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Jimmy Stateler
Jimmy Stateler | Page 5
Service Advisor
Robert Brogden Buick GMC
1500 E Santa Fe St
Olathe, KS 66061
107 Reviews
107 Reviews
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107 Reviews of Jimmy Stateler
Verified Customer
February 28, 2026
I was very happy with Jimmy and all the folks in the service center when I brought my truck in for an oil change - they were all great. However, I am disappointed with GM and Robert Brogden in not notif service center when I brought my truck in for an oil change - they were all great. However, I am disappointed with GM and Robert Brogden in not notifying potential buyers about issues with the sound system in the 2024/25 trucks. Apparently this is a common problem in 2024/25 trucks that is known to GM and Brogden but yet was not communicated to us when we were looking at 2025 GMC Sierras. The amplifier in those vehicles are no good yet they are not doing anything to fix it (i.e. replacing the amplifiers with ones that work, which is what they should be doing). I was disappointed that I was not notified of this issue when I was looking at new trucks and that they are unwilling to replace the amplifier. More
by dan.huntington23
February 27, 2026
Great service, keeps you posted and updated on what is being done. Friendly, answers all questions. being done. Friendly, answers all questions. More
by sdndunlap
Other Employees Tagged: Lacey Pfannenstiel
February 22, 2026
Everyone at Brogden was so nice. I came in to look and left with a new truck. When I came back two days later the truck was ready and I am very happy with it. I came in to look and left with a new truck. When I came back two days later the truck was ready and I am very happy with it. More
by verngassen
Other Employees Tagged: Matt Hoover, Lacey Pfannenstiel , Cedric Mayberry, Katie Terry
February 19, 2026
Family like experience. Every person in every department, Jimmy in Sales, Terrie in Finance, and Jim in the Service department have been exceptional. Personable and knowledg Every person in every department, Jimmy in Sales, Terrie in Finance, and Jim in the Service department have been exceptional. Personable and knowledgeable throughout every interaction. More
by Tom
Other Employees Tagged: Terrie Horton, Jimmy Carpenter
February 12, 2026
Excellent customer service. GMC dealer by my house but I drove 45 minutes to Robert Brogden. GMC dealer by my house but I drove 45 minutes to Robert Brogden. More
by TOMTOM812003
Other Employees Tagged: Matt Hoover, Lacey Pfannenstiel , Cedric Mayberry, Katie Terry
February 10, 2026
RB continues to provide top notch service for my 2023 Buick Enclave. The Buick App made it simple to schedule maintenance and the entire RB service team that assisted me were very friendly throughout th Buick Enclave. The Buick App made it simple to schedule maintenance and the entire RB service team that assisted me were very friendly throughout the process. They went over the planned services and delivered on the time it took to get me back on the road. I will continue to look to RB for my service needs. More
by Mike
Other Employees Tagged: Cedric Mayberry
January 26, 2026
Service took longer than normal. After service was completed, it took 45 minutes for a porter to bring my truck around. When she did get there, she was rude and put out that she ha After service was completed, it took 45 minutes for a porter to bring my truck around. When she did get there, she was rude and put out that she had to do that job. All my other service visits have been good. This one was by far the worse. I will come back for service again. However if this experience is similar, I will be looking for a new dealership. More
by HEILMICHAEL66
