Jim Watts | Page 27

Good sales staff, and quality service department. We have bought 4 Kias at this location - very satisfied. We have bought 4 Kias at this location - very satisfied. More

by williameberts Verified Customer Verified Customer

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I have been 100% pleased with the service / support at South Hills KIA in the 18 months I’ve owned my Telli. South Hills KIA in the 18 months I’ve owned my Telli. More

by dougdillie Verified Customer Verified Customer

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Very courteous and kind to my handicapped wife. The service was as explained to me and the wait time was a little long for us but the service greeter checked on us making us feel valued. The service was as explained to me and the wait time was a little long for us but the service greeter checked on us making us feel valued. More

by mikeanddonna3 Verified Customer Verified Customer

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The entire process was quick and smooth. The team there is always so accommodating and helpful The team there is always so accommodating and helpful More

by rupp311 Verified Customer Verified Customer

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The service department is THE BEST! They are reason I would buy again from this dealership. They are reason I would buy again from this dealership. More

by deblegleitner Verified Customer Verified Customer

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All were very professional. And very thorough. AND very friendly. Would highly recommend KIA to friends! And very thorough. AND very friendly. Would highly recommend KIA to friends! More

by rmiles12 Verified Customer Verified Customer

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The service as always is great. I enjoy that I’m able to pick picked up and dropped off at my home. I enjoy the upfront pricing and the fact that when notified of something needin I enjoy that I’m able to pick picked up and dropped off at my home. I enjoy the upfront pricing and the fact that when notified of something needing dine I’m not pushed into getting it at Kia. More

by ronsmiley Verified Customer Verified Customer

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Communication is horrible. Left messages no call back most of the time. Never got a official explanation exactly what was wrong with my car. Found out myself it was a class ac Left messages no call back most of the time. Never got a official explanation exactly what was wrong with my car. Found out myself it was a class action lawsuit with KIA cars is the reason why my engine was replaced for free per KIA corporate staff. Car in the shop for 2 months. Never got a loaner. Was promised a loaner multiple times never happened, was given dates that my car was going to be finished always got pushed back. Emailed the manager to get some clarity of my situation never got a follow up response. Left a message requesting for a inspection to be done since my inspection lapsed while in their care. It wasn’t done. So I had to go to another shop to get things up to date with for inspection and to pass inspection after I already went without a car for 2 months. It was in their care that could of been done. No empathy for my situation. Only time I got a call from them was to tell me I needed a new engine and my warranty authorization was denied. Never a follow up on good news. What’s going on. I always had to call them to see what’s the status of my vehicle. My situation was already frustrating and they literally made it worse. I had to physically go up there to talk to the manager for him to just give me a runaround reason why it’s taking forever for my car to get fixed. I understand things can be out of their control but the communication was horrible. Before my engine went out I was trying to call and make a appointment regarding my dash lights coming on. Couldn’t get a appointment or a call back. Then it took me 2 weeks to even book a appointment when my engine did go out because the appointment answering service kept misunderstanding me and thinking I wanted recalls done. Was supposed to call me back with appointment availability never got a call back. And when I called they said we will call when there’s availability. So I eventually made a appointment online to get me in. Now my car is running very smooth. And I feel like they did a good job in fixing the issue. When I picked my car up. I got zero explanation what was done. If any new parts have a warranty. No nothing. Just here’s your keys and bye. More

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The service was very polite and quick, with very good communication and transparency. Waiting was also comfortable. communication and transparency. Waiting was also comfortable. More

by eyalkn Verified Customer Verified Customer

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I needed a brake light for my '12 Forte. They got me in and out quickly. Jim Watts is among the best. He has a great team. They got me in and out quickly. Jim Watts is among the best. He has a great team. More

by razalnek Verified Customer Verified Customer

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