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Lacey Pfannenstiel
Lacey Pfannenstiel at Robert Brogden Buick GMC

Lacey Pfannenstiel

Service Advisor

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

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4.9
157 Reviews
4.9

157 Reviews

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157 Reviews of Lacey Pfannenstiel

October 10, 2026

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Employee Rating

Always very helpful and clearly explain what needs to be done. Were helpful in looking for warranties. More

by kathi.lefert
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Recommend Dealer
Yes

Other Employees Tagged: Matt Hoover, Jimmy Stateler

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Oct 10, 2026

Robert Brogden Buick GMC responded

Thank you for your kind words, Kathi! We appreciate your feedback and are glad to hear that our team at Robert Brogden's Olathe Buick GMC was helpful in explaining the necessary steps and assisting you with warranty options. We look forward to serving you again in the future! The Robert Brogden Buick GMC Team

October 10, 2026

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Good and attentive dealership. The folks were friendly and easy to work. Although the service department was doing some post sale follow ups, hopefully they will do well during n More

by FIGHTERPILOT50
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Recommend Dealer
Yes
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Oct 10, 2026

Robert Brogden Buick GMC responded

Thank you for your kind review! We appreciate hearing that you found our team at Robert Brogden's Olathe Buick GMC to be friendly and easy to work with. We are committed to providing excellent service during all your visits and look forward to assisting you with your normal servicing. The Robert Brogden Buick GMC Team

October 10, 2026

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Everything was great. Service is great also will stay with Gmc forever. I will tell all my friends and neighbors about the service. I’ve been getting a Gmc. Thank you. More

by jayvoxjay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Self, Terrie Horton, Paul Levin, David Blackburn, Matt Hoover, Angela Alvarez, Jimmy Stateler

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Oct 10, 2026

Robert Brogden Buick GMC responded

Thank you for your kind words, Jay! We’re thrilled to hear that you had a great experience with us at Robert Brogden's Olathe Buick GMC. Your loyalty to GMC means a lot, and we truly appreciate you recommending our service to your friends and neighbors. We look forward to assisting you again in the future! The Robert Brogden Buick GMC Team

October 05, 2026

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I dropped off my vehicle and they performed the work as planned and my vehicle was ready when I arrived. More

by Gdubs57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Hoover, Jimmy Stateler

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Oct 06, 2026

Robert Brogden Buick GMC responded

Thank you for your review! We’re glad to hear that we could meet your expectations and have your vehicle ready as planned. Our team appreciates your trust in Robert Brogden Buick GMC, and we look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

October 05, 2026

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Quick, Thorough, and Professional. Would definitely recommend bringing your car to Robert Brogden Buick GMC! More

by JOSHUA.GALLAGHER
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Hoover, Jimmy Stateler

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Oct 05, 2026

Robert Brogden Buick GMC responded

Thank you for your kind words, Joshua! We’re thrilled to hear that you found our service quick, thorough, and professional. Your recommendation means a lot to us at Robert Brogden's Olathe Buick GMC. We look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

October 02, 2026

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Employees were very nice and professional. Oil change was quick. Done in 35 minutes time. More

by LARRYFRANCO120
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Service Time
Service Communication
Recommend Dealer
Yes
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Oct 02, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review, Larry! We’re delighted to hear that our team provided you with a quick and professional oil change service at Robert Brogden Buick GMC. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

September 28, 2026

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Employee Rating

Lacey very nice and professional had my truck in and out in good time very nice More

by TBOTTS0
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Recommend Dealer
Yes
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Sep 28, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that Lacey provided you with professional service and that your truck was taken care of quickly. We appreciate your business and look forward to seeing you at Robert Brogden Buick GMC again soon! The Robert Brogden Buick GMC Team

September 27, 2026

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Lacey was very attentive and filled me in every step of the way: the service team resolved my issue very quickly. More

by BLEALATTER
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 27, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback! We're thrilled to hear that Lacey provided you with attentive service and that our team resolved your issue quickly. At Robert Brogden's Olathe Buick GMC, we strive to keep our customers informed and satisfied. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

September 23, 2026

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Employee Rating

Great people with very good attitudes. Had a good time talking with everyone really enjoyed myself. More

by shuggins2930
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Hoover, Jimmy Stateler

Print
Sep 24, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We are thrilled to hear that you had a great experience with us at Robert Brogden's Olathe Buick GMC. It's always our goal to create a welcoming atmosphere for our customers. We look forward to seeing you again soon! The Robert Brogden Buick GMC Team

September 20, 2026

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Employee Rating

Allowed me to change my appointment and took me in on time. Work was done with in the time Lacey estimated it would. More

by FRANZB
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 20, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review, Franz! We're glad to hear that we could accommodate your schedule and that Lacey provided you with an accurate estimate for your service. We appreciate your feedback and look forward to seeing you again at Robert Brogden's Olathe Buick GMC! Sincerely, The Robert Brogden Buick GMC Team

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