Never buy here.
My experience at Chapman Chevorlet was extremely disappointing to say the least. I would suggest not buying from this company if you want to know anyt
My experience at Chapman Chevorlet was extremely disappointing to say the least. I would suggest not buying from this company if you want to know anything about the vehicle you are buying or if you want any customer service (especially good customer service) after purchasing a vehicle.
I went to Chapman to buy a 4x4 off-road vehicle. I had been in the market for a jeep for literally years at that point. I thought the jeep at Chapman was literally the perfect jeep. But I was completely wrong.
I bought a used, yes I understand it was a used, vehicle from the Tempe location. What I have been told is, "that it is a used vehicle we have no obligation to fix or change anything about it." This is a direct quote from a manager at the establishment. This may be true however, the dealership does have an obligation to sell me a safe vehicle. (We will start at the beginning)
I bought a 2015 Unlimited Jeep Rubicon. It had 15,559 miles on it. The owner previous to me was the director of sales at the Tempe, Chapman cheverolette location. (He is a great person I'm not putting down his character.) The day I came in to purchase the vehicle I was having a hard time deciding if I wanted to buy it or not. After speaking with a finance manager and the previous owner (wow how lucky!) I decided it was worth the value. So I made the purchase. My assumption was if the director of service owned this vehicle then he must know everything about it and it must be a well kept and perfectly tuned machine! I was even told, "everything was done right on the vehicle and that it had a 4" lift on it." But I was wrong. I was able to get more of the "story" behind this vehicle, from the research I have done on my own. Much of this vehicle isn't done right and needs to be fixed immediatley. (To me this information provided by employed personnel of this dealership, being false, is a direct misrepresentation of the vehicle).
Further back story. Even though this vehicle is going to be my daily driver I also bought the vehicle for weekend off-road trips. My salesman (also a great man) was not able to tell me much about the vehicle either. This was a little disappointing that what seemed like the entire dealership didn't know much about the product they had.
Anyway after purchasing the vehicle I had a lot of questions. As I started to really inspect the vehicle myself (not that I am an expert on the matter) I noticed a lot of the fliuds were low, brake fluid, engine coolant, and windshield wiper fluid. This was disappointing but I thought to myself, no big deal. I will fill everything to its max line. Not a few days after I purchased the vehicle the change oil light came on as well. This was another strike.
I called the dealership and wanted to know if the vehicle had actually been serviced or not. I was told that every vehicle that came through that dealership was serviced before they were sold. I spoke with a woman in the service department. I politely asked for the service record of the vehicle to be emailed to me or sent to me. The response she provided was, "we are not legally obligated to share any of the vehicles service records with you. Since you didn't own the vehicle by law I am not able to share that information with you." (Again direct quote) This was a major shock to me I didn't want the vehicle's life story, however I did want recorded proof that the vehicle went through the proper inspections and was fully serviced before being sold to me. Since I am not fimiliair with Arizona law on the matter I thanked her for her time and let her go. This however, said to me that the dealership has something to hide and that they did not want to share this information with me for a reason.
But I called back and spoke with a manager in the sales department and asked the same question about service records. He verbally provided me the date of the oil change and date of inspection for the vehicle once the dealership owned it. This was very nice of him. However, I still wanted the actual document. That manger told me, "the service records are in special code, you wouldn't be able to read it." I then stated that's okay, can you still email them or send them to me. He said, I will have to check with my manager. (Wait? Aren't you a manager? I thought.) I said, "no problem" and thanked him for his time. After not hearing back from him for days I called again and addressed the issue again with another manager. He finally said he would email them to me. This was over two weeks ago and I have not recovered them yet.
The next issue. I purchased the $1,300 desert protection package. But I'm not sure if I had a choice in the "purchasing" of this package. So "purchase" may not be the right word for it. When being shown that line on "the deal" invoice, I was led to understand that, this package is put on all the vehicles, no negotiations possible with this because all of the vehicles are given lifetime tint, special protective coating inside and outside the vehicle and nitrogen in the tires. (I think that is everything provided in the $1,300 desert package). I'm not sure if that is worth $1,300 but again I assumed that since this is already on the vehicle you have to pay that cost if you want to buy any vehicle from the dealership. In trying to figure out if that was a negotiable cost. My father called the dealership and asked about the desert package. The salesman he spoke with states, "that it was a negotiable part of the deal"....now wait a minute....every vehicle has that package put on it. So how is the desert negotiable? Is the dealership going to remove the tint, take the nitrogen out of the tires, and remove the protective coating? I would assume not. So I am very confused about this. Again thought, I don't think this "package is worth $1,300."
