means you (to put it lightly) you lying SOBs! Came here to purchase a 2015 Go Horrible experience. Avoid these liars! Brian, Steven, Kevin, Frank this means you (to put it lightly) you lying SOBs! Came here to purchase a 2015 Golf TDi Sportwagon, VIN# 3VWFA7AU9FM503580 "certified pre-owned, 2yr/24mo warranty", which I had inspected thoroughly the day before. All good so far. Had approval and check in hand from my credit union, however, they insisted they had to run another credit check, insisted it's the law, and then claimed VW credit would offer a better rate (xx, it was almost double % rate, they wanted to profit on the back end) Then they claimed they need to run a credit check if it's not all paid with a bank check. Blah Blah. Ok. 4 hours later, Almost complete with paperwork, they insisted I sign a BLANK power of attorney and made a verbal claim of who it's for. No, that's no good, need it on paper, but they tried to convince me "everyone just signs" (xx) and threw a hissy fit when I asked for copies of all documents I've signed. Would not show full pages until asked several times, "just sign here" is all they asked and only agreed to show full pages when I asked repeatedly and I explained I need to know what I'm signing which is a normal expectation" They finally agreed to it, getting tired now. All paperwork done, sales and finance. Walk out to the car that was "just detailed". Well, either this morning or last night, someone there wrecked/sideswiped the whole right side of the car: both doors, quarter panel and rear bumper and did a quick and very shoddy "paint touch up" job which resembled something an 8yr old playing with mommy's nail polish could manage, if that! Horrible! When I asked "what's this" and "why TF would you not tell us something happened and why would you hide it and try to cover it up" the general sales manager focused on the language and that "the deal is off, we will cancel it you don't need to swear" as if that's the issue here. FFS!!! Of course the deal is off, xxx do you think?? Another 20min and complaints from them about returning and/or destroying documents we signed with private info listed. Wasted 5 hours for nothing. Stay away from these crooks. They lie, lie, lie, lie! Do NOT buy a used car here. If you do, get all claims ON PAPER because they xx so much it stinks. They only care about making a sale and will xx to no end. This car is supposedly "certified" That's xx! It's a certified SCAM! More

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Always a great experience! This is the second vehicle purchased at this dealership by my husband and I. They have excellent service and a great team who we will be continuing to This is the second vehicle purchased at this dealership by my husband and I. They have excellent service and a great team who we will be continuing to buy from in the future. I highly recommend you stop by! More

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Back to VW We have owned VWs for many years. Several years ago I decided to buy another brand of car, and was not satisfied. Last weekend I went to Jim Ellis VW We have owned VWs for many years. Several years ago I decided to buy another brand of car, and was not satisfied. Last weekend I went to Jim Ellis VW and met Gem. He was very kind and helped me find exactly what I was looking for. My experience at Jim Ellis VW was very positive. Gem made the car buying experience less stressful than ever before. After all the papers had been signed and all the business had been conducted, Gem spent about 30 minutes going over all of the features in my new car with me. He even helped me set up my phone and helped me practice making a hands-free call (to the back seat where my husband was sitting). Today he phoned me to make sure everything was okay and assured me that if I had any questions, to just give him a call. One of the things I like about Jim Ellis VW is the service department. They are quick and efficient and have such a nice waiting area. There is coffee, water, quiet seating and snacks. You can even plug in and get a little work done. I am so excited about my new car! Thanks, GEM!!! More

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Great Experience I have bought my BMW X3 from Jim Ellis Kenesaw. Staff is really cooperative and responsive. They have very good knowledge in their expertise. I worked I have bought my BMW X3 from Jim Ellis Kenesaw. Staff is really cooperative and responsive. They have very good knowledge in their expertise. I worked with Brian (Manager) and Gem (Sales person), Both were really helpful. They helped me to understand vehicle features and pricing. They are very polite and fair people. I would definitely recommend them to my friends in future! More

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Great dealership Great customer service, not pushy at all. Worked really well with us to get the exact car we wanted at the price we were willing to pay. Definitely re Great customer service, not pushy at all. Worked really well with us to get the exact car we wanted at the price we were willing to pay. Definitely recommend using Jim Ellis if you are in the market for a new vehicle. More

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Purchase of New 2017 VW JETTA S Great service and excellent buying experience with Salesman Gem Baydemir and Matt Rock in Finance This is my second new VW in six months these two Gen Great service and excellent buying experience with Salesman Gem Baydemir and Matt Rock in Finance This is my second new VW in six months these two Gentlemen are the best in what they do. I am planning on buying another new VW within the next year and will always use these guys. The most important thing in purchasing a new car from a dealership is Honesty and Intergrity of the Representatives from a Dealership. These gentlemen are true professionals in their fields and they make the Buying Experience a Fun One. J. Evans More

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A fun and rewarding experiece I really appreciate the outstanding customer service at this dealership. This was a pleasant experience. The dealership is clean and beautiful with a I really appreciate the outstanding customer service at this dealership. This was a pleasant experience. The dealership is clean and beautiful with a luxurious waiting room. Gem, my salesman, was pleasant and professional. More

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First New Car Gem was so great. He was patient with us as we went through several vehicles and listened to what we wanted. We decided to lease and he was great to g Gem was so great. He was patient with us as we went through several vehicles and listened to what we wanted. We decided to lease and he was great to go through the process and explain how the leasing process works. We then tested a couple cars and decided on a Jetta. Curtis in financing was super helpful with walking us through all the paperwork and not pressuring us. Irwin the manager was funny and so kind. Definitely don't get the creepy car buying experience at this dealership. This is the second vehicle we've purchased from this dealer and both times have been wonderful. More

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