Jim Windrow | Page 16

David showed Excellent salesmanship, and was very courteous and extremely efficient in his knowledge of the vehicle and with all of the options in stock. with the dealership. courteous and extremely efficient in his knowledge of the vehicle and with all of the options in stock. with the dealership. More

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A great purchase experience We chose McKenzie for this purchase because of our great experience leasing a new Regal about 3 years ago. What drew us to them then was true again th We chose McKenzie for this purchase because of our great experience leasing a new Regal about 3 years ago. What drew us to them then was true again this time: (1) They had vehicle we wanted with the right equipment in stock and (2) the very coordinated performance between the salesperson and the sales manager/F&I manager. We knew the lease payment we wanted to make and they worked to help us get there. What sets this store apart is the very open discussion about price. In some other stores, we would meet with the sales person and he/she would leave us to go see the sales manager, then much time later would come back with a proposal, then we would ask a question and off they disappeared again. None of that here: The salesperson focused on showing us the products, the sales manager worked directly with us on price/incentives/lease options. This is the way car buying should be! More

by Bob Higgins Verified Customer Verified Customer

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service It's always quick and professional! I've always have taken my vehicles to McKenzie for service and my family also. Thank You Roberta Stuart! It's always quick and professional! I've always have taken my vehicles to McKenzie for service and my family also. Thank You Roberta Stuart! More

by WILL4713 Verified Customer Verified Customer

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Love Love McKenzie Motors! Always go above and beyond! They strive very hard to get you the car for the best deal. With great customer service as well!! Love all the employees. Always go above and beyond! They strive very hard to get you the car for the best deal. With great customer service as well!! Love all the employees. Will not shop anywhere else for a car again!! More

by WLSLOAN2980 Verified Customer Verified Customer

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Really enjoyed working with the team at this dealership. Everyone there is nice and listened to my needs and answered all my questions. Will be back! Everyone there is nice and listened to my needs and answered all my questions. Will be back! More

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The man in charge of dealing with the customer has no people skills. He announced that the problem was a major one and they would have to keep the vehicle for a while only to call 2 hours latter and info people skills. He announced that the problem was a major one and they would have to keep the vehicle for a while only to call 2 hours latter and inform me that it was a “bent wire”. Lots of stress over nothing. More

by LAG4FSU Verified Customer Verified Customer

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Mark Wallace and the other folks at McKenzie Motors were great. They gave us a fair deal on a new truck and trade in. Definitely recommend starting you search with them. great. They gave us a fair deal on a new truck and trade in. Definitely recommend starting you search with them. More

by ERIC DEPRIEST Verified Customer Verified Customer

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The internet sales representative T.J. was outstanding! He was very knowledgeable of the Mazda and all of it's features. Had a good test drive where he demonstrated different features of the car. He and He was very knowledgeable of the Mazda and all of it's features. Had a good test drive where he demonstrated different features of the car. He and Jim made the purchase easy. More

by RPLOTT54 Verified Customer Verified Customer

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McKenzie Staff Was Professional to Work With In summary Chief Tillman was great to work with and made the difference in helping us make a decision we have been considering for quite some time. TJ In summary Chief Tillman was great to work with and made the difference in helping us make a decision we have been considering for quite some time. TJ was also very helpful and together he and David demonstrated teamwork to support their customers. Thanks to you all and we look for to working with your service team to maintain our new vehicle. More

by ZMANLA Verified Customer Verified Customer

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Outstanding, "PERSONALIZED" Car Buying Experience Mark Ciano was ABSOLUTELY attentive, accommodating and open minded with my car buying experience (and that is NOT easy SINCE I am a "Type A Personalit Mark Ciano was ABSOLUTELY attentive, accommodating and open minded with my car buying experience (and that is NOT easy SINCE I am a "Type A Personality !"). He answered ALL of my questions, even tho at times he had to go SEEK OUT the answers. He took care of my EVERY need, "whim," and work FOR me ! Even when I returned with MORE questions and requests, Mark did what he could (he had SEVERAL "customers" at once)... but then Jim (Windrow) stepped in to help out as Mark was so busy. Jim was ALSO most accommodating. Even with "completed" (?) paperwork, Jim went back and REACCOMPLISHED paperwork to help me achieve my personal goals. This is my THIRD Buick from McKenzie... I can EASILY find a "dealer" closer to me (Crestview/Fort Walton Beach), but Mckenzie ALWAYS goes out of their way to help me/my family. That is one reason I buy there... and CONTINUE to have my vehicles serviced there. Lisa has assembled an AMAZING staff and obviously "manages/leads" in such a fashion that the employees respond well... always above & beyond. My TOTAL admiration/respect to McKenzie... starting with Lisa and down through her ranks... in sales AND service. I have NEVER felt "bamboozled," mislead, taken advantage of at McKenzie (as I hate to admit I HAVE many other places). Sincerely, The Miller Family More

by UWFMILLER Verified Customer Verified Customer

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