Jimmy Htun | Page 2

Mr. Eric Chung solved my car problems cause he is patient & professional & listen to concerns. & professional & listen to concerns. More

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We bought a used Nissan Titan (2017) at Longo Toyota, on June 2019. Our Sales associate was Jimmy Htun he was great!!!. When we decided to purchase the vehicle, we were taken to the finance manager Jules Le June 2019. Our Sales associate was Jimmy Htun he was great!!!. When we decided to purchase the vehicle, we were taken to the finance manager Jules Lee (JJ). He proceeded to close out the deal and offered 5 years extended warranty. When he presented the sale of the warranty, he claimed it would be from the date of purchase (June 2019). Fast forward 3 years and when we took the truck in for service, we are told that our warranty is now expired. The warranty was pushed back to 2017 to the previous owner purchased. That is FRAUD!!!! How are we supposed to pay for years that we did not own the vehicle? Spoke to Jimmy and Jules and was asked to fill out a form that would refund the warranty. I was told to wait 6 weeks. It’s been 8 weeks, and NO REFUND! Called Francis Martinez and she stated that nothing has been done to speak to Jules. I received a call from Jules and his customer service was horrible. He refused to let me speak. He kept speaking over me in a belittle attitude, almost to the point of yelling. It was not until I told him that I would hang up if he did not listen to my concerns, that he finally let me speak. Just so he could say that he did his job and that was that. This is a true nightmare!!! Super nice when they need to steal from you and so disrespectful when they need to help you. Needless to say, they lost a good customer, and I will never buy from them again. I’m sure, I’m not the only one they have done this too. Class Action Lawsuit for Sure!!! More

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Best place to go but your car that's why there the number 1!! Great customer service 1!! Great customer service More

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The timing of getting my new car was perfect! The process went smooth and lizette was wonderful in answering all my question and my families. Couldn’t thank you enough for making my first purchase memorable. went smooth and lizette was wonderful in answering all my question and my families. Couldn’t thank you enough for making my first purchase memorable. More

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Jimmy helped us over the last few days looking for a car that my needs and we finally got the car that I wanted. He looked at my budget and found exactly everything I needed to come with it. He was super he that my needs and we finally got the car that I wanted. He looked at my budget and found exactly everything I needed to come with it. He was super helpful and knowledgeable about everything and walked me through every step of my way to my car. Thank you Jimmy! More

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If you need reliable transportation, do not buy the Mirai. It is always difficult and often impossible to get fuel. If you find a station with fuel which is rare, you often wait for at 10 cars and by Mirai. It is always difficult and often impossible to get fuel. If you find a station with fuel which is rare, you often wait for at 10 cars and by the time you get to the pump there is some mechanical issue. I frequently have to visit many stations and when I find one, there are long lines leading to the pumps going off line. Toyota claims that if you live in California, you will have little problem finding fuel. Do not believe this! The Mirai is a wonderful car with a big time fuel problem. They keep selling these cars yet Toyota does nothing to support the fuel situation. When you call Roadside assistance their solution is to tow you to a station which is not a solution. Longo and is the best car dealership for service and sales; however, buying the MIRAI is a mistake that I regret. Jimmy is very helpful and supports his customers but there is little he can do to solve this fuel situation More

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Jimmy was so attentive and patient. This was my first car purchase and I appreciated his transparency and honesty about all the pros and cons of my purchase. 10/10 service! purchase and I appreciated his transparency and honesty about all the pros and cons of my purchase. 10/10 service! More

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Jimmy has taken care of me and countless family members whenever we are interested in purchasing a car. Thank you for always helping me out and making sure I am always satisfied. whenever we are interested in purchasing a car. Thank you for always helping me out and making sure I am always satisfied. More

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He was very helpful and made this buying process easy ! Was a great experience ! Will contact him again for any future purchases ! Was a great experience ! Will contact him again for any future purchases ! More

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I bought my last car from Longo Toyota as a 2-year old certified used car. It served me very well for 15 years. When I was looking to buy my next car I looked around locally, as I had since moved up to th certified used car. It served me very well for 15 years. When I was looking to buy my next car I looked around locally, as I had since moved up to the SF Bay Area. I had a very distasteful experience with a Bay area Toyota dealership and wanted to buy from a place that really holds to their word and is trustworthy. So I returned to Longo Toyota. Jimmy went above and beyond is working with me to buy a car long-distance. From being incredibly responsive via calls and texts to overnighting me the paperwork, sending me photos of my car, and getting it delivered, I was so impressed and heartened by the service I received at Longo Toyota. You have a lifelong customer in me and when I'm ready to buy my next car in 15-20 years I'll be returning to Longo Toyota. Thank you, Jimmy! More

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