Jim O"Malley

Took my jeep on wednesday may 24th for bad struts. Before doing this verified with the warranty company it was covered. I was told yes. Danielle tells me sorry it’s not, her trusty computer said so, s Before doing this verified with the warranty company it was covered. I was told yes. Danielle tells me sorry it’s not, her trusty computer said so, so if i want it fixed i would need to pay. I refused. Took my jeep back and went home. I called the service department back on speaker with the warranty company on speaker on another phone. The warranty company could hear every word Danielle was saying. The warranty company again verified it was covered. Danielle said nothing i can do for you. The warranty company suggested i file a complaint with jeep and stated this is what they do. They pretend it’s not covered so the customer will pay and then the customer has to do all the leg work to get their money back! Really??? I took a day of work to get my jeep fixed and nothing was fixed! How dishonest can a dealership be?? The service manager said i’ll look into it and nothing, no call back. Not much to look into, it’s covered, so do your job and fix it! I will never go to this dealership again and happy to tell everyone who will listen how horrible and down right dishonest your dealership is. More

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Not only is Chrysler the worst car manufacturer but Scranton dodge is as well. This is our first Chrysler and never again. BOught brand new in 2019. The next day took it on vacation and have had not Scranton dodge is as well. This is our first Chrysler and never again. BOught brand new in 2019. The next day took it on vacation and have had nothing but problems ever since. -corroded/rusted hood (2 years in) - engine coolant leak and repair (1 year in) - replaced actuator (1 year in) - continued engine coolant league and repairs (4 appts. And still not corrected) - grey smoke pours out of the exhaust with the worse toxic smell ever (still not fixed) This company should be ashamed of themselves! My mechanic found the issues in 1 appt. But won’t fix it bc it’s all under warranty with Chrysler still but they are obviously incompetent. Never buying from Scranton dodge again and glad to spread the word. After 5 appts for the same issue!! By now they owe me money which is why I’m taking my complaints to Chrysler themselves. They told me to show prof of expenses paid for repairs that didn’t correct the issue and they will see about a refund. Yeah right! . More

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Can only say they are a typical car dealership Some was good, some was just OK. Nothing stellar at this dealership. Nothing for me to say I'll go back or I would recommend. Purchased a Jeep Wran Some was good, some was just OK. Nothing stellar at this dealership. Nothing for me to say I'll go back or I would recommend. Purchased a Jeep Wrangler in November of 2019. Had already done all the research and picked the Jeep I wanted and made an appointment online before arriving. The processes was typical. I did go on a Friday morning so it was pretty dead and very little in distractions. Both Josh and the Sales Manager were pleasant. Nothing really to report on them. Not too pushy and in the end I got what I needed in a new Jeep Wrangler while trading in a 2016 Jeep Renegade. The Jeep had some quality issues before even sitting in it. Some broken seat latches. Not really the dealerships fault. It was brand new, 12 miles on it. But this led to some other issues creeping up like a bad wheel alignment and an inspection sticker that was 4 months into it's life, and discovering the vehicle should have come with freedom panel storage bag, but that was nowhere to be found. So right off the bat I had to schedule another service and a good part of a Saturday wasted. FCA is delivering these expensive vehicles to dealerships and the dealerships are not checking them over. So just a poor representation of a brand with years of history and reputation. I was looking forward to buying my first all american car, and again, it just goes to show, we really cant deliver good merchandise with good service at a price point that blue collar america can afford. Had some interaction with Jeep Cares, but i didn't take them up on any assistance. I just wanted to buy a vehicle I would enjoy, trust, not feel completely violated by the dealer, and hopefully never have to interact with any of them until my next new vehicle. Unfortunately it didn't completely pan out that way, but still no where near as bad as some of the horror stories on the Jeep Forums. 3 months into it, my Wrangler is doing great, have added some light mods and am really enjoying it. Good luck to all on their search and with the dealership they end up buying from. More

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Buying a new car Very good experience. All the staff were very helpful and answered all of my questions. My salesman was very knowledgable and accommodating. I will de Very good experience. All the staff were very helpful and answered all of my questions. My salesman was very knowledgable and accommodating. I will definitely do business with them again. More

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Very nice dealership I’m just looking for low payment and low mileage and that’s what they had and there nice employees there and awsome service lol I’m just looking for low payment and low mileage and that’s what they had and there nice employees there and awsome service lol More

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Wonderful experience Jim was a wonderful salesman and explained everything about the car. Made it worthwhile to buy from him. Ray was also very helpful with financing Jim was a wonderful salesman and explained everything about the car. Made it worthwhile to buy from him. Ray was also very helpful with financing More

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Wonderful! Jim was wonderful to work with and got me into a great car for a great price! Overall my experience with Scranton dodge was excellent! Would recommend Jim was wonderful to work with and got me into a great car for a great price! Overall my experience with Scranton dodge was excellent! Would recommend them for anyone! More

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Simple and Easy This was the only dealership that had what I was looking for and had the product knowledge to speak knowledgeably about what I was looking for and the This was the only dealership that had what I was looking for and had the product knowledge to speak knowledgeably about what I was looking for and the financing options avalible. They also did an appraisal by text so I didnt have to drive my 2 trades over just to be looked at. More

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Great experience selling my car I found myself in a position with a car that I didn’t need, and that I was underwater on. Jim and his team treated me very fairly and gave me the bes I found myself in a position with a car that I didn’t need, and that I was underwater on. Jim and his team treated me very fairly and gave me the best price they could come up with, making it as painless as possible. They did this even though I was not ready to buy a car right now from them, which says a lot. I will absolutely be making them my first stop for my next car purchase! More

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Great work They made the deal happen for me as quick as they could. Worked to get her vehicle in my budget and I was in and out with my new Jeep! Thanks Guys! They made the deal happen for me as quick as they could. Worked to get her vehicle in my budget and I was in and out with my new Jeep! Thanks Guys! More

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