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Jimmy Pena
Jimmy Pena at Ocean Cadillac
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Jimmy Pena | Page 3

Service Director

Ocean Cadillac

17800 Ipco Rd
Miami, FL 33162

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4.5
87 Reviews
4.5

87 Reviews

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87 Reviews of Jimmy Pena

January 07, 2024

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Employee Rating

I told Orlando my gear shifter broke and sent in pics on 12/8. He told me it would take a few days. I received a text next week saying to track my progress of my repair. No one called and they did not hav More

by JECHTERLING
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Recommend Dealer
No

Other Employees Tagged: Ricardo Rivero, Victor Lopez

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Jan 11, 2024

Ocean Cadillac responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

December 28, 2023

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This dealership has abysmal customer service and management and I will never bring my vehicle or business back here. More

by C
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Recommend Dealer
No

Other Employees Tagged: Adriana Molina

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Jan 01, 2024

Ocean Cadillac responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

December 06, 2023

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Service iwas very good I was very happy with the knowledge to replace the part on the car More

by FERNDINO
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Recommend Dealer
Yes
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Dec 06, 2023

Ocean Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ocean Cadillac, we look forward to having you as one of our valued customers for many more years to come!

December 02, 2023

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The experience was excellent and it was professional and Courteous. I appreciated the quick responses More

by ERAJCZYK
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Adriana Molina

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Dec 03, 2023

Ocean Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ocean Cadillac.

November 29, 2023

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I have purchased a lot of vehicle in my 50 years of driving but have never experienced such a comprehensive customer service excellence. Thank you to Abraham our financial adviser, Bajo our salesman a More

by ht.delatorres
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Baho Agbas

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Nov 30, 2023

Ocean Cadillac responded

Thanks for sharing your thoughts about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon!

November 24, 2023

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Upon arrival was greeted and written up quickly. Also, the service was done quickly. The experience at Ocean Cadillac was great More

by RFRIVERO69
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Recommend Dealer
Yes
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Nov 26, 2023

Ocean Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 22, 2023

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Excellent service from start to finish nice car wash and there is a Cafe while you are there More

by BIGOSHAULING
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adriana Molina

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Nov 23, 2023

Ocean Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ocean Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else.

November 08, 2023

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Great Service and very fast turnaround. Its a pleasure to have the ability to trust this dealer for all future services. More

by linaalpern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adriana Molina

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Nov 09, 2023

Ocean Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Jimmy, and Adriana, and don't hesitate to let us know if we can be of further assistance.

November 07, 2023

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Dealer was clean, service was fast and the adviser was nice and very communicative. Will be back More

by TOMMY203020
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adriana Molina

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Nov 07, 2023

Ocean Cadillac responded

Tommy, Thanks for sharing your thoughts about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon!

November 04, 2023

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Excellent service and attention. We are very happy and satisfied with the costumer service oc More

by JAVIER15
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ricardo Rivero, Adriana Molina , DAS Admin, Marc Collins, Mario Murgado JR

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Nov 05, 2023

Ocean Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ocean Cadillac, Javier, we look forward to having you as one of our valued customers for many more years to come!

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