Jim Matyas | Page 3

Jim Matyas=worst customer service ever Never in my life have I experienced such poor customer service. Went to drop off cars after purchasing new ones elsewhere, as we were told we could do Never in my life have I experienced such poor customer service. Went to drop off cars after purchasing new ones elsewhere, as we were told we could do as long as it was within normal business hours. Arrive at 850 and hand the keys to an employee who then says he needs other information (that we were never made aware of) delaying the process of turning them in...that guy brought the info to the sales manager who then through the biggest hissy fit I’ve ever seen from a grown man. Throwing his hands in the air and screaming at us across the showroom that he’s not “downing these cars” after 9, mind you at this moment we reminded him it was 857 and we’ve been here for almost 10 minutes. He continued to harass us across the showroom yelling at us, saying he doesn’t care that we won’t recommend their dealership to anyone and even esponded with “who cares you wouldn’t have done it anyway” except unbeknownst to him 5 of my family members have got cars there. He then threatened to tow the car and told us to get off his property. All for trying to return vehicles within the business hours as instructed. I am completely dumbfounded that the SALES MANAGER would treat customers that way. More

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Exciting Very helpful, always greeted when I walked into the building! Process went as quickly as possible and the vehicle was ready for me when I went to pick Very helpful, always greeted when I walked into the building! Process went as quickly as possible and the vehicle was ready for me when I went to pick it up! More

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"Worked" on my car for over a month Car service keep my car for over a month. I paid 700 dollars for the service and my GMC Terrain was not fixed. Dealership returned my car twice on Fri Car service keep my car for over a month. I paid 700 dollars for the service and my GMC Terrain was not fixed. Dealership returned my car twice on Fridays and my car left me stranded on Saturdays. I'm not sure if their technician could fix my car or if it simply was not a priority since I had already paid. I talked to the manager and all he said was to take it back in. I had to look somewhere else since my rental car bills also are adding up and I was not getting any closer to having my car working. More

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Great Experience Jose and James were great to work with. It was the best experience I have had in a long time at a dealership. I also have to say I love my Traverse! Jose and James were great to work with. It was the best experience I have had in a long time at a dealership. I also have to say I love my Traverse! I will definitely be back to see Jose and James when it's time to get a new car 😊 More

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Pull ahead program and Financial Departments I had several phone calls and email for pull ahead program on my lease.I told them I had accidentally paid two months advance on my lease. The Finan I had several phone calls and email for pull ahead program on my lease.I told them I had accidentally paid two months advance on my lease. The Financial guy said it would be taken care off. It wasn't and they were nasty to me when I called several Financial managers up the line. I traded my trax lease for a equinox on may 17 my lease was paid until July 7. They sold my trax on may 30. They got their first payment from the sales of the trax on June, plus my lease payment till July 7. They then tried to charge me another 150 for selling it. This is lease pull ahead without Penalties . I am a retired G.M. Worker and I will never buy or lease anything from Dick Genthe again with the disrespect I got from the Financial department . P.S. the sales department was nice and ok. Tim More

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Best car buying experience ever! Lisa picked out the perfect car for me, Bob showed me the numbers I was looking for, Jim made the payment happen, and Nate made everything make sense. Lisa picked out the perfect car for me, Bob showed me the numbers I was looking for, Jim made the payment happen, and Nate made everything make sense. They all stayed way past closing to get me in this beautiful car. Thank you so much!! More

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Exceptional Service Duane worked very hard to get us in to our 2016 Silverado Crew Cab. He got to right people involved to make it all possible. Duane worked very hard to get us in to our 2016 Silverado Crew Cab. He got to right people involved to make it all possible. More

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Was disappointed at first I purchased a used car last year at Genthe and decided to get a new one. this year Barry went out of his way I think to make a deal that I was happy w I purchased a used car last year at Genthe and decided to get a new one. this year Barry went out of his way I think to make a deal that I was happy with. Thank you Barry Goudy and Justin Kegley for making me happy and the great deal. More

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great people I came into the dealership to get my oil changed and thought I would check out the new cars . They had the perfect car for me , and they helped me go I came into the dealership to get my oil changed and thought I would check out the new cars . They had the perfect car for me , and they helped me go home with it. I am a very happy lady. More

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Treats you like family! I just leased my first car! My dealer Jeff Mcleod went above and beyond to make sure I was completely satisfied. He helped me every step of the way. B I just leased my first car! My dealer Jeff Mcleod went above and beyond to make sure I was completely satisfied. He helped me every step of the way. Best dealership around!!!! Jim Matyas the business manager was also very kind and helpful. The staff was wonderful and made me feel like home. You wont get that type of service anywhere else. More

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