Jim Rutter | Page 2

Start to finish When I stopped by the dealership I was 80% sold on purchasing a Yukon XL, however, Jim Rutter did an excellent job of explaining the features, benefit When I stopped by the dealership I was 80% sold on purchasing a Yukon XL, however, Jim Rutter did an excellent job of explaining the features, benefits and value proposition for the GL450. I was short on time, which Jim intuitively sensed. He did a great job of staying focused on my questions and needs. His knowledge of the vehicle and highly responsive efforts to follow up via e-mail or phone to respond to my questions were great. His low key sales approach and adaptive style to me (the customer) left a positive and confident impression that led to me coming back again for a test drive, etc. Since the purchase he has followed up a couple of times to make sure that I am pleased with the car and to answer any questions. A great experience from start to finish. Thank you! More

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Excellent Experience at Mercedes-Benz of Cincinnati! I am extremely pleased with my experience so far at Mercedes-Benz of Cincinnati. I worked with Jim Rutter over many months as I decided what I wanted I am extremely pleased with my experience so far at Mercedes-Benz of Cincinnati. I worked with Jim Rutter over many months as I decided what I wanted in a new car and he was exceptional! I never felt pressured or rushed. He was patient, accommodating and gave me good information that helped me make my decision. I always felt he was working with me to ensure I would get exactly what I wanted. The entire car buying process was a great experience! More

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Willing to go the extra mile What a great experience! Jim is extremely knowledgeable and committed to customer service. He took the time to help me customize all of the settings i What a great experience! Jim is extremely knowledgeable and committed to customer service. He took the time to help me customize all of the settings in my new car. I drove 4.5 hours to do business here, and I would do it again. I don't think it could have gone any smoother. Overall, I'm very impressed with Mercedes-Benz of Cincinnati! More

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Outstanding service at MB of Cincinnati When we walked into the dealership it was the first time in an MB showroom. We had n o appointment and were immediately greeted by Jim Rutter who saw When we walked into the dealership it was the first time in an MB showroom. We had n o appointment and were immediately greeted by Jim Rutter who saw that we were lost. The following selection and buying experience was excellent More

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A Very Pleasant Experience The purchase of my car from Mercedes-Benz of Cincinnati was the most pleasant I have ever experienced! Jim Rutter was so professional, kind, respect The purchase of my car from Mercedes-Benz of Cincinnati was the most pleasant I have ever experienced! Jim Rutter was so professional, kind, respectful and patient. There was no hassle, he just gave me a good price. I could not ask for a better experience. Highly recommend! More

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Buying Experience I spotted a vehicle on the Dealer's web site that I was interested in. I called Jennifer, with whom we dealt on a previous purchase, and she arranged I spotted a vehicle on the Dealer's web site that I was interested in. I called Jennifer, with whom we dealt on a previous purchase, and she arranged a date/time for us to meet with Jim and test drive the vehicle. Jim and Jennifer were both very helpful. Jim handled all the details well, including the financing. More

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First time Mercedes buyer... Love it!! Our experience was exceptional! When we first started our search process, the exact car I wanted was not found on the lot. Jim promised to keep an eye Our experience was exceptional! When we first started our search process, the exact car I wanted was not found on the lot. Jim promised to keep an eye out for any trade in's, and not more than a few days, he emailed to let me know there was a car I should come check out. It was exactly what I wanted! I couldn't have been more excited for such a speedy process. Jim was very knowledgable on every single feature of the vehicle, as well as helping us decide which financing option would be best for us. He was extremely helpful and friendly, without being overbearing or pushy. I couldn't have asked for a better experience purchasing my first vehicle through your dealership! Thank you so much for everything!! Lauren Meyer More

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Great Experience Jim Rutter was highly recommended to me and I now see why. Jim went out of his way to help me purchase my new car. He was patient as it took me four Jim Rutter was highly recommended to me and I now see why. Jim went out of his way to help me purchase my new car. He was patient as it took me four months to decide. He was extremely helpful in finding the right car, setting up the deal and assisting as he could in making the deal happen. I am extremely pleased by my entire experience and am very happy with the car. Thank you Jim and Mercedes Benz of Cincinnati. More

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Easy leasing experience We needed to replace a vehicle with an expiring lease. Shopping for cars is not an activity I particularly enjoy. Jim Rutter made the process easy a We needed to replace a vehicle with an expiring lease. Shopping for cars is not an activity I particularly enjoy. Jim Rutter made the process easy and painless. No other dealership we visited came close to the competitive lease price we were offered on the 2014 C300. We will definitely consider another vehicle from this dealership when the lease on this vehicle expires. More

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Job well done! Staff was a pleasure to work with. Couldn't have made it easier to buy a new car. Quality customer service! I wouldn't purchase a vehicle from an Staff was a pleasure to work with. Couldn't have made it easier to buy a new car. Quality customer service! I wouldn't purchase a vehicle from another dealer. Thank you. More

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