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Jim Rutter
31 Reviews
Jim has been with Mercedes Benz for over 21 years, the last 15 of which have been with Mercedes-Benz of Cincinnati. His reputation within the Mercedes-Benz community and annual master certification recognition that he receives from Mercedes-Benz should tell you everything you need to know about Jim.
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31 Reviews of Jim Rutter
March 24, 2016
Worst possible customer service The day after delivery I could not shut of the car using the gear switch. Same day, I couldn't start it with the switch. Dealer refused to have car re The day after delivery I could not shut of the car using the gear switch. Same day, I couldn't start it with the switch. Dealer refused to have car repaired at Benz dealer in Pittsburgh where I live. Really? They want me to drive to Cincinnati Really? Worst customer service ever. Stay away from this dealer. More
by DJD
February 23, 2016
First Class Operation; First Class Experience The from finding the right car online and all my questions being answered quickly to my appointment with Jim Rutter and the paperwork with Katie, this The from finding the right car online and all my questions being answered quickly to my appointment with Jim Rutter and the paperwork with Katie, this was a fantastic experience. All professionals and all First Class. I'm glad to be part of the the MB Cincy family. Eric Moore More
by Flyhalf
Other Employees Tagged: Katie Segrist , My initial contact was through the internet and I dont recall who I worked with but he was great.
February 17, 2016
it was a good experience It is a happy experience for me to get my car. Jim is a very good dealer I enjoy my car and I think I will get my paper work soon It is a happy experience for me to get my car. Jim is a very good dealer I enjoy my car and I think I will get my paper work soon More
by Chenling zhang
February 14, 2016
Great Experience It was a very quick and easy process from the First Lady that answered the phone all the way to the sales member. Overall a good experience. It was a very quick and easy process from the First Lady that answered the phone all the way to the sales member. Overall a good experience. More
by Nicolem
Other Employees Tagged: Katie Segrist
December 01, 2015
Exceeded My Expectation I’m not a frequent car buyer, it had been several years since I purchased a vehical. My experience at MB of Cincinnati was by far the best experience I’m not a frequent car buyer, it had been several years since I purchased a vehical. My experience at MB of Cincinnati was by far the best experience I have ever had. The entire team was non pressure, product knowledgeable, and had a great deal of respect for our time. They went out of their way to be pleasant, the overall experience exceeded my expectation. I would recommend Jim Rutter and the Team at MB of Cincinnati. More
by Edgewood Mark
November 03, 2015
Knowledgeable and professional purchasing assistance My E320 that I had purchased at this dealership 10 tears ago had been a great, trouble-free vehicle that had always been a joy to drive. After 125,00 My E320 that I had purchased at this dealership 10 tears ago had been a great, trouble-free vehicle that had always been a joy to drive. After 125,000 miles it was still purring along, but with winter approaching my wife really pushed me to switch to a 4Matic vehicle. I met with Jim Rutter to outline the specifics of what I was looking for and said I wanted to try the C300 model. He found exactly what I wanted and made the whole purchase process professional, effortless and enjoyable. Love my new car and the buying experience at Mercedes-Benz of Cincinnati. Thanks, Jim More
by jayf68
August 14, 2015
They Made It Easy! I live in Columbus but decided on to buy at Mercedes-Benz of Cincinnati. From the moment I called and spoke with Jim Rutter, it was a great experienc I live in Columbus but decided on to buy at Mercedes-Benz of Cincinnati. From the moment I called and spoke with Jim Rutter, it was a great experience. I am a Realtor, so I appreciate exceptional and professional customer service and that is just what I received!! I actually purchased the Mercedes that I had previously leased for two years....they made it easy! More
by Connie
July 25, 2015
Early Friday morning buy Jim Rutter sales guy was fantastic. He was honest, polite and answered all of my questions. The only negative was the management. Jack Hoffman barely Jim Rutter sales guy was fantastic. He was honest, polite and answered all of my questions. The only negative was the management. Jack Hoffman barely ackmloedged me and the sales manager spent most of his time pacing in front of the glass office. They sent me a generic email about my experience and I suggested that they should at least meet the customers who bought a car. Jack went on to say that he is too busy managing a sales staff of 12 but at 10a on Friday morning I was the only one in the dealership. no reply from the management?????? More
by Bengalsfan
Other Employees Tagged: Jack Hoffman
July 15, 2015
Car swap My experience at MB Cincy was very good....Jim Rutter did a very good job in delivering the car and getting the MBrace setup. Also did a nice job fo My experience at MB Cincy was very good....Jim Rutter did a very good job in delivering the car and getting the MBrace setup. Also did a nice job following through on getting the license plate depite difficulties with Ohio BMV. More
by billl bahl
June 22, 2015
Professional experience Jim Rutter was a pleasure to work with and communicated clearly with us every step of the way. He followed up on every question we presented and allow Jim Rutter was a pleasure to work with and communicated clearly with us every step of the way. He followed up on every question we presented and allowed us the breathing room to make a comfortable and excellent decision on our purchase. More
by Lloyd
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