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Lacey Pfannenstiel
Lacey Pfannenstiel at Robert Brogden Buick GMC

Lacey Pfannenstiel

Service Advisor

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

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4.9
121 Reviews
4.9

121 Reviews

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121 Reviews of Lacey Pfannenstiel

June 06, 2026

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Thanks. I was 100 percent satisfied. Very helpful and kind. Good at explaining the problem More

by KENMARIEPRUITT
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Recommend Dealer
Yes

Other Employees Tagged: Matt Hoover, Jimmy Stateler

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Jun 06, 2026

Robert Brogden Buick GMC responded

Thank you so much for your wonderful review, Ken! We’re thrilled to hear that you were 100% satisfied with your experience at Robert Brogden's Olathe Buick GMC. It's great to know that our team was helpful and kind while effectively explaining the problem. We appreciate your feedback and look forward to seeing you again next time! The Robert Brogden Buick GMC Team

June 03, 2026

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Lacey was great! She was friendly, efficient and answered all of my questions. She had my car done in less than an hour. I will always use her in the future! More

by Kramsey
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Recommend Dealer
Yes
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Jun 03, 2026

Robert Brogden Buick GMC responded

Thank you so much for your review, Kramsey! It is amazing to hear that Lacey provided you with friendly and efficient service, and that your car was completed in such a timely manner. We appreciate your trust in Robert Brogden's Olathe Buick GMC and look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

May 28, 2026

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All the departments at Robert Brogdens Dealership have Always been Awesome deal with from Lacey in service to sales and the financial services I will always be back More

by charlesdlind
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Self, Terrie Horton, Paul Levin, David Blackburn, Matt Hoover, Angela Alvarez, Jimmy Stateler

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May 29, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We truly appreciate your kind words about our team at Robert Brogden's Olathe Buick GMC, especially Lacey in service. We're thrilled to hear that you've had such positive experiences across all departments. Looking forward to welcoming you back next time! The Robert Brogden Buick GMC Team

May 28, 2026

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Lacey was great. She got me in and out in less than an hour an oil change and a tire rotation. She was quick , efficient, knowledgeable and very friendly. More

by Kramsey
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 29, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that Lacey provided you with quick and efficient service during your oil change and tire rotation. We appreciate your kind words about her knowledge and friendliness. The Robert Brogden Buick GMC Team

May 21, 2026

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Lacy was very thorough in explaining the visit. She also told me how long it would be to wait and the team completed the service in less time than estimated. More

by KBDOEPDX
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Recommend Dealer
Yes
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May 22, 2026

Robert Brogden Buick GMC responded

Thank you for your review! We're glad to hear that Lacy provided you with thorough explanations and that our team completed the service ahead of schedule. We appreciate your feedback and hope to see you again at Robert Brogden's Olathe Buick GMC for your future needs! The Robert Brogden Buick GMC Team

May 15, 2026

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Love the sms communication. I dropped off for a service night before my trip and everything was taken care of, questions answered via text More

by nds9619
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Recommend Dealer
Yes
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May 16, 2026

Robert Brogden Buick GMC responded

Thank you for your amazing review! We’re glad to hear that you enjoyed our SMS communication and that your service experience was seamless before your trip. At Robert Brogden's Olathe Buick GMC, we strive to make every customer experience as convenient as possible. Looking forward to serving you again in the future! Safe travels! The Robert Brogden Buick GMC Team

April 30, 2026

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Great people, great car, great dealership. I would highly recommend Robert Brogden Buick GMC. We had a great experience More

by aloughlin
Recommend Dealer
Yes

Other Employees Tagged: Matt Hoover, Jimmy Stateler

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Apr 30, 2026

Robert Brogