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Jim Morrill
Jim Morrill at Robertsons GMC Truck, INC.
Refer Me

Jim Morrill | Page 17

Service Advisor

Robertsons GMC Truck, INC.

2680 Cranberry Hwy
Wareham, MA 02571

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4.8
172 Reviews
4.8

172 Reviews

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172 Reviews of Jim Morrill

May 25, 2023

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Love the staff at this dealership from sales to service. But here is the issue . On two separate occasions two different vehicles which are both under warranty were looked at with no issues found . Both veh More

by codycat72
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Recommend Dealer
No
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May 26, 2023

Robertsons GMC Truck, INC. responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.

May 22, 2023

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Great Service Department. Kept in touch with how the progress was going and made suggestions to replace tires. More

by ZECCOFAM
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Recommend Dealer
Yes

Other Employees Tagged: Andy Stevenson, Liz Sellinger, Matt Crocker, Tony Saltalamacchia

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May 25, 2023

Robertsons GMC Truck, INC. responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

May 22, 2023

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Always a first class service center work done when said was supposed to be finished thanks More

by Baxter508
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Recommend Dealer
Yes

Other Employees Tagged: Matt Crocker

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May 25, 2023

Robertsons GMC Truck, INC. responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

May 17, 2023

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Poor customer service poor diagnostic service rude managers very expensive couldn’t find the problem cost me 900.00 dollars I will never do there again despite the fact that I have bought trucks ther More

by harryvet129
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Recommend Dealer
No

Other Employees Tagged: James Timilty, Josh Recupero, Matt Crocker

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May 18, 2023

Robertsons GMC Truck, INC. responded

Hello Mr. Ernst, So first off .. let me sincerely apologize for the troubles you had with your truck. Certainly no one wants to deal with that, and we do our very best to try to either ensure it does not happen or we do what we can when it does. I offer you again the opportunity to sit down and discuss the matter and how we ended up here. I have all the diagnostic information that led to your battery replacement. A battery test is a pass or fail test .. yours failed. At that time there was no issue we could come up with on the starter. The starter operated fine and gave no indication of it being bad. So sadly .. there was no preventing the issue that arose with the starter. We got the vehicle in right away and Josh provided you with a loaner. An awful situation that we did the best we could to manage for you in a timely manner. So again .. I apologize for your inconvenience. We pride ourselves on how we treat our customers and enjoy relationships with them that for some have lasted almost 40 years. We try to go the extra mile for all involved. So to go over your points one by one .. Poor customer service: A loaner vehicle was provided, the vehicle was brought in promptly and fixed. Poor Diagnostic Service: The battery was tested and shown to have failed. Thus, it was replaced. The vehicle was then operating normally. Sadly, there is no real way to diagnose a bad starter if it is operating properly. It later failed and was replaced. Rude Managers: At no time will it be acceptable to treat our customers rudely. Our customers are what keeps us in business and we appreciate them and will help them whenever possible. However unacceptable treatment of our staff will also not be tolerated. Again .. I would love nothing more than to sit down and talk about this and invite you to get in touch. We feel there is no problem that we can't solve together. I wish you well and success in the future either way you decide to go. You get to decide where you go for vehicles and service and I get that. More importantly I don't take that for granted. Take Care, Jim

May 17, 2023

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The service was outstanding! Went for an oil change and everyone from the mechanic that worked on my vehicle, to the management team Jim and Andy, nothing but pleasent experience More

by RENOS09
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Recommend Dealer
Yes

Other Employees Tagged: Andy Stevenson

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May 19, 2023

Robertsons GMC Truck, INC. responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

May 17, 2023

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Robertson's is the only place I will take my vehicles for service. The staff in the service department is awesome and the quality of work is the best. More

by Marc
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Recommend Dealer
Yes

Other Employees Tagged: Liz Sellinger, Matt Crocker

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May 19, 2023

Robertsons GMC Truck, INC. responded

Thank you for reaching out, Marc! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

May 17, 2023

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Service department was excellent as always. Work done professionally and on time. would not consider using any other dealership More

by CAPERS109
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Yes
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May 19, 2023

Robertsons GMC Truck, INC. responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

May 15, 2023

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Happy to say Great service as always and courteous people to deal with. Top notch! More

by JNORDQUIST14
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Recommend Dealer
Yes

Other Employees Tagged: Liz Sellinger

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May 17, 2023

Robertsons GMC Truck, INC. responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

May 12, 2023

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Outstanding, I already sent rating and excellent job by Jim Morrill a few weeks ago. Could not be better. Thank you More

by madmaresneck
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Recommend Dealer
Yes
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May 15, 2023

Robertsons GMC Truck, INC. responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

May 12, 2023

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Friendly service nice waiting area timely service well run shop department competent service workers in shop. More

by CDD59CLIFF
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Recommend Dealer
Yes

Other Employees Tagged: Liz Sellinger

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May 15, 2023

Robertsons GMC Truck, INC. responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

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