Alex Leyva

I trusted Longo Toyota with my 2013 Sequoia, but their service department has repeatedly demonstrated mechanical incompetence and a willingness to falsify digital records to hide their mistakes. The issue service department has repeatedly demonstrated mechanical incompetence and a willingness to falsify digital records to hide their mistakes. The issues began on May 10, 2025, when they performed an engine cleaning that amounted to a botched pressure wash of the engine bay. ​Things escalated severely during a subsequent routine maintenance visit. Their own certified master technician failed my coolant check and officially recommended a water pump replacement. Service Advisor Anthony Torres explicitly told me to ignore his own technician's warning, blamed the visible fluid on "spillage" from a previous September 19 coolant service, and sent me out the door. Exactly 48 hours later, the vehicle severely overheated in downtown Los Angeles, leaving me stranded. I was forced to buy the exact OEM water pump directly from Longo’s parts counter so an independent shop could fix their mistake immediately. ​When I demanded accountability, Longo management went into their database and scrubbed the previous $282.67 September 19 coolant service entirely from my Carfax report to hide the timeline of their negligence. Falsifying a vehicle's digital service history to dodge a repair bill is a deceptive business practice. ​To make matters worse, I recently discovered they are utilizing automated "menu pricing" to systemically overcharge consumers. On November 18, 2025, they billed me $280.00 for a minor transmission fluid drain-and-fill. Dealer paperwork from another Toyota franchise confirms this minor service only requires 4.2 quarts of fluid, meaning Longo is drastically overcharging for a basic gravity drain. Avoid this service department at all costs; they will damage your vehicle, overcharge you for parts, and digitally delete the evidence. More

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Excellent service I was informed at all times about the status of my truck thanks status of my truck thanks More

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Service was very good. Work completed as outlined. Certain aspects were above and beyond. Customer interaction however should be more up front and personal and not every Work completed as outlined. Certain aspects were above and beyond. Customer interaction however should be more up front and personal and not everything done by texting. This is Longo's issue, not Alex's and not a reflection of his service quality. He did make personal contact when the car was ready. More

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I came in for a transmission fluid change. Met with Alex Leyva. After dealing with him for the 1st min, already had a bad vibe about him. He is the worst service advisor. Long story short, wen Met with Alex Leyva. After dealing with him for the 1st min, already had a bad vibe about him. He is the worst service advisor. Long story short, went directly to the service Mgr. Mr. M. Menendez. Give this man a raise and a bonus. He truly deserves it. Very professional and took care of business like it's supposed to be. 6 ⭐⭐⭐⭐⭐⭐ stars for Mr. Menendez. More

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Longo Toyota is amazing. Alex Leyva was helpful and accommodating in helping me get my Camry serviced this past week. He made sure I got what needed to be done and helped me Alex Leyva was helpful and accommodating in helping me get my Camry serviced this past week. He made sure I got what needed to be done and helped me get a rental car that day. I’ve been going to Longo Toyota to get my car serviced for years. I’ve met a few staff and they’ve always been superb and never disappoint. More

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Made my appointment and was greeted with great customer service and the wait time was fantastic, which I was surprised bc usually my wait is lo ger than 3 hours. I received great news that my car is good service and the wait time was fantastic, which I was surprised bc usually my wait is lo ger than 3 hours. I received great news that my car is good to go and no issues.. Thank you Alex and team!!! More

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Excellent service, very attentive, caring, kept me updated throughout the service will be returning for me cars needs in the future with Alex! updated throughout the service will be returning for me cars needs in the future with Alex! More

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Longo continues to be the very best dealership we have known since moving to California. known since moving to California. More

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Excellent customer service. I would tell my family and friends.. I will go back again when I need service. I would tell my family and friends.. I will go back again when I need service. More

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Every time I come for car service I don't mind waiting because of how much space there is around. If I get bored inside I go outside and take some sun and if I get tired of outside and my phone is dying I because of how much space there is around. If I get bored inside I go outside and take some sun and if I get tired of outside and my phone is dying I can always go inside and charge my phone next to some comfy chairs. The best part of coming in the mornings with them is You always get your complimentary tall hot coffee orrrrr just enjoy a Starbucks inside the dealership services are always fast and people are always kind More

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