Jim Mann

I have used Jones for nearly 20 years. I have purchased two personal and two corporate vehicles from them, and always use them for service. They are always curteous, resourceful, fair and reasonably price two personal and two corporate vehicles from them, and always use them for service. They are always curteous, resourceful, fair and reasonably priced. If I am ever not 100% satisfied, they take care of any problems, immediately. I am sure you will enjoy your relationship with them, especially Gary and Jim in Chrysler and Daryl and Geoff in Toyota. More

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My visit this morning was excellent. I was greeted in a friendly manner and the work was done on a timely basis while I waited. I will continue to have my regular maintenance work performed at Jones Junct friendly manner and the work was done on a timely basis while I waited. I will continue to have my regular maintenance work performed at Jones Junction. The free car wash and coffee were appreciated. More

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One of the main reasons that I continue to go back to Jones for service is their staff and follow-through, not to mention a nice waiting area and comfortable atmosphere. When you arrive, you are greeted Jones for service is their staff and follow-through, not to mention a nice waiting area and comfortable atmosphere. When you arrive, you are greeted with a really nice woman who gets all of your vehicle information (so the technician has all the info as they start) and escorts you to your service counter (they have 3 because it gets really busy). I generally try to work with Jim not only because he was the first technician that I met when I bought my vehicle, but he is extremely experienced, cordial, polite, and above all, professional in his explanations and demeanor. I actually trust what he tells me and can have a conversation with him where I don't feel intimidated about asking more questions (in an obviously un-car-speak manner). The service can take a bit to get done depending on when you take it in, but that honestly, is a problem with the scheduling staff, not the service center! They overbook them during the rush periods of the day. I will say, if you are able to wait, they get it done as fast as they can for you, and they let you know of the process as it's happening. And as long as it's not below freezing, you will always get your vehicle back washed, and they will go over everything they did to it outside so you can physically see the changes. Overall, I would rate the service of the entire department (scheduling included) a 4.5/5, Jim Mann a 5/5, and the other staff that I've worked with a 4.75/5. It's a very good feeling that you don't mind going through! More

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