All of that about the desert package aside. I am the third owner of this vehicle. Again the owner before me was the director of service. And he bought the car from Chapman Chevrolet as well! So since he bought The vehicle from the exact same dealership then he must have already paid for the desert package, "since all of the cars have the desert package put on them." So I don't want to pay for something that the previous owner already paid for. At this point I wanted a credit back for my $1,300. Especially because the tint already has holes in it. Which leads me to believe it isn't new tint.
I called many times and spoke with many mangers about this as well. Again getting the run around. Finally I was told, "oh, if any of our employees want to buy any of our vehicles they can before it goes through the desert package." . . . It took days for someone to tell me this. Of course this upset me as well. So that took me back to asking, "can I have record of this vehicle not receiving the desert package when it was purchased previously by the service director?" I still have no record of this either after requesting proof of it several times. If the package was purchased previously how can the tint already have multiple holes in it? The person helping me said, "they must have happened while the jeep was on the lot." So the tint was scratched and holes appeared from it sitting on the lot and and being taken for 3 mile test drives? Again, more holes in the story from the dealership. However, on top of it all, I find it hard to want the package, even if it is worth the $1,300, if employees of the company don't even want the product.
Next issue. I was told by my salesman the vehicle had a 3" lift. Then when I spoke to the previous owner, the director of the service department, he had told me, "no, it has a 4" lift," again these are direct quotes. The vehicle has 37" tires. So a 3.5" to 4" lift depending on the type, would do fine with the large tires. Well I took the vehicle off road one time, on an a pre novice trail. Basically a dirt road with a few hills. Well, the pinch point on the frame in the rear wheel wells rubbed up against the tires and have torn huge chunks out of the rubber. I bought this truck for off-roading and I can't off-road in it. This was a huge disappointment. I took it to two shops and after looking up part numbers I was told by two separate shops that the jeep only had a 2.5" lift. This lift is not an appropriate size for the size tires on the jeep. I recall being told again by managers and a director, "everything is done right on the jeep....the jeep has a 4" lift." At this point everything clearly wasn't done right, the lift isn't right at all and I'm even more upset because of this. This shocked me because the previous owner even showed me pictures of him off-roading in the jeep and I refused to believe he didn't have these issues as well. What he showed me was much more intense then what I did with the jeep as far as off-roading goes.
I called and spoke with the manager again about the lift and he said and I quote, "yeah we eyeball lifts all the time, if a customer asks, I tell them yeah it's around a 2" to a 4" lift if that is what it looks like to me." Let me tell you, THERE IS A HUGE DIFFERENCE between 2" and 4" as far as a lift goes. YOU EYEBALL LIFTS AND TELL CUSTOMERS EYEBALL INFORMATION? My mouth dropped and my eyes widened at that comment. "You mean to tell me that customers are told on a daily basis by an eyeball assumption? You don't care enough about your product to actually know what you are selling and what your "valued customers" are buying and spending their hard earned money on? You mean to tell me you don't care enough about your "valued customers" who are spending thousands to purchase vehicles that they are getting from your dealership?"
After speaking with this manager further he told me the dealership would, "cover the lift." I was pleased with this but still wasn't happy with the service I was getting. After calling multiple times and not speaking with anybody leaving voicemails, I received no response. Three days passed and I finally was able to speak with the same manager and he clarified by saying, "no, Brandon, the dealership will cover the cost of labor for the lift, I think that is a very generous offer, it is a used vehicle and we have no responsibly for what it has on it...the offer still stands if you want us to cover the $300 labor cost." This threw me for a loop AGAIN! Also I though to myself, what lift only takes three hours to install assuming $100 an hour for labor. The lifts I have looked at have an estimated install time of 10-20 hours depending on the lift. I couldn't believe it. I was told three days earlier the dealership, "would cover the lift" as before these are all direct quotes. I decided to stop dealing with this company and cut my losses at this point.
BUT NOW I AM HAVING MORE ISSUES! The 37" tire is being held by the jeep trunk door. This tire is too big and too heavy for the door. If the dealership knew more about there products and did the proper inspection they would have seen that the rear tire holder had been tearing. I found the tears when hand washing the jeep. If left unnoticed the carrier holding the tire could have snapped causing the tire to fall off the vehicle while driving. This would have exposed me to financial litigation especially if It caused an accident or even worse killed someone.
If I was the owner of this dealership I would be appalled at the service that I have been provided and with the customer care I have been given.
I would never do business with this dealership again and would suggest that no one else does either.
As it stands, I am driving a fake off road vehicle that is only good for street driving.