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Jim Totten
Jim Totten at Norm Reeves Honda Superstore North Richland Hills

Jim Totten

Sales Specialist

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

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4.8
22 Reviews

Have been at this dealership a couple of decades. Have seen the changes in our business all different kind of ways. No matter whats happening with our world. We will need transportation ! Let's find the best one for you! call me. Thx, Jim

Dealership Experience

20 yrs, 4 mos

Industry Experience

41 yrs, 1 mo

Specialties & Trainings

New and Preowned Sales

4.8

22 Reviews

Write a Review

22 Reviews of Jim Totten

July 14, 2025

Dealership Rating
Employee Rating

Very clean environment. Friendly sales team & technicians. I like how they don’t hound you into buying a vehicle. I do wish they would automatically vacuum my vehicle whenev More

by livingwell21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mario Vasquez

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Jul 14, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for the feedback! We’re glad our team gave you space to browse, and we hear you on the vacuum and snack stations. We hope to make your next visit with us even better!

July 11, 2025

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Employee Rating

2nd vehicle purchase from this dealership. Jim and his team are great to work with and treat you right! More

by bhattarun
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jul 14, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hey, thank you for coming back for round two! Jim Totten and the team are honored by your trust and can’t wait to help with vehicle number three someday.

June 06, 2025

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Employee Rating

Norm Reeves Honda Dealership did an overall good job in demonstrating the CRV and selling to me. More

by blmcdo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Lee

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Jun 09, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for sharing your experience with us! Jim and Mike are delighted you enjoyed the CR-V walk-through and found the process smooth. If you have any other questions, please contact us.

May 16, 2025

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Jim Totten and Anthony Hall were fantastic to work with. They made the experience very easy. More

by michael.whitacre
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Hall

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May 19, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Thank you, Michael! Jim and Anthony will be proud to hear that they made everything feel effortless. We’ll keep that smooth experience rolling for every customer!

April 18, 2025

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Overall it was a great experience. I was able to get the vehicle I wanted at a fair price. More

by william.ely
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Melissa Aguirre , (Andy) Emad Abugoush

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Apr 21, 2025

Norm Reeves Honda Superstore North Richland Hills responded

It’s great to hear we could make your visit a positive one. Your kind words mean a lot, William.

April 14, 2025

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Employee Rating

Very easy check in for my appointment, and the service advisor kept me updated throughout. I also love that they will call you an Uber if it's going to be a while. More

by jlmuhr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Billeaud

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Apr 14, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for the great review! We’re so glad that check-in was a breeze and that our service advisor kept you updated throughout your visit. It’s little touches like the Uber ride that show we care, and we look forward to providing you with another smooth and enjoyable experience next time.

April 11, 2025

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Employee Rating

Service center was great, I appreciate their help and efficiency with the needs on my car. More

by sayumm3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Yvette Garza, Angel Flores, Melissa Aguirre , Austin Hamilton - 5 stars, Zackary Frausto - 5 stars

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Apr 11, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your 5 stars! We appreciate you and hope you'll check out our service specials next time you need assistance.

April 11, 2025

Dealership Rating
Employee Rating

The dealership was great and I would return. I did deal with multiple individuals (almost excessive) and there was quite a range of ratings on the customer service amongst them. More

by sayumm3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Yvette Garza, Angel Flores, Melissa Aguirre , Austin Hamilton - 5 stars, Zackary Frausto -5 stars

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Apr 11, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We're glad you had an overall positive experience, and we hope to deliver another 5-star visit next time. Do you have any other feedback for our team? Please message us directly; we'd like to hear from you!

March 22, 2025

Dealership Rating
Employee Rating

Change in ownership is very evident. Too high of turnover since then. It is clear previous owners ‘Huggins’ was truly focused on customers. Current owners mainly focused on internet rati More

by Busterbear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Kellar , Hailey Owens, Dennis Williams

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Mar 25, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hello, thank you for sharing your honest thoughts. We're glad that your overall experience was a positive one and will take your feedback into consideration. Honest reviews like yours help us assess how we're doing and continually strive to be better every day.

November 29, 2024

Dealership Rating
Employee Rating

Easy to work with they went above and beyond to locate a deal that would best work for me. More

by saintshiva
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Erik Chipman

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Dec 03, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We're thrilled that you could get a satisfying deal for your new Honda! We're here to support you when you're making an investment in a car. Thanks for putting your trust in us, and we look forward to serving you in the future!

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