Jimmy Jones

We were greeted promptly! Carlos Candia helped us from the first step of our arrival to the completion of service. He was professional, helpful, friendly and kept us abreast o Carlos Candia helped us from the first step of our arrival to the completion of service. He was professional, helpful, friendly and kept us abreast of every stage of service. We had a few services to get done and our wait wasn't too long. Nice experience! More

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My service advisor Walker did a great job facilitating a smooth and courteous service experience. I had several items to be taken care of and they all got squared away within four hours, was very impressed smooth and courteous service experience. I had several items to be taken care of and they all got squared away within four hours, was very impressed by my experience with Walker and the rest of the team at Koons Tysons Chevrolet - intend on returning! More

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I was very satisfied with the service and the quality of service provided with my vehicle service provided with my vehicle More

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I trust this dealership. I always have a good experience with the work they. Jimmy the service consultant I always ask for is excellent. I always have a good experience with the work they. Jimmy the service consultant I always ask for is excellent. More

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Fine service and prompt service especially Jonathan Gomez and Jimmy Jones always give 100 percent fine service and Jimmy Jones always give 100 percent fine service More

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When we must go to dealer for our 2 automobiles It has always been a pleasant experience since 1977!! Thankyou Mrs Donald Black always been a pleasant experience since 1977!! Thankyou Mrs Donald Black More

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solid and reliable advice and service I have trusted and depended on for years for my truck depended on for years for my truck More

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I would've never thought that a dealership within Tyson Corner had terrible service. I purchased a brand-new 2024 GMC Denali Ultimate, that began having issues within 1200 miles. My wife and I noticed a bu Corner had terrible service. I purchased a brand-new 2024 GMC Denali Ultimate, that began having issues within 1200 miles. My wife and I noticed a burning smell within the engine compartment. At that time, I looked underneath the vehicle and noticed oil dripping from the oil pan. We also noticed that the heated seats feature wasn't working as it should. Lastly, the stereo will automatically sync to my phone and begin to play in the middle of the night. I took the truck to the service department for repairs, and nothing was resolved after ten days. The service writer lacked compassion and tried to ignore my complaints. Not to mention, I had a scratch on my tailgate, oil and grease stains on my leather seats, arm rest and steering wheel. There is so many issues with the sales and service team members here. At this current time, my complaint has reached their specialist who conducts an internal investigation. But, I haven't heard anything as of yet. Oh, I still have every issues with the truck as mentioned previously. Nothing was fixed! More

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I find the service writer informative and easy to work with. Scheduling is convenient and quick. with. Scheduling is convenient and quick. More

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Tried to have work done on my Truck at this location, but the body shop and service center are not honest, their employees don't follow up, or follow through, everything they tell you will be a lie. They was the body shop and service center are not honest, their employees don't follow up, or follow through, everything they tell you will be a lie. They wasted enough of my time, that I have to warn others. Have questions? Need service? Skip Koons Chevy of Tysons. I Called Koons Ford of Falls Church, who advised they would just take the Truck to LineX for me, one call. Never had any experience with any Koons dealer like I had at Tysons. Respect your customers, and take their money, when they try and buy services...... More

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