Jim Moody

Terrible service department. Takes forever to get something done under warranty. as I said before "terrible service!!" Takes forever to get something done under warranty. as I said before "terrible service!!" More

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Ford/Lincoln service is poor. Lincoln never provides “home pick up and drop off” as promised. Problems are often not resolved on first visit. Lincoln never provides “home pick up and drop off” as promised. Problems are often not resolved on first visit. More

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The service department knocked it out of the park! Thank you Jim Moody! Excellent service. Thank you Jim Moody! Excellent service. More

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Great staff, great service. Thank you Jim & Tonya! If you’re looking for a team you can rely on, contact Palmetto Ford. Thank you Jim & Tonya! If you’re looking for a team you can rely on, contact Palmetto Ford. More

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My Bronco broke down and had to be towed to Palmetto Ford. I had Ford manufactured tube doors on the vehicle at that time. I couldn’t change the tube doors out as the car had broken down on the side of Ford. I had Ford manufactured tube doors on the vehicle at that time. I couldn’t change the tube doors out as the car had broken down on the side of the road. I was told that the control module had to be replaced. I asked the head of service to keep the vehicle undercover (inside) so that it wouldn’t be exposed to the weather. Vehicle was in service for (6) weeks. Horrible communication and follow-up with service department. I was told the vehicle was complete and asked to come pick it up only to find out when I arrived that the vehicle had been flooded because it was left outside! Management’s response to me was that It was crazy for me to have my vehicle towed to them with tube doors on it. Go figure… as if I purposely created this challenge. The communication has been outrageous from the beginning. I found them to be argumentative and unprofessional. They don’t seem to care about customer satisfaction… My suggestion is to take your vehicle to some other Ford Service center. I will never do business with Palmetto Ford again. More

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Excellent service and customer interaction, makes it easy drop off. Same speed as a quick oil lube but better service. drop off. Same speed as a quick oil lube but better service. More

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Purchased my Bronco in 2021 and have used the service department since then. Very happy with Jim Moody department since then. Very happy with Jim Moody More

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We were treated exceptionally well. We didn't have an appointment yet the `car was serviced. We didn't have an appointment yet the `car was serviced. More

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August 4th I came to Palmetto Ford service in the early morning to get a new key for my car instead of the one I lost. The car was towed to them on the previous Sunday evening (08/03). Gregory Engert, the morning to get a new key for my car instead of the one I lost. The car was towed to them on the previous Sunday evening (08/03). Gregory Engert, the service advisor, told me that the key should be programmed in order to be used, so the car must be towed to their service garage (first it was towed to Ford dealership main entrance, because Sundays service parking lot is closed) for making that programming. Greg helped me to call for a local towing company (at 9:30am), adding that I will need to pay for the towing service. I agreed with that because he told me that the car has to be towed to them in order to make a new key. Once the towing truck arrived (11:00am) and the car was towed to the garage entrance (11:30am), just before bringing my car down from the truck, they tried to start the engine with the new key they already produced while waiting for the towing truck. And guess what, the key fit and the engine ran! With that said, they did not even needed the car being physically presented at their garage, and helped me to make a new key without it (they knew the key code, it was enough to make a key). My question "Why did we request a towing service and I was told to pay for it $125 by myself, if there was no need to request it at all?" I addressed to their service lane manager Jim Moody. Jim seemed to understand the situation, but he had to ask for another (higher) service manager in order to request the reimbursement for that towing fee ($125). That manager did not agree to pay for the towing because I agreed to pay for it (of course I had to agree, because they did not even want to try to check, if it would be possible to make a key without the car!), and because in fact they made the key (and I paid for it of course!), so it was no sense for him to refund $125 to me. Their manager did not think his service advisor has any problem, he did not want to listen and to understand, that because of his advisor I lost my money, and it could be avoidable. He only thought about himself and protecting his people without thinking of their customers. Absolutely non client-oriented assistance, trash service! More

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Great customer service thanks to Jim Moody. I had a powertrain fault warning and when I called Jim he told me to bring it right in. After checking out my car it showed a broken piece on the AW I had a powertrain fault warning and when I called Jim he told me to bring it right in. After checking out my car it showed a broken piece on the AWD motor. Jim placed an Emergency Order in for the part and kept me updated multiple times on a daily basis with the progress of the part's arrival and when it came in, it was immediately repaired. I don't think that I have ever met a customer service person as nice as Jim. More

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