Jim Berlin
Jim Berlin at Phillips Buick GMC

Jim Berlin | Page 2

Service Advisor

Phillips Buick GMC

2160 US Hwy 441-27
Fruitland Park, FL 34731

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4.8
574 Reviews

Jim Berlin is a family man who treats his customers the way he would like his family treated when bringing their cars in for service. Getting to the cause of a problem is the best way to resolve the issue and leads to the possibility of a warrantied service item. Either way, finding the “why” of a service problem leads to the proper actions being taken and a satisfied customer. Jim is a “car guy” and has been in the car business almost as long as he has been married, 35 and 36 years respectively. With 3 girls of his own and 3 grandchildren, it is easy to see why some of Jim’s hobbies involve flowers, plants and home repair. He balances it all with cruising, because Jim’s a cool grandfather. Between the Florida Gators and Tampa Bay Buccaneers, Jim has staked out his sporting interests and enjoys a business career where he wins the respect of employees and customers alike.

4.8

574 Reviews

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574 Reviews of Jim Berlin

November 22, 2025

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Explained what my car needed and about how long it would take. So I went to look at the new cars and the sales person showed me several cars. He was very informative and patient. I will return More

by MOTXGIRLDONNA
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Recommend Dealer
Yes

Other Employees Tagged: Mark Bonner

Nov 23, 2025

Phillips Buick GMC responded

Thank you for your wonderful review, Donna! We’re pleased to hear about your positive experience at Phillips Buick GMC. It's great to know that our team was informative and patient while assisting you. We look forward to welcoming you back for your next visit and helping you find the perfect vehicle! Sincerely, the Team at Phillips Buick GMC

November 15, 2025

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Skylar was very patient with me. Treated me with empathy and listened very well. JD was very knowledgeable and efficient. Zach in Service was extremely patient and referred me to sal More

by Ly Kline
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Recommend Dealer
Yes

Other Employees Tagged: Mark Bonner, Zack Beserock, Skyler Southwell , Darrin Grant

Nov 16, 2025

Phillips Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear about your positive experience with Skylar, JD, Zach, and the rest of our team at Phillips Buick GMC. It’s great to know that their patience, knowledge, and support made your search for the perfect SUV a success. We appreciate your trust in us and look forward to assisting you and your family again in the future! Sincerely, the Team at Phillips Buick GMC

October 31, 2025

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Customer service from the service drive to delivery of our vehicle was first rate. The service advisors were friendly and responsive and their techs did their best to diagnose the issue -- but weren't abl More

by markpat554
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Recommend Dealer
Yes

Other Employees Tagged: Kiley Anderson, Zack Beserock

Nov 01, 2025

Phillips Buick GMC responded

Thank you, Mark! We appreciate you taking the time to share your experience with us at Phillips Buick GMC. We're glad to hear that Zack, Jim, and Kiley provided you with first-rate service and that their efforts were helpful in identifying the issue. We look forward to seeing you again. Sincerely, the Team at Phillips Buick GMC

October 24, 2025

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They are friendly, efficient, informative and helpful. The work was done quickly. They even combined the oil change & air filter with the service. More

by P.j
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Recommend Dealer
Yes
Oct 24, 2025

Phillips Buick GMC responded

Thank you for your wonderful review, PJ! We appreciate your kind words about the friendly and efficient service you received at Phillips Buick GMC. We're glad to hear that everything was done quickly and that our team was able to combine your oil change and air filter service. Our team looks forward to seeing you again for your next visit! Sincerely, the Team at Phillips Buick GMC

October 21, 2025

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very good services Everyone at the dealership maded me comfortable while I waited Will use this dealership in the future More

by edkayrap
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Recommend Dealer
Yes

Other Employees Tagged: Kiley Anderson, Zack Beserock

Oct 21, 2025

Phillips Buick GMC responded

Thank you for your wonderful review, Ed! We're thrilled to hear that our team at Phillips Buick GMC made you feel comfortable during your visit. We look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

October 08, 2025

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Very friendly service department. Price of parts out of this world. The same part thru gm parts online over 100 dollars less fir actuator and about 50 less the strut. The same part on More

by Nick
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Recommend Dealer
Yes
Oct 09, 2025

Phillips Buick GMC responded

Thank you for sharing your experience, Nick. We’re glad to hear that our service team provided friendly and helpful support. At Phillips Buick GMC, we aim to provide quality parts and service while keeping customers informed about their options. Please feel free to contact us directly if you’d like to share more details or continue the conversation. Your feedback is valuable as we strive to improve our services. Sincerely, the Team at Phillips Buick GMC

October 02, 2025

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I have had two repair issues after six years. Both were handled professionally and fairly. Good communication and follow up. More

by NORMRICHINS
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Recommend Dealer
Yes
Oct 03, 2025

Phillips Buick GMC responded

Thank you for your review! We appreciate your feedback and are glad to hear that your repair issues were handled professionally and fairly at Phillips Buick GMC. Good communication and follow-up are important to us, and we're pleased to know you experienced this. We look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

September 27, 2025

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I just brought the truck in for a quick recall. Jim had me in the system and was expecting me to the repair went quickly and I was out the door. Thank you More

by gatoree96
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Recommend Dealer
Yes
Sep 28, 2025

Phillips Buick GMC responded

Thank you for your kind words! We're delighted to hear that Jim had everything ready for your quick recall service at Phillips Buick GMC. We appreciate your feedback and look forward to seeing you again for any future needs! Safe travels! Sincerely, the Team at Phillips Buick GMC

September 22, 2025

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TJ, , Theresa and Jim did a great job. I’m very happy with the service at the dealership. More

by d12an49
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Recommend Dealer
Yes

Other Employees Tagged: TJ Gamble , Theresa

Sep 23, 2025

Phillips Buick GMC responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with TJ, Theresa, and Jim at Phillips Buick GMC. Your satisfaction is our priority, and we appreciate your feedback. We look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

September 06, 2025

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Very cold and impersonal. Definitely a different experience than Cadillac. I use gmc for oil changes in Ft. Lauderdale and always feel welcomed and appreciated. More

by cafsgreco
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Kiley Anderson, Zack Beserock

Sep 08, 2025

Phillips Buick GMC responded

Thank you for your feedback. We appreciate you sharing your experience with us at Phillips Buick GMC. It's important for us to provide a welcoming and attentive environment, and your feedback helps us see how this experience felt for you. If you’d like to talk more about your visit, please feel free to reach out directly. Your concerns are taken seriously. Sincerely, the Team at Phillips Buick GMC

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