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Lacey Pfannenstiel
Lacey Pfannenstiel at Robert Brogden Buick GMC

Lacey Pfannenstiel

Service Advisor

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

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4.9
116 Reviews
4.9

116 Reviews

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116 Reviews of Lacey Pfannenstiel

May 15, 2026

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Love the sms communication. I dropped off for a service night before my trip and everything was taken care of, questions answered via text More

by nds9619
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Recommend Dealer
Yes
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May 16, 2026

Robert Brogden Buick GMC responded

Thank you for your amazing review! We’re glad to hear that you enjoyed our SMS communication and that your service experience was seamless before your trip. At Robert Brogden's Olathe Buick GMC, we strive to make every customer experience as convenient as possible. Looking forward to serving you again in the future! Safe travels! The Robert Brogden Buick GMC Team

April 30, 2026

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Great people, great car, great dealership. I would highly recommend Robert Brogden Buick GMC. We had a great experience More

by aloughlin
Recommend Dealer
Yes

Other Employees Tagged: Matt Hoover, Jimmy Stateler

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Apr 30, 2026

Robert Brogden Buick GMC responded

Thank you for your feedback! We are happy to hear you had a great experience at Robert Brogden's Olathe Buick GMC. Your recommendation means a lot to us. We look forward to serving you again in the future. Enjoy your new car! Sincerely, The Robert Brogden Buick GMC Team

April 30, 2026

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Lacey is always helpful every time I have gone in and I appreciate them always taking care of me. More

by ARG083
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Recommend Dealer
Yes
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Apr 30, 2026

Robert Brogden Buick GMC responded

Thank you for your kind words! We're thrilled to hear that Lacey has been consistently helpful during your visits to Robert Brogden's Olathe Buick GMC. Your appreciation means a lot to us, and we look forward to taking care of you again in the future! Sincerely, The Robert Brogden Buick GMC Team

April 26, 2026

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Every time I go to Robert Brogden’s whether it was to buy my car, for an oil change or warranty work on my car. Everyone there is so polite , helpful & knowledgeable. I recommend them to anytime for these se More

by angelahelm2009
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Recommend Dealer
Yes
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Apr 27, 2026

Robert Brogden Buick GMC responded

Thank you for your kind words, Angela! We’re happy to hear that you have consistently had positive experiences at Robert Brogden's Olathe Buick GMC, whether for purchasing your car or for service needs. Your recommendation means a lot to us, and we look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

April 17, 2026

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Lacey did an amazing job with getting me checked in and registered. The technicians did an amazing job as well. More

by devontemoore30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Hoover, Jimmy Stateler

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Apr 17, 2026

Robert Brogden Buick GMC responded

Devonte, thank you for your feedback! It is wonderful to hear that Lacey and our team at Robert Brogden Buick GMC provided you with exceptional service during your visit. We appreciate you taking the time to share your experience and look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

April 15, 2026

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It was quick and easy. I appreciate them calling me after the service to confirm everything was good. More

by luucas.barbosa98
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Carpenter, Matt Hoover, Jimmy Stateler

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Apr 15, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review, Lucas! We’re thrilled to hear that your experience at Robert Brogden's Olathe Buick GMC was quick and easy. We appreciate your feedback and are glad our follow-up call helped ensure everything was satisfactory. We look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

April 11, 2026

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Quick service, comfortable chairs. Couldn’t ask for more. 10/10 would recommend to anyone. More

by traver.r.ricke
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Recommend Dealer
Yes
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Apr 14, 2026

Robert Brogden Buick GMC responded

Thank you for your fantastic review, Traver! We’re thrilled to hear that you enjoyed our quick service and comfortable chairs at Robert Brogden's Olathe Buick GMC. Your recommendation means a lot to us. We look forward to welcoming you back in the future! The Robert Brogden Buick GMC Team

April 09, 2026

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Excellent service every time I’m here! ! Every employee was polite and competent in getting the job done!! More

by KRISTICOLGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Hoover, Jimmy Stateler

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Apr 10, 2026

Robert Brogden Buick GMC responded

Thank you for your kind words, Kristi! We truly appreciate you taking the time to share your experience at Robert Brogden's Olathe Buick GMC. It’s wonderful to hear that our team provided you with excellent service. We look forward to welcoming you back on your next visit! The Robert Brogden Buick GMC Team

April 06, 2026

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Lacey Pfannenstiel and David Blackburn always take great care of me. Two of the three main reasons I deal with Robert Brogden's. More

by Dct8689
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 06, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We truly appreciate your kind words about Lacey and David. It's fantastic to hear that they have provided you with excellent service. We look forward to continuing to take great care of you at Robert Brogden's Olathe Buick GMC. See you next time! Sincerely, The Robert Brogden Buick GMC Team

April 02, 2026

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The service provider was friendly and the service was quality. Services that weren't needed were not pushed. More

by FERRET_PRINCESS
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Recommend Dealer
Yes
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Apr 02, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback! We’re thrilled to hear that you had a positive experience with our friendly service and that you appreciated the quality of service at Robert Brogden's Olathe Buick GMC. We always strive to provide honest and considerate service to our customers. Our team hopes to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

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