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Lacey Pfannenstiel
Lacey Pfannenstiel at Robert Brogden Buick GMC

Lacey Pfannenstiel

Service Advisor

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

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4.9
134 Reviews
4.9

134 Reviews

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134 Reviews of Lacey Pfannenstiel

July 31, 2026

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Lacey did a great job scheduling me in and explaining the services I had completed More

by Tom Schafersman
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Yes
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Jul 31, 2026

Robert Brogden Buick GMC responded

Thank you for your positive feedback, Tom! We’re thrilled to hear that Lacey provided excellent service in scheduling and explaining your completed services. We appreciate your support and look forward to assisting you again at Robert Brogden's Olathe Buick GMC! The Robert Brogden Buick GMC Team

July 24, 2026

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They are always very helpful and nice to work with. They keep me updated on the progress of my vehicle. More

by PSKGHOST
Recommend Dealer
Yes

Other Employees Tagged: Matt Hoover, Jimmy Stateler

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Jul 24, 2026

Robert Brogden Buick GMC responded

Thank you for your kind words! We truly appreciate your feedback about the helpfulness and communication at Robert Brogden's Olathe Buick GMC. It's our goal to keep our customers informed and satisfied throughout their experience. Our team looks forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

July 24, 2026

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Very professional and respectful. They also were helpful in what was needed for my truck. More

by angel13.cornejo
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Yes
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Jul 24, 2026

Robert Brogden Buick GMC responded

Thank you for your kind words, Angel! We’re thrilled to hear that you found our team at Robert Brogden's Olathe Buick GMC to be professional and respectful while being helpful with what was needed for your truck. We appreciate your feedback and look forward to serving you again in the future! The Robert Brogden Buick GMC Team

July 22, 2026

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They were east to work with and took care of my needs I had at the time More

by heath.hayden17
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Recommend Dealer
Yes

Other Employees Tagged: Matt Hoover, Jimmy Stateler

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Jul 22, 2026

Robert Brogden Buick GMC responded

Thank you for your kind words, Heath! We’re glad to hear that you found it easy to work with us and that we were able to meet your needs. We appreciate your support of Robert Brogden Buick GMC and look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

July 21, 2026

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Lacey is a great professional service associate, and I enjoy working with her because she keeps me informed about the progress on my truck. She was very on time with the service, and I appreciate how she More

by blamb510
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Recommend Dealer
Yes
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Jul 21, 2026

Robert Brogden Buick GMC responded

Thank you for your review! We're thrilled to hear you had a great experience with Lacey at Robert Brogden's Olathe Buick GMC. Keeping our customers informed and providing timely service are our top priorities. We look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

July 19, 2026

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Great communication from the time I made the appointment to when service was completed. Fast and friendly service. More

by havensdarrenw
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Recommend Dealer
Yes
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Jul 19, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that you experienced great communication and fast, friendly service at Robert Brogden Buick GMC. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

July 16, 2026

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Lacey was professional, courteous and overall wonderful. As usual! It's always a pleasant experience at Robert Brogden, thanks to Lacey and everyone else I meet there. More

by xprtcomp
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Recommend Dealer
Yes
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Jul 16, 2026

Robert Brogden Buick GMC responded

Thank you for your review! We're thrilled to hear about your positive experience with Lacey and everyone else at Robert Brogden Buick GMC. Your kind words mean a lot to us. We look forward to seeing you again for your next visit! Sincerely, The Robert Brogden Buick GMC Team

July 12, 2026

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I think this is one of the best dealer ships I have ever worked with More

by JHENAK59
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Terrie Horton, Paul Levin, Matt Hoover, Jimmy Stateler

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Jul 13, 2026

Robert Brogden Buick GMC responded

Grateful for such a lovely review! We’re delighted to hear that you consider Robert Brogden's Olathe Buick GMC one of the best dealerships you’ve worked with. We appreciate your support and look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

July 08, 2026

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Didn’t have to wait long. Staff was friendly and helpful. Lacey encouraged to notify immediately if any of the services rendered did not work. More

by reeves2girls
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Service Communication
Recommend Dealer
Yes
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Jul 08, 2026

Robert Brogden Buick GMC responded

Thank you for your feedback! We’re thrilled to hear you had a positive experience at Robert Brogden Buick GMC. It’s great to know that our staff, especially Lacey, made a helpful impression. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

June 29, 2026

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Lacey and the entire staff were courteous, professional and very helpful. The entire process was pleasant. More

by xprtcomp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 29, 2026

Robert Brogden Buick GMC responded

Thank you for your kind words! We’re delighted to hear that Lacey and our staff provided you with a courteous and professional experience. Our team strives to make the process as pleasant as possible for our customers. We look forward to assisting you again in the future! The Robert Brogden Buick GMC Team

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