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Jimmy Rodriguez
65 Reviews
65 Reviews
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65 Reviews of Jimmy Rodriguez
Verified Customer
February 14, 2026
Not a good experience! I was at the dealership for a total of 6 1/2 hrs. I made a 2 hr drive one way to buy a vehicle I saw online. They have my contact information, they s I was at the dealership for a total of 6 1/2 hrs. I made a 2 hr drive one way to buy a vehicle I saw online. They have my contact information, they should have contacted me before I made the trip to tell me they were not able to sell me the vehicle I was interested in. After arriving there & waiting around 1/2 hr I was informed that they were not going to sell me the vehicle I wanted. They said there was too much wrong with it & they were going to send it to an auction. Then the pressure started! Showing me a 2019 Frontier over $ 25000 when I was only looking to spend $ 6000. It did make a little sense to go newer at the same payment I was making, but that $ 240 payment ended up at $ 436 per month. Now let's move on with the delays. After agreeing to buy it, they decided it must be gassed & washed. Why wasn't that done before it was shown to me? Now the paperwork! So many buyers there & it seemed like only 1 person doing paperwork! Finally, ready to go! Oh wait, we must do a safety check! They take the truck into the service area. Again, why wasn't this done before it was put up for sale? Safety check is done! It's closing time, but I'm so lucky because it needs a wheel bearing & a mechanic agreed to stay & replace the wheel bearing! I am told by Jimmy that he is going home & that the mechanic will pull the truck to the front of the store & come to the waiting room to let me know it is done. I look in the shop on occasion & see the truck on the lift. I see the truck, I see the truck, I see the truck. 6 pm, I don't see the truck, it must be done so I walk to the front of the store. No truck in site, I look back into the shop, no truck! Look out front, no truck! The few people that are in the building are ignoring me. You would think a supervisor would ask what I'm doing here! 6:30 pm, someone walks in the front door & asks me if I am waiting on a truck that was being repaired. "Yes, I am". "Here are your keys"! "Thank you, where is the truck"? "xxxx if I know". He found the truck parked in the lot, I guess with the finished repairs! Oh goody, another half an hr wasted! Now for the 2 hr ride home! WAIT! What is that noise I'm hearing? It's the noise that's made when you drive with a worn wheel bearing & it wears the tire uneven OR is it that the wheel bearing was never replaced!! I'm going to find out the 1st chance I get! If it is a bad tire, Sutherlin should replace the tire also. What if the bearing was never replaced!!! FOLLOWUP: A wheel bearing check was performed by another service center and I am told there is no slack in the wheel travel. All 4 tires were replaced because of being worn unevenly and low tread. 2 lug nuts were replaced on the rear wheels because of the threads being stripped. Never again! More
by smb50
January 06, 2026
I had a great experience working with this company. From the beginning, the level of service was outstanding and extremely professional. Everything was clearly explained, and there was full transparenc From the beginning, the level of service was outstanding and extremely professional. Everything was clearly explained, and there was full transparency throughout the entire process, which made me feel confident and well informed every step of the way. What truly stood out was the honesty and integrity of the team. There were no hidden fees, no surprises, and no pressure—just clear communication and straightforward answers. They took the time to understand my needs and offered solutions that truly made sense, along with very competitive pricing and great deals. The quality of service exceeded my expectations. Questions were addressed promptly, timelines were met, and follow-up was consistent. It’s refreshing to work with a company that values trust, transparency, and customer satisfaction as much as this one does. I would highly recommend their services to anyone looking for reliability, fair pricing, and a team that genuinely cares about delivering excellent results. More
by DISERCOEU
Other Employees Tagged: Anthony Tavarez
December 04, 2025
Went to the dealership to service my 2020 sonic that had been giving me issues, crossed paths with Jimmy and he offered me a new vehicle, the process of approval was super quick, he was knowledgeable and su been giving me issues, crossed paths with Jimmy and he offered me a new vehicle, the process of approval was super quick, he was knowledgeable and super attentive and found me a vehicle I love. If you are looking for a vehicle stop by Sutherline Nissan and they will help you. Thank you guys! More
by Edwano
November 07, 2025
Excellent cars excellent service my favorite place to buy car and thanks to jimmy Rodriguez and Hector justo for always take care of me and family and friends car and thanks to jimmy Rodriguez and Hector justo for always take care of me and family and friends More
by LEONIDESLOPEZ.ll
Other Employees Tagged: US Marine, Randy Jimenez, Shane Collins, Anthony Tavarez, Hector Justo, Matt Kimmel, Kris Willams
September 28, 2025
Walked in and immediately felt welcome. I had the best experience with Sutherlin Nissan. In fact this my 6th car from them. I had the best experience with Sutherlin Nissan. In fact this my 6th car from them. More
by LKNPRK9
Other Employees Tagged: Johnny Barrington, Hector Justo
September 07, 2025
Sales managers need to be retrained on customer relations. Several of them made me feel my business was not good enough due to buying a cash vehicle. I had to get it financed due to financial hards relations. Several of them made me feel my business was not good enough due to buying a cash vehicle. I had to get it financed due to financial hardship I’m facing @ the moment & totally losing my other car unexpectedly. I was not asking for a brand new car just a reliable one. US Marine & Jaison Gonzales were the only 2 that helped me through this stressful overwhelming time. I will never shop here for a car again new or used. More
by TIEMPRESSROBINSON
Other Employees Tagged: US Marine, Marco Vazquez, Mark Santana, Isaiah Carrero, Travis Wiggins , Jordan name is not listed I rate him 1 star. Jaison Gonzales 5 star & need to be promoted. He was there every step & did everything possible to make the situation right along with US Marine.
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