Mike Leidner

Jessica and Dick Genthe were absolutely amazing when we had to turn in our lease vehicles and lease two new vehicles. The pandemic caused major supply issues and Dick Genthe only had a handful of vehicles had to turn in our lease vehicles and lease two new vehicles. The pandemic caused major supply issues and Dick Genthe only had a handful of vehicles but Jessica worked with us over a few weeks until we found vehicles we were happy with and the finances made sense. Jessica took the time to set up the vehicles, which our last Chevrolet Salesperson at a different dealer never did. Also, Jessica followed up with us to see how we are enjoying the new Equinox RS vehicles we leased. Jessica is also always available for any questions and returns inquiries within the day. Dick Genthe was a very clean dealer where everyone on the staff was polite and welcoming. We had a horrible experience at another local Chevrolet dealer where the price quoted and agreed to was not even close to what the dealership actually charged and any concerns or questions fell on deaf ears at the other dealer, but Dick Genthe and Jessica were the exact opposite. Everything was transparent and the team was very polite and professional. Even if you are not 100% sold on a Chevrolet go meet Jessica and at least see what she can do ... I guarantee she will go out of her way to meet your needs as much as possible. Jessica and Dick Genthe will be our first stop when our vehicles leases are up for renewal. More

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-When dropping the vehicle off, the service department was given a very detailed description of: “When accelerating the vehicle, at 40 to 44 MPH the steering wheel would wobble and a shaking movement coul was given a very detailed description of: “When accelerating the vehicle, at 40 to 44 MPH the steering wheel would wobble and a shaking movement could be felt under the pedal. However, when I removed my foot from the pedal (during the speed range) both of the issues would stop immediately – including that both issues were only happening at the 40 to 44 MPH range. I had taken it to Belle Tire before I dropped it off to ensure there were no tire issues. Belle Tire gave me a complete print out of the test they did which showed absolutely no issues with my tires.” - I was called the same day to approve a “Road Force Test” to rule out any tire issues and was quoted a fee of $125.00. I could provide documentation of no issues with my tires, Ron replied “I cannot not move forward with any service on the vehicle without the Road Force Test due to the Chevy Corporate checklist. If you do not approve the test, you might as well come back and pick your car up”. - I approved the test and was told by Mike (service manager) that the rear tire needed to be replaced and was given two completely different reasons why. I was denied a tire rotation request to see if that would give any further indication of the tire or source of vibrations. Mike stated "I am 100% sure of what Ron is telling me and that replacing the tire will solve the issue." - Approved the tire replacement, only to be told that my vehicle still failed the driven road test and there was still wobbling and shaking followed by Ron stating “it might still be another tire” – but the other 3 tires passed the Road Force Test. - Pico scope test verified axles needed to be replaced. I asked Ron which axles – Ron stated “both rear axles”. I questioned the tire replacement again Ron had no answer, replied “a damaged rear axle may cause the wobbling and shaking in the front”. -Was told I owed $429.53 and was not given documents on my original tire showing failure. The paperwork stated the FRONT axles were replaced. -Mike said "“sometimes Ron says one thing but actually means another. But the front axle and back axle are the same thing so”. My fiancé and I spoke with Mike but were told TWICE " I am done talking to you about this, I have nothing further to say" and told us to file a claim with Chevy corporate. - Got home and realized my front bumper was not attached correctly but Genthe is stating they never touched my bumper. ** Edit to original post There is an active “GM Technical Service Bulletin #20-NA-227” for 2020 to 2022 Equinox models which covers a “Wobble Vibration on Hard Acceleration” – the “condition” listed on the bulletin is the exact compliant that the service department was given when I dropped my vehicle off (this bulletin information was not communicated to me until yesterday). Mr. Genthe did reach out to me following several posted reviews. He acknowledged and apologized for how the service department staff handled communication and the overall experience while my vehicle was in their possession however, there is still a disconnect on how the compliant was handled. Mr. Genthe also made an attempt to rectify some of the issues by offering a detailed interior cleaning and to have the service department “look at my bumper”. I did communicate my appreciation to Mr. Genthe for taking the time to contact me however, I did ultimately decline his offer as I felt it was in my best interest to not have any further service provided through or communication with the service department. In response to my reviews, I have had other service department team members from other Chevy dealership locations reach out to me personally and have offered their assistance. I still fully stand by my review of how my vehicle and experience was handled through the Genthe service department and I believe consumers have the right to be made aware of potential customer service issues. More

