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Lacey Pfannenstiel
Lacey Pfannenstiel at Robert Brogden Buick GMC

Lacey Pfannenstiel

Service Advisor

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

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4.9
125 Reviews
4.9

125 Reviews

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125 Reviews of Lacey Pfannenstiel

June 28, 2026

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Lacey was very professional, kept me informed, and explained everything to me. I really appreciate working with someone who values her customer! More

by D.FRANDSEN
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Recommend Dealer
Yes
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Jun 28, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We appreciate your recognition of Lacey's professionalism and her commitment to keeping you informed. It's our goal to provide excellent service and we’re thrilled to hear that she achieved that. Hoping to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

June 26, 2026

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Lacey greeted me promptly and courteously. Directed me to waiting area for coffee. Service was very responsive and I was in and out very quickly. Very good first impression! More

by mcindrich
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Yes
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Jun 26, 2026

Robert Brogden Buick GMC responded

Thank you for your kind words! We’re delighted to hear that Lacey greeted you promptly and courteously. Our team is glad she directed you to the waiting area for coffee and that our service was very responsive, allowing you to be in and out quickly. It’s great to know that you had a very good first impression! We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

June 15, 2026

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I am very happy that they are competent and quick to meet my service timeframes More

by goodrichrl2
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Levin, Max Skid

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Jun 15, 2026

Robert Brogden Buick GMC responded

Thank you for your positive feedback! We appreciate your kind words about our competence and ability to meet your service timeframes. At Robert Brogden's Olathe Buick GMC, we strive to provide excellent service, and it's great to hear that we achieved that for you. We look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

June 15, 2026

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Lacey was a joy to deal with, but also very professional from beginning to end. Service was quick and efficient. Much appreciated! More

by SGILMORE5
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Yes
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Jun 15, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We’re pleased to hear about your positive experience with Lacey at Robert Brogden's Olathe Buick GMC. It's great to know that you found our service quick and efficient. We truly appreciate your kind words and look forward to assisting you again in the future! The Robert Brogden Buick GMC Team

June 06, 2026

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Thanks. I was 100 percent satisfied. Very helpful and kind. Good at explaining the problem More

by KENMARIEPRUITT
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Recommend Dealer
Yes

Other Employees Tagged: Matt Hoover, Jimmy Stateler

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Jun 06, 2026

Robert Brogden Buick GMC responded

Thank you so much for your wonderful review, Ken! We’re thrilled to hear that you were 100% satisfied with your experience at Robert Brogden's Olathe Buick GMC. It's great to know that our team was helpful and kind while effectively explaining the problem. We appreciate your feedback and look forward to seeing you again next time! The Robert Brogden Buick GMC Team

June 03, 2026

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Lacey was great! She was friendly, efficient and answered all of my questions. She had my car done in less than an hour. I will always use her in the future! More

by Kramsey
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Recommend Dealer
Yes
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Jun 03, 2026

Robert Brogden Buick GMC responded

Thank you so much for your review, Kramsey! It is amazing to hear that Lacey provided you with friendly and efficient service, and that your car was completed in such a timely manner. We appreciate your trust in Robert Brogden's Olathe Buick GMC and look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

May 28, 2026

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All the departments at Robert Brogdens Dealership have Always been Awesome deal with from Lacey in service to sales and the financial services I will always be back More

by charlesdlind
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Self, Terrie Horton, Paul Levin, David Blackburn, Matt Hoover, Angela Alvarez, Jimmy Stateler

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May 29, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We truly appreciate your kind words about our team at Robert Brogden's Olathe Buick GMC, especially Lacey in service. We're thrilled to hear that you've had such positive experiences across all departments. Looking forward to welcoming you back next time! The Robert Brogden Buick GMC Team

May 28, 2026

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Lacey was great. She got me in and out in less than an hour an oil change and a tire rotation. She was quick , efficient, knowledgeable and very friendly. More

by Kramsey
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 29, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that Lacey provided you with quick and efficient service during your oil change and tire rotation. We appreciate your kind words about her knowledge and friendliness. The Robert Brogden Buick GMC Team

May 21, 2026

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Lacy was very thorough in explaining the visit. She also told me how long it would be to wait and the team completed the service in less time than estimated. More

by KBDOEPDX
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Recommend Dealer
Yes
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May 22, 2026

Robert Brogden Buick GMC responded

Thank you for your review! We're glad to hear that Lacy provided you with thorough explanations and that our team completed the service ahead of schedule. We appreciate your feedback and hope to see you again at Robert Brogden's Olathe Buick GMC for your future needs! The Robert Brogden Buick GMC Team

May 15, 2026

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Love the sms communication. I dropped off for a service night before my trip and everything was taken care of, questions answered via text More

by nds9619
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 16, 2026

Robert Brogden Buick GMC responded

Thank you for your amazing review! We’re glad to hear that you enjoyed our SMS communication and that your service experience was seamless before your trip. At Robert Brogden's Olathe Buick GMC, we strive to make every customer experience as convenient as possible. Looking forward to serving you again in the future! Safe travels! The Robert Brogden Buick GMC Team

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