Jim Brotherton | Page 12

I see a lot of customer complaining. The technician let you know what your car needs. They don’t replace parts without asking you. I always bring my car to these dealer and they do an excellent job. you know what your car needs. They don’t replace parts without asking you. I always bring my car to these dealer and they do an excellent job. More

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Great Services, I’m very satisfied with the job doing in my car, thanks to Cristian Gutierrez for his service, was fast and accurate, Great Job my car, thanks to Cristian Gutierrez for his service, was fast and accurate, Great Job More

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Simpi is the best Thank you, Simpi Each time I've brought "Sapphire" my 2014 Highlander, you've always been thorough, enthusiastic and price minded, something you wou Thank you, Simpi Each time I've brought "Sapphire" my 2014 Highlander, you've always been thorough, enthusiastic and price minded, something you would not expect at a dealership. Im so pleased with my choice of buying and service at Jack Taylors More

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Rude customer service accepting waking but when you At they said at their website 9pm if you go at 5pm they Saib no more walking really painful when you’re driving from re accepting waking but when you At they said at their website 9pm if you go at 5pm they Saib no more walking really painful when you’re driving from really for awy More

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It was great. I always go to this dealer because they have knowledgeable representatives. In addition, they take care of the vehicle after they get the customer inf I always go to this dealer because they have knowledgeable representatives. In addition, they take care of the vehicle after they get the customer informed by what his/her car needs. In general, I don't need to make an appointment to get my car serviced. More

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Dealer mistakes do not go un-noticed I've been coming here for years for my 2007 Toyota Prius. When bringing it in for an oil change and VA State Inspection, there were some mistakes mad I've been coming here for years for my 2007 Toyota Prius. When bringing it in for an oil change and VA State Inspection, there were some mistakes made as to whether or not my car passed inspection. The chapter ended with my car passing inspection but the story did not. Toyota made up for the incorrect initial assessment by giving me a free 100k check, car details, and headlight restoration - for free. I did not ask for any of these services, instead they insisted as a courtesy for their mistake and a thank you for being a loyal customer. The service was schedule less than a week later. They were even going to give me a fee rental for the day from the dealership but I declined because I did not need a second car. Joe was the Manager I worked with an he was FANTASTIC - informative, kind, concerned about me, and you can see he really cars about the reputation and service delivered by Jack Taylor's Alexandria Toyota/Scion. The gesture was very kind and my car looks fantastic. Thank you Toyota. More

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Very helpful staff! Especially, Mr.Jim Brotherton! Greetings! I leased through Xchange Leasing-a New 2015 Toyota Prius, especially for its mileage. Mr.Jim Brotherton and other staff were greatly helpf Greetings! I leased through Xchange Leasing-a New 2015 Toyota Prius, especially for its mileage. Mr.Jim Brotherton and other staff were greatly helpful. Thanks! More

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Repeat Buyer I purchased my first vehicle, which was a 2002 Toyota Camry through Alexandria Toyota in 2005. My salesman, Jim Brotherton, made my experience the bes I purchased my first vehicle, which was a 2002 Toyota Camry through Alexandria Toyota in 2005. My salesman, Jim Brotherton, made my experience the best ever for a first timer! Recently, when it was time to purchase a new vehicle there was no doubt that I would be returning to Alexandria Toyota. I was so excited to see that Jim still worked at the dealership! He helped me with my newest purchase, which is a 2010 Toyota Camry, and the service received was the same as it was 10 years ago! Jim is very personable and shows care and concern for his customers and their needs. That goes a long way in my book! Kudos to you Jim!!!! More

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Great customer service I recently had car service on my Land Cruiser. My problem wasn’t exactly fixed the first time through, but the service staff stood tall and did the r I recently had car service on my Land Cruiser. My problem wasn’t exactly fixed the first time through, but the service staff stood tall and did the right thing by me. They got me back on the road by reacting to my angst in a professional service oriented way. They clearly want me as a longtime customer and I am happy to oblige. More

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Be weary of the cars you buy there So I was buying my first car and the salesman Jim was great however once he let his manager take over the sale the service went from 100 to 0. The man So I was buying my first car and the salesman Jim was great however once he let his manager take over the sale the service went from 100 to 0. The manager constantly had an attitude and showed no interest in selling me a car. The manager made my first experience of buying a car horrible. After I decided I would get the car I asked if I could allow my mechanic to inspect the car and immediately he tensed up and forbid me from getting the car inspected. If you're buying a car from them I highly recommend you get someone to look at it. This dealership may be selling bad cars from the look of it. In the end I told the manager that I wouldn't buy a car unless I could get it inspected by my mechanic and he still refused. So I left and a week later found a better car dealership that let me have my mechanic inspect the car and they offered way better customer service out in Annapolis. So my suggestion: either get the car inspected or buy a car elsewhere!!! More

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