Jim Todd | Page 8

I had smooth and easy experience in buying a car. Jim Todd is very friendly and very knowledgeable person. He made the deal so quickly and promptly. The showroom is so beautiful. Jim Todd is very friendly and very knowledgeable person. He made the deal so quickly and promptly. The showroom is so beautiful. More

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Jim Todd delivered my car today. One of the quickest, smoothest and most pleasurable transactions I’ve experienced at a car dealership in decades. Thank you Jim One of the quickest, smoothest and most pleasurable transactions I’ve experienced at a car dealership in decades. Thank you Jim More

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Picked up a 2023 S580 Today from Jim Todd. Top notch service and was a pleasure to deal with it. Was in and out with no surprises! Thank you again for everything. Highly recommend this store a Top notch service and was a pleasure to deal with it. Was in and out with no surprises! Thank you again for everything. Highly recommend this store and Jim Todd! More

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Great, seamless experience! ! Great customer service from Jim Todd. Thank you for making it easy! ! Great customer service from Jim Todd. Thank you for making it easy! More

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This was our second time leasing with Jim and we have nothing but good things to say about him.. We went to see him undecided about which SUV we wanted to lease and he was extremely helpful and patient nothing but good things to say about him.. We went to see him undecided about which SUV we wanted to lease and he was extremely helpful and patient with us. He went out of his way to find the SUV we finally decided on that had every option we wanted. I would HIGHLY recommend him to anyone interested in a Mercedes. More

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I was very disappointed with Todd's approach. I had every intention of making a decision this past weekend. Mercedes was my final stop of the day under the premise that I would save the best fo I had every intention of making a decision this past weekend. Mercedes was my final stop of the day under the premise that I would save the best for last. Jim was not engaging and made it obvious that I was an inconvenience. My son and I test drove a S Class Sedan. Todd literally said nothing about features of the car, or asked any questions about my preferences or needs. During the test drive, Todd only spoke when it was necessary to give turning directions. This made the experience extremely awkward, and uncomfortable. At the end of the test drive, he didn't ask if we had any questions, would we like to come in, or even a thank you. I was appalled. I left with no other reasonable explanation than to conclude that perhaps we did not "present" like customers who fit the profile of a S Class customer. His loss! I called and complained to the sales manager, who by the way, could not have been nicer or more apologetic. Unfortunately, Todd lost a sale for Ray Catena, Edison, NJ. By the way, the young receptionist at the front desk was no prize either, but that could be lack of experience and poor training. Todd, on the other hand, no excuse! Well maybe there's no excuse, but an unfortunate explanation which is becoming more and more overt of late. What a royal jerk! Ken H. More

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Jim Todd was so patient with me in my new car purchase! I was nervous to buy my first Mercedes, but he provided reassurance and took note of all the features I wanted. I recommend Jim and this dealership t I was nervous to buy my first Mercedes, but he provided reassurance and took note of all the features I wanted. I recommend Jim and this dealership to anyone interested in a car! Have no fear - they are here to help!! More

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When it was time for a new car I used to get stressed… but not with Jim. He made the process painless and I love my new car! Highly recommend. If you need a new car just walk in and ask for Jim! but not with Jim. He made the process painless and I love my new car! Highly recommend. If you need a new car just walk in and ask for Jim! More

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Great guy easy to work with. Best car buying experience I have ever had. Thanks Jim! Best car buying experience I have ever had. Thanks Jim! More

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Best car buying experience ever. Jim Todd was extremely helpful throughout the whole car buying process. Jim asked questions and more importantly listened to help me find the best ca Jim Todd was extremely helpful throughout the whole car buying process. Jim asked questions and more importantly listened to help me find the best car for my needs. Would recommend to anyone and everyone! More

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