Jimmy was great although their reports on the work they
was not complete which he had to print for me at my request. He state that Mercedes dose not print out reports anymore. Which I find deficient on th
was not complete which he had to print for me at my request. He state that Mercedes dose not print out reports anymore. Which I find deficient on their part. When one pay $1400 plus and does not get a detailed report on the work they performed and the condition of the inspected products we feel cheated. Be clear and upfront what you inspected and the condition of each inspection and what you paid for, tires, battery etc, etc,. As far their service and attentive it was great. On top of that their tap check out card reader did not work and the girl stated it has been that way for over year. I suggest that they address that as soon as possible. Many card readers are suspect.
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by karen_strawbridge
Service Price Transparency
Mar 22, 2024 -
Mercedes-Benz of Boston responded
Karen, thank you for your feedback. We're glad to know that Jimmy provided great service at Mercedes-Benz of Boston. Your comments about the reports and card reader are noted - we always aim to improve our services based on customer input.
Jimmy demonstrates exceptional communication skills and
dedication to his customers making him highly effective in his profession.
dedication to his customers making him highly effective in his profession.
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by jwilson2706
Service Price Transparency
Mar 12, 2024 -
Mercedes-Benz of Boston responded
Hi J Wilson! We're so glad to know that Jimmy's dedication and communication skills made a positive impact on your experience at Mercedes-Benz of Boston. Thanks for the review!
Mar 12, 2024 -
jwilson2706 responded
Jimmy Rocks !!
Jimmy in the service department is awesome.
He always has smile on his face and is so helpful. The service department in general is fantastic !
He always has smile on his face and is so helpful. The service department in general is fantastic !
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by Gcmd
Service Price Transparency
Feb 28, 2024 -
Mercedes-Benz of Boston responded
We're glad to know that Jimmy and our service department at Mercedes-Benz of Boston have been able to provide you with such a positive experience. We look forward to serving you again! Safe travels!
It is above and beyond and very great service.
Everyone is very friendly and nice.
Everyone is very friendly and nice.
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by victor.richardson4
Service Price Transparency
Feb 27, 2024 -
Mercedes-Benz of Boston responded
Victor, we appreciate your positive feedback and hope to serve you again in the future. Safe travels!- The Mercedes-Benz of Boston Team
I'm well pleased as d satisfied with the staffs
especially Jimmy he's a great guy
especially Jimmy he's a great guy
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by Daniel
Service Price Transparency
Feb 22, 2024 -
Mercedes-Benz of Boston responded
All of us at Mercedes-Benz of Boston are happy to see this wonderful feedback! Thank you, Daniel!
I ve been serviced my cars over 20 years at Mercedes Benz
in Somerville
Nothing to complain about. I have my adviser Jimmy very professional , takes time to explain every detail about my vehicle services.
in Somerville
Nothing to complain about. I have my adviser Jimmy very professional , takes time to explain every detail about my vehicle services. Very polite guy. He’s one of the best at Mercedes Benz.
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by Bjpmsg2000
Service Price Transparency
Feb 21, 2024 -
Mercedes-Benz of Boston responded
Thank you for trusting Jimmy & the Mercedes-Benz of Boston team with the care of your vehicles! We're truly grateful for all of your support over the past 20 years and look forward to serving you for many more!
Albert Berisha.
manager of the service department is consistently awesome and accommodating. He sent an excellent service representative, Kenny to pick up and re-de
manager of the service department is consistently awesome and accommodating. He sent an excellent service representative, Kenny to pick up and re-deliver my car.
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by fables.bracket_01
Service Price Transparency
Feb 12, 2024 -
Mercedes-Benz of Boston responded
We're so glad to know that Albert and Kenny provided you with excellent service at Mercedes-Benz of Boston. We appreciate your kind words, and we'll be sure to pass them along!
I recently had an excellent experience with both Jimmy
and Patrick Titshaw the manager. I had previously written a pretty negative review and for the record have complete turned around. They couldn’t have
and Patrick Titshaw the manager. I had previously written a pretty negative review and for the record have complete turned around. They couldn’t have been more helpful and service oriented. They turned around my problem with alacrity and professionalism. I would give these guys 6 stars.
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by Michaelhoffman7777
Service Price Transparency
Feb 09, 2024 -
Mercedes-Benz of Boston responded
We're so glad to know that Jimmy and Patrick were able to turn your experience around at Mercedes-Benz of Boston. Our team is dedicated to providing top-notch service, and we appreciate the updated review! Enjoy your ride!
Feb 09, 2024 -
Michaelhoffman7777 responded
I should have also given a fantastic shoutout to Allison Cox and Sean the service manager at the Braintree collision center. They saw the problem, ordered the part and made my life much easier by having it replaced in Boston. Sometimes the collision center people don’t get the recognition they deserve and I should have included them in this review.
As always, and for many years, excellent service and
commitment to customer. Dealership is the best
commitment to customer. Dealership is the best
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by corvis_us
Service Price Transparency
Feb 06, 2024 -
Mercedes-Benz of Boston responded
Thank you for being a Mercedes-Benz of Boston customer! We're grateful for your continued support and look forward to seeing you next time!
Visited for routine maintenance.
Treated great by all and work was complete faster than expected. Always a good customer experience.
Treated great by all and work was complete faster than expected. Always a good customer experience.
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by Klroberts813
Service Price Transparency
Feb 05, 2024 -
Mercedes-Benz of Boston responded
We're glad to know that your routine maintenance visit at Mercedes-Benz of Boston was a positive one and faster than expected. We look forward to serving you again! Have a great ride!