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Mercedes-Benz of Chicago
Chicago, IL
1,178 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,178 Reviews of Mercedes-Benz of Chicago
September 27, 2025
Karolina was phenomenal from start to finish. She was very helpful, responsive, knowledgeable, and had great attention to detail (my husband made a small comment about the car not coming with an She was very helpful, responsive, knowledgeable, and had great attention to detail (my husband made a small comment about the car not coming with an exterior lighting feature when test driving. We purchased the car a week later and after we got it home, we noticed the light had been installed). Had it not been for her excellent customer service skills, we would not have purchased from Mercedes-Benz of Chicago. The rest of the staff we worked with were friendly in person, but disorganized and lack follow through/follow-up. More
by stephanie.goeres
Employees Worked With
Karolina, Marcus, and Hysen
September 19, 2025
I recently purchased a 2024 Cayenne from MB-of Chicago and worked with Karolina Cabaj. She was excellent to work with and made the process easy. The whole deal was executed in under an hour. She was on to and worked with Karolina Cabaj. She was excellent to work with and made the process easy. The whole deal was executed in under an hour. She was on top of all the details and responded quickly. Lok Wong helped in completing the paper work and was excellent to work with as well. The Porsche arrived out West in perfect condition, much nicer than I had imagined. Excellent experience. More
by KyleNyswonger
Employees Worked With
Karolina Cabaj, Lok Wong
June 02, 2025
BUYER BEWARE - MISLEADING SALES PRACTICES I purchased a used vehicle from Mercedes-Benz of Chicago after being told it had only been involved in a minor accident, based on the Carfax report provided. Becau used vehicle from Mercedes-Benz of Chicago after being told it had only been involved in a minor accident, based on the Carfax report provided. Because this came from an official Mercedes-Benz dealership, I trusted the representation and moved forward with the purchase. Unfortunately, I later discovered that the car had actually been involved in a major accident, with damage far exceeding what could be described as “minor.” This level of damage would have been obvious to a qualified dealer—yet it was not disclosed. When I raised the issue, General Manager Dan Flood and the dealership refused to take any responsibility, claiming that the Carfax didn’t indicate major damage and therefore they are not accountable. It’s incredibly disappointing to see a Mercedes-Benz dealership hide behind a third-party report instead of standing behind the integrity of the vehicles they sell. Reputable dealers should conduct proper due diligence—especially when the vehicle shows signs of structural damage—and not rely solely on Carfax. If you're considering purchasing a used vehicle from Mercedes-Benz of Chicago, I strongly urge you to get an independent inspection and not rely solely on the dealership’s assurances. I’m sharing this experience so others can make better-informed decisions and hopefully avoid a similar situation. More
by dholmberg22
Employees Worked With
Dan Flood
December 26, 2024
A lot of inventory, the sales people very knowledgeable about the About the cars we had a great experience with Laura. She was very helpful knowledgeable and amazing overall I really recommend Mercedes-Ben about the About the cars we had a great experience with Laura. She was very helpful knowledgeable and amazing overall I really recommend Mercedes-Benz of Chicago. Thank you all for your help with our purchase and we are very Happy! More
by monicachicagorealestate
Employees Worked With
Laura , Raul Valle
December 01, 2024
Leon Smith and Matthew on the Sales Team did an excellent job working with me. They gave me all my options which helped me narrow down my search to the car that completely suit my needs. They explained in de job working with me. They gave me all my options which helped me narrow down my search to the car that completely suit my needs. They explained in details all the features, packages, trims available to me. Leon Smith was very polite, courteous and fun to work with. Matt was very knowledgeable , sharp and professional. I will definitely return as a happy customer/client even though I live almost 300 miles away from the dealership. More
by Camille B.
Employees Worked With
Leon Smith, Matthew Cordero
