When you say there’s no reason to make an appointment for
oil change, you guys should have an express lane for that only
oil change, you guys should have an express lane for that only
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by mancaverick48
Verified Customer
Verified Customer
Service Price Transparency
Sep 25, 2026 -
South Hills Kia responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.
I have had my car for a year and have brought my car in
twice and each time I have asked to have my car washed as courtesy. Both times they didn't wash my car, when I picked my car up last week I asked the
twice and each time I have asked to have my car washed as courtesy. Both times they didn't wash my car, when I picked my car up last week I asked the young man if they washed it and he said yes......they didn't wash not! Not good customer service and disappointing
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by kjtst20
Verified Customer
Verified Customer
Service Price Transparency
Sep 22, 2026 -
South Hills Kia responded
Thank you for your feedback. We're sorry to hear that your vehicle was not washed as requested and that the communication regarding the service did not meet your expectations. We appreciate you bringing this to our attention and will review this with our team to help improve the customer experience moving forward.
I made the appointment for the service center online, and
there were no appointments for over two weeks out. I originally said that I had a ride fron the dealership, but circumstances changed. I tried callin
there were no appointments for over two weeks out. I originally said that I had a ride fron the dealership, but circumstances changed. I tried calling the dealership, but got stuck with the AI bot with no humans available to help me. The dealership had no clear signage to the service center. I wasn’t greeted within the first ten minutes of waiting. When I got to the front, they struggled to find the appointment I made two weeks prior. It took the shop over 90 minutes to get me an estimate, when other shops do it in less than 20. And, no one in the shop offered me a ride to get to work on time while my car was in the shop. I ended up getting a Lyft. I’m not sure if the problem was fixed since there is slight hesitation in the engine, but I am reluctant to bring it back. It was a less than ideal experience that made me feel unappreciated.
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by SorentoSiren
Verified Customer
Verified Customer
Service Price Transparency
Sep 25, 2026 -
South Hills Kia responded
We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Staff is always professional and takes care of all issues
within a reasonable time frame.
within a reasonable time frame.
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by kyra.l.murphy50
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Kayla, Kyle
Sep 15, 2026 -
South Hills Kia responded
We’re glad the service on your Kia Sorento was both prompt and professional. Your praise and five-star rating mean a lot to our service department.
I think South Hills Kia is the best when it comes to
customer service. Nice service and staff are polite
customer service. Nice service and staff are polite
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by carl29
Verified Customer
Verified Customer
Service Price Transparency
Sep 14, 2026 -
South Hills Kia responded
Knowing you consider our customer service the best means a lot to our team. We’re happy the service on your Kia Sportage Plug-In Hybrid felt both efficient and welcoming.
I think South Hills Kia is the best when it comes to
customer service. they always seem to do what ever is needed to keep you happy.
customer service. they always seem to do what ever is needed to keep you happy.
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by SHOENEE7
Verified Customer
Verified Customer
Service Price Transparency
Sep 05, 2026 -
South Hills Kia responded
Knowing that our service on your Sportage Hybrid consistently meets your needs means a lot to us. Hearing that you consider us the best for customer service and that we do whatever it takes to keep you happy makes us proud.
Overall happy with the service I received.
The issue with my vehicle was addressed and fixed.
The issue with my vehicle was addressed and fixed.
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by mkausky7
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ian.
Sep 04, 2026 -
South Hills Kia responded
We’re glad the service on your Kia Seltos resolved the issue. Knowing you’re happy with the repair means a lot to our service department.
Nice service and staff are polite 🙂.
Done work in time and give ride to work and back to service center
Done work in time and give ride to work and back to service center
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by Vadar.amit
Verified Customer
Verified Customer
Sep 03, 2026 -
South Hills Kia responded
Knowing the timely repairs and shuttle service made your day smoother is gratifying. Jim and our service department appreciate your kind words about our polite staff and prompt work on your Kia Sportage Hybrid.
Had an appointment for inspection on 2026 Sportage for
9:30. Waited 3 hours for the car because walk-ins were taken ahead of us. Need to honor appointments.
9:30. Waited 3 hours for the car because walk-ins were taken ahead of us. Need to honor appointments.
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by mitchtim4
Verified Customer
Verified Customer
Service Price Transparency
Sep 22, 2026 -
South Hills Kia responded
Thank you for sharing your feedback. We're sorry to hear about the extended wait and understand how frustrating it is when an appointment isn't honored as expected. We appreciate your input and will review our scheduling processes to help provide a more timely and efficient service experience.
Kayla & Jim were very professional and courteous with my
appointment to get my car back on the road. They kept me apprised of all the situational issues with my vehicle. The diagnosed the problem and fixed
appointment to get my car back on the road. They kept me apprised of all the situational issues with my vehicle. The diagnosed the problem and fixed it and also did a great job with my car's inspection. I would recommend your dealership to all my friends and family.
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by FAWOZNIAK
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Kayla Belajac
Sep 02, 2026 -
South Hills Kia responded
Your praise of our attentive updates and thorough inspection means a lot to our service team. Jim and our service team are pleased we could get your Optima back on the road. We’re grateful you’d recommend our dealership to your friends and family.
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