Jim Elder III | Page 2

Suburban Ford of Sterling heights is the best. Rich Kramer is always a joy to work with . And Tom Macpherson always makes you feel like family as soon as you step foot in the door. Kramer is always a joy to work with . And Tom Macpherson always makes you feel like family as soon as you step foot in the door. More

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Fast , easy and friendly! Suburban Ford of sterling heights is amazing. When it comes to sales or service , you cant go wrong with suburban ! Tom McPherson makes you feel at home , and if you want the heights is amazing. When it comes to sales or service , you cant go wrong with suburban ! Tom McPherson makes you feel at home , and if you want the best sales experience, see Rich Kramer . More

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Simply put… Jim Elder and his team of Nicole, Hunter, Anthony, and Doug are truly the best I’ve ever dealt with. Great deal (and fast… I’m not very patient), service is in and out, and overall is the eas Anthony, and Doug are truly the best I’ve ever dealt with. Great deal (and fast… I’m not very patient), service is in and out, and overall is the easiest dealership to work with. Been a customer here for over 20 years. They’ve earned my trust! More

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We have been customers for over 20 years and just leased a new Explorer. This is our 9th vehicle with this dealership. We are very happy a new Explorer. This is our 9th vehicle with this dealership. We are very happy More

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I worked with Tom MacPherson and Nicole Elder, both did a great job getting me the best deal, were super nice, very responsive and highly recommended! great job getting me the best deal, were super nice, very responsive and highly recommended! More

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This is a really unprofessional dealership. I took my car in for service under warranty and they provided no rental. They than kept the car for many days before even inspecting it. They did not fix my car in for service under warranty and they provided no rental. They than kept the car for many days before even inspecting it. They did not fix my issue and were awful in there attitude. The management was unhelpful and uncaring and the service manager was rude. If you want to be treated poorly than this is the place to go. But if you value yourself and your time than go elsewhere. More

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I didn't like it The people weren't friendly they didn't own up to their mistakes they called to confirm an appointment for a vehicle that wasn't on lot and basically did not treat me with any respect own up to their mistakes they called to confirm an appointment for a vehicle that wasn't on lot and basically did not treat me with any respect More

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Amazing experience. Safe C-19 protocols. Brian found the best car at a great price and delivered the vehicle in 48 hours, in time for my daughter’s birthday. Brian set up the test drive, financing, documen best car at a great price and delivered the vehicle in 48 hours, in time for my daughter’s birthday. Brian set up the test drive, financing, document signing & delivery in record time, & made this car buying process so easy and stress free. More

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Rachel Kupke is the worst sale associate I have ever experienced, she is not knowledgeable at all, she continues to repeat her speech that she learned in car sale collage, and she has to kee I have ever experienced, she is not knowledgeable at all, she continues to repeat her speech that she learned in car sale collage, and she has to keep running asking for help and advice, she has no knowledge at all, and she is rude, I just purchased a vehicle a few days ago and she didn’t say thanks for your business or anything, she didn’t shake my hand to say anything, I will never recommend this dealer to anyone, I found out from an inside person that they spray Armor Oil in the all over third vehicle to make them shine and look nice sitting on the lot.. the sale manager was even worst, he was very rude and I will never return to the lot, they remind you of a B”lot., with their lack of experience.. More

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Brad’s the Best Went and bought a Flex from Brad, six weeks ago. Went back and got an F-150 in Velocity Blue a month ago. Brad was phenomenal. Helped us get the best Went and bought a Flex from Brad, six weeks ago. Went back and got an F-150 in Velocity Blue a month ago. Brad was phenomenal. Helped us get the best deal and found the right vehicle for our needs. Brad is very personable and made us feel like family. Keep up the great work Brad!!! More

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