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Duane is the man! I am a very difficult person to deal with, I know what I want and I rarely budge. He always satisfies my wants and does it in a very professional manner. He has a life long customer and with, I know what I want and I rarely budge. He always satisfies my wants and does it in a very professional manner. He has a life long customer and friend in us. The dealership its self is always a pleasure to go to always so clean and organized. Lots of customer amenities to keep us comfortable. We have bought new and used cars from Dick Genthe for about 20-21 years and they keep us coming back. More

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I needed to have a recall issue fixed. It was the replacement of the battery my Chevy Bolt. It was a long process going through GM setting up the details of the replacement. Dick Genthe had my vehicl replacement of the battery my Chevy Bolt. It was a long process going through GM setting up the details of the replacement. Dick Genthe had my vehicle for about two weeks. When I took my car in, it was not in perfect condition. There was a small dent in the hood, small chips in the paint and the front bumper was scuffed. When I got my car back I got in to drive off I noticed my windshield was cracked. This was not a little crack, the crack goes all the way across the windshield. I immediately got out of my car and talked with Chris Moses. He said he didn’t know if it came in like that and he would check video. I told him of the imperfections in the car I wasn’t looking to get those things fixed. I called a couple days later left a message and got no response. I called a few days after that and talked to Chris. He said he reviewed video and saw nothing a talked to his Tech that performed the work. The Tech said he didn’t crack it ,Chris said he’s work hear for 25 years said no need for him to lie. This was the third time he insinuated I was lying. He said he couldn’t do anything for me. I could talk the manager Mike though. I spoke with Mike a lot of the same talking points. He ( Mike) would investigate and get back to me. Mike contacted me back later that day. Again many of the same talking points talked to the Tech looked at the video. His conclusion I could make a claim on my insurance to get the windshield replaced. He said I could go to White’s. These suggestions I don’t believe are acceptable solutions for the problem. I brought a vehicle in without a broken windshield and received it back with a broken windshield. I was then told good luck were not responsible. If anyone ask me I would not recommend this dealership. More

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First time here, now the only place I will go! They really listen. Got the run around from a third party warranty company. Mike and his wonderful crew member Brandon BOTH called them and wore them down really listen. Got the run around from a third party warranty company. Mike and his wonderful crew member Brandon BOTH called them and wore them down, COVERED! Great bunch of people. Friendly and patient. More

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Neil In a few words was an A 1 employee who takes pride in his work and his job would recommend him to anyone that needs service on a vehicle in his work and his job would recommend him to anyone that needs service on a vehicle More

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Overall great survice Mr.calebrese have been very helpful with making our purchase on our 2020 z71.We had ment him on our first second and 3rd lease of our 2020.So far grea Mr.calebrese have been very helpful with making our purchase on our 2020 z71.We had ment him on our first second and 3rd lease of our 2020.So far great salesmanship and very nice to talk too.thank You Mario. More

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Great experience!!! Justin will go the distance to get you into the car that you want. He is so helpful and makes the experience as smooth as possible. Justin will go the distance to get you into the car that you want. He is so helpful and makes the experience as smooth as possible. More

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Duane Hess Was extremely professional very Friendly and accommodating. He listened to what I needed and help me find what worked best for me. Highly recommend Was extremely professional very Friendly and accommodating. He listened to what I needed and help me find what worked best for me. Highly recommend More

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"Worked" on my car for over a month Car service keep my car for over a month. I paid 700 dollars for the service and my GMC Terrain was not fixed. Dealership returned my car twice on Fri Car service keep my car for over a month. I paid 700 dollars for the service and my GMC Terrain was not fixed. Dealership returned my car twice on Fridays and my car left me stranded on Saturdays. I'm not sure if their technician could fix my car or if it simply was not a priority since I had already paid. I talked to the manager and all he said was to take it back in. I had to look somewhere else since my rental car bills also are adding up and I was not getting any closer to having my car working. More

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