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Jim Watts
710 Reviews
710 Reviews
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710 Reviews of Jim Watts
November 22, 2023
I recently purchased my car with a platinum warranty. Two months later my car wouldn’t start correctly. I called to bring it in and told they were booked until the following month. I asked to speak to a Two months later my car wouldn’t start correctly. I called to bring it in and told they were booked until the following month. I asked to speak to a manager. He then told me I could bring it in, but he probably wouldn’t be able to look at it for days. I asked about getting a rental that was promised when I was sold the warranty. I was told my premium membership included a rental car. The manager told me that a rental couldn’t be issued until he looked at my car and it has to be a warranty issue. So now I’m stuck without a car and no one can tell me when they can look at my car. Upon calling the warranty company, I found out that the rental wasn’t completely covered, it was still $40/day. I attempted to leave a voicemail with administration twice and no one returned my calls. On day 7 of having my car, I finally received a call. They told me that my car battery was low, not dead so it wouldn’t be covered under warranty. So my car was the dealership for 7 days and if I wanted it fixed I had to pay $355 for a new battery. How is this okay? I purchased my car at the end of September and the battery goes 2 months later. I did buy out my lease but the car just reached 30K miles. I was sold a warranty assuring me that I should because they will give me a rental car. That was complete wrong information. This was a terrible experience. More
by Jamie Jackson
Verified Customer
November 16, 2023
Went in for three problems, only had one solved. The oil service was done, waiting on part even though told them I was coming in for recall and I’m still dealing with my car dash messing up. I gue The oil service was done, waiting on part even though told them I was coming in for recall and I’m still dealing with my car dash messing up. I guess most of this is KIA Corp faults but considering the vehicle was purchased end of June and I have had the car in three times, have multiple videos and pictures of problem, KIA won’t fix it because dealership cannot replicate it at the time it’s there. More
by cris
November 15, 2023
Everyone was so nice and helpful! They were very detailed on the next steps of service and what to expect after dropping my car off for a recall. They also offered a shuttle service t They were very detailed on the next steps of service and what to expect after dropping my car off for a recall. They also offered a shuttle service to and from my residence. This team is very professional but also approachable. All in all it’s evident this dealership cares about their customers! Thank you!! More
by mmm3cs
November 07, 2023
This is only my second time getting service on my vehicle… so far things have been great… Kayla is always very helpful and courteous to my needs…a very good service adviser ! vehicle… so far things have been great… Kayla is always very helpful and courteous to my needs…a very good service adviser ! More
by MGRIMES41
Other Employees Tagged: Ed Daerr
November 06, 2023
Flexible drop off hours, great communication with the customers and good service. I was so happy that my car was washed before I came to pick it up. Kayla was my service advisor and she was a super star. customers and good service. I was so happy that my car was washed before I came to pick it up. Kayla was my service advisor and she was a super star. Thumbs up! More
by Aziz Algain
Other Employees Tagged: Kayla
November 04, 2023
Jim is so friendly and always seems genuinely glad to see us - like an old friend. Thank you Jim! Excellent service - so fast and my car gets a much-needed car wash too. us - like an old friend. Thank you Jim! Excellent service - so fast and my car gets a much-needed car wash too. More
by susanambrosini
October 20, 2023
South Hills Kia Service Dept with Jim the Service Manager and Kayla my Advisor are fabulous and Excellent in every way. They are always so helpful and friendly and knowledgeable. I'm 70 years old and South and Kayla my Advisor are fabulous and Excellent in every way. They are always so helpful and friendly and knowledgeable. I'm 70 years old and South Hills Kia is the Best Service Dept and Dealership I've ever worked with. I really thank them for all their service and help. More
by bwokeefe.sr
Other Employees Tagged: Jim Watts, Kayla
October 19, 2023
Love the services here. Check in was fast. Completed inspection, emissions, new tires, oil and oil filter change and an alignment in under 1.5 hours. Very courteous and f Check in was fast. Completed inspection, emissions, new tires, oil and oil filter change and an alignment in under 1.5 hours. Very courteous and friendly. Been going to this service site for over 8 years. More
by MARYANDGREG
Other Employees Tagged: Ed Daerr, Joe Nelson
