Jimmy Noel | Page 2

Priest walks into this dealership. Almost gets manipulated into signing a bad deal on a car for a needy family that has fallen on hard times & needs a vehicle before Thanksgiving. Almost gets manipulated into signing a bad deal on a car for a needy family that has fallen on hard times & needs a vehicle before Thanksgiving. Sounds like a joke, but unfortunately, its true. Here's what happened. Wife wants a kitted Wagoneer so we go here banking on their sterling reputation. Sales guy & manager I'm working with seem cool & we agree on terms. Later, I'm at church & I strike up a convo with our pries. He tells me about this family that's fallen on hard times. The man of the house is looking to drive for Uber & needs a used SUV so he can qualify for Uber XL, maximize earnings. Priest says, "While you are out there can you look for a suitable used car?" I said sure Padre, I just happen to know the place. Later we go to dealership so my wife can sign the paperwork while we look for a used car. Sales guys seems to love the idea of helping this family & we pick a good option, but they don’t really budge. He says makes more sense to send the car to auction plus the church is buying it tax free so "its a great deal" We left. Next day buddy & I talked and agree to come up, but its outside the church's budget so we reach into our pockets because tis the season, call the manager and we agree on a price, 19,500otd. I tell the guy over the phone "So its done at 19,500otd, right?" He says, "Done deal, 19,500otd." So I say, "OK so should I bring the priest now & close this thing? He's a busy man". He says, "Bring the priest" Padre & I walk in an hour later (this was 11/17). Wagoneer deal was not completed the night before due to an issue with financing. I tell the guy my wife only has a 30 min lunch so she has to be in&out. He says no problem, call her now to come. I ask the guy to review the paperwork with me to save her time so all she has to do is sign & dash. BIG Problem, its the wrong VIN number. I don't know what happened here, but it made me feel like there was shady business afoot. I look up the VIN, sure enough its a cheaper Wagoneer. I call them out, they swear its a mistake. The sales manager I've been working with is not available. I call him asking if he's jerking me around. He also swears its an honest mistake. My wife gets there & signs the first set of papers but as we wait to be taken back to financing, sales guy comes over & says there's a problem on used car. Suddenly they can't do 19,500otd, now want 23k. I tell them we agreed on 19,500 & confirmed with the sales manager. They call the guy who claims we never agreed. That is when I realized the type of dealership we were dealing with. I told them that car is for God, if God doesn't get his car then I won't abandon Him after everything He has done for me, two car deal at the price we agreed on or NO deal. They insist its not possible. I ask for the GM. After several minutes, some sales manager comes over. He tells me he is the highest ranking person in the dealership right now (2pm on a Friday, mind you) I explain what happened. He doesn't care. Deal only closes at 23k because "they made a mistake” I point out how much of the priests time, my wife's time & my time they had wasted & now they reneg on the deal as a way to wear us down. They don't care. I remind them who the car is for & how happy they were to "help” I ask if this is how they do business by "mistakenly" changing VIN numbers on deals right before they close & reneging on after agreeing. They don't seem to care about anything other than maximizing their profit. So we left. In the end, you don't screw around after you've made a commitment on a deal. You don't try to take advantage of priest looking to help his congregation. You don't mess with a family in need. All for what? To make more money? Is this a reflection of their storied values? If you go to here, keep one hand on your wallet & another on your keys, because you are coming out in only two ways. You are either getting robbed or going to rush out of there screaming for your sanity! More

Helpful 1

Report | Print

Jimmy was very professional thanks for the help . There was no stress trying to make a sell,very good experience thanks again There was no stress trying to make a sell,very good experience thanks again More

by ROEDEL5 Verified Customer Verified Customer

Helpful 0

Report | Print

Horrible! !! Try to sell you added items you don’t need. They tell you you have to take them. We all know different. After arguing with 3 different managers. Th !! Try to sell you added items you don’t need. They tell you you have to take them. We all know different. After arguing with 3 different managers. They finally settled on their advertised price. Got a great truck, but will not deal with Arrigo again. It’s a shame. They got me in their door., could have had a satisfied customer, they blew future sales. More

by RSCHAFFER401 Verified Customer Verified Customer

Helpful 2

Report | Print

My salesman Jimmy was great! They have a great team. Appreciate everything they helped me with. They have a great team. Appreciate everything they helped me with. More

by Bill.1022 Verified Customer Verified Customer

Helpful 0

Report | Print

Jimmy was actually a big help in the entire process. The dealership itself was kind of poor. I got a pretty bad deal and my car’s price pretty inflated. I am a first time buyer buying a luxury car so th The dealership itself was kind of poor. I got a pretty bad deal and my car’s price pretty inflated. I am a first time buyer buying a luxury car so there’s not much to expect in that regard, but still. The dealer, not Jimmy, looked me right in the face and kept telling me about how great of a deal I was getting while turning a 37000 dollar car into a 47000 dollar car. Scam artists are good at what they do unfortunately, and they definitely used my desperation for a new car. Overall I’m not unhappy with the car itself given that I really needed one and that the one I bought was the only one of its kind within 2 hours of my house, but the place overall feels scummy. I even called back multiple times and got hung up on when trying to ask simple questions. Only after I wanted to speak to a manager did they answer what I needed. They only want your money which is fine and expected, but they can at least act like they give a xxxx once they get it. More

by nicholasg758 Verified Customer Verified Customer

Helpful 1

Report | Print

Jimmy Noel is an asset to your company. He made the buying experience easy. As far as everything else it was a nightmare. Arrigo did oil change, the oil filter was leaking. almost a cat He made the buying experience easy. As far as everything else it was a nightmare. Arrigo did oil change, the oil filter was leaking. almost a catastrophic event. when the car went back to service to repair they did not change the oil again as promised. they simply put a new filter on and topped off the oil with the oil I had with me while returning the car. They then put to much oil in which resulted in Arrigo having to vacuum some out. wasted almost an entire Saturday not to mention my entire driveway has oil on it now. More

by shark Verified Customer Verified Customer

Helpful 0

Report | Print

The predelivery interior cleaning was not done. Stains on both front seats. Liquid stains on the console top and sides. Chip in the windshield that I noticed when I got home. Stains on both front seats. Liquid stains on the console top and sides. Chip in the windshield that I noticed when I got home. More

by njmpiso1 Verified Customer Verified Customer

Helpful 0

Report | Print

Dealership was great, Jimmy was a great person, made everything very simple and easy. Can’t thank him enough everything very simple and easy. Can’t thank him enough More

by robertog2130 Verified Customer Verified Customer

Helpful 0

Report | Print

Don’t get me wrong, Jimmy was very nice but he definitely needs some improvement. First thing would be to listen to what your client wants. We told him what we were looking for, our needs and wants and we di needs some improvement. First thing would be to listen to what your client wants. We told him what we were looking for, our needs and wants and we didn’t get that. I was shown vehicles out of my price range and ultimately settled for something more expensive than anticipated. Great for the dealer not so much for the consumer. Number 1 reason I absolutely hate to buy a vehicle. More

by Wes Brown Verified Customer Verified Customer

Helpful 0

Report | Print

Great experience! And I definitely love my brand new lease car. Jimmy is a top notch sales person and he made this process easier. And I definitely love my brand new lease car. Jimmy is a top notch sales person and he made this process easier. More

Helpful 0

Report | Print