Jim Elder III | Page 3

This is a really unprofessional dealership. I took my car in for service under warranty and they provided no rental. They than kept the car for many days before even inspecting it. They did not fix my car in for service under warranty and they provided no rental. They than kept the car for many days before even inspecting it. They did not fix my issue and were awful in there attitude. The management was unhelpful and uncaring and the service manager was rude. If you want to be treated poorly than this is the place to go. But if you value yourself and your time than go elsewhere. More

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I didn't like it The people weren't friendly they didn't own up to their mistakes they called to confirm an appointment for a vehicle that wasn't on lot and basically did not treat me with any respect own up to their mistakes they called to confirm an appointment for a vehicle that wasn't on lot and basically did not treat me with any respect More

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Amazing experience. Safe C-19 protocols. Brian found the best car at a great price and delivered the vehicle in 48 hours, in time for my daughter’s birthday. Brian set up the test drive, financing, documen best car at a great price and delivered the vehicle in 48 hours, in time for my daughter’s birthday. Brian set up the test drive, financing, document signing & delivery in record time, & made this car buying process so easy and stress free. More

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Rachel Kupke is the worst sale associate I have ever experienced, she is not knowledgeable at all, she continues to repeat her speech that she learned in car sale collage, and she has to kee I have ever experienced, she is not knowledgeable at all, she continues to repeat her speech that she learned in car sale collage, and she has to keep running asking for help and advice, she has no knowledge at all, and she is rude, I just purchased a vehicle a few days ago and she didn’t say thanks for your business or anything, she didn’t shake my hand to say anything, I will never recommend this dealer to anyone, I found out from an inside person that they spray Armor Oil in the all over third vehicle to make them shine and look nice sitting on the lot.. the sale manager was even worst, he was very rude and I will never return to the lot, they remind you of a B”lot., with their lack of experience.. More

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Brad’s the Best Went and bought a Flex from Brad, six weeks ago. Went back and got an F-150 in Velocity Blue a month ago. Brad was phenomenal. Helped us get the best Went and bought a Flex from Brad, six weeks ago. Went back and got an F-150 in Velocity Blue a month ago. Brad was phenomenal. Helped us get the best deal and found the right vehicle for our needs. Brad is very personable and made us feel like family. Keep up the great work Brad!!! More

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F-150 Repair Excellent and professional experience as always! I have dealt with Brian and Suburban Ford for many years and have never been disappointed with the qu Excellent and professional experience as always! I have dealt with Brian and Suburban Ford for many years and have never been disappointed with the quality of service and professionalism that I have experienced! My family and I are lifetime customers! Guaranteed! Brian is a class act and an asset to your establishment! Thanks! More

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Thank you Tommy! Tom McPherson is one of the good ones! He is a man of his word hands down! He helped me in a situation that he could have easily said" sorry can't h Tom McPherson is one of the good ones! He is a man of his word hands down! He helped me in a situation that he could have easily said" sorry can't help you " to but instead he went the completely other direction! Bless you Brother! Brian More

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A Mile Long Suburban ford Suburban Ford left me feeling happy and at home!! Chelsea and The finance manager went a mile long to assist me in getting my car ..!! They both w Suburban Ford left me feeling happy and at home!! Chelsea and The finance manager went a mile long to assist me in getting my car ..!! They both were very professional what great personalities always a friendly smile if I had to do all over again!! Suburban ford would be my place .!! Thank You suburban ford!! More

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Nothing short of the best! The team here is rock solid, and I can see why with Jim at the helm. Thank you for the excellent service, you have my loyalty! The team here is rock solid, and I can see why with Jim at the helm. Thank you for the excellent service, you have my loyalty! More

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Great experience In and out with my wife's car with absolutely no hassle. Called asked if they had, came and seenil it, she loved and it was ready for pickup next day! In and out with my wife's car with absolutely no hassle. Called asked if they had, came and seenil it, she loved and it was ready for pickup next day! More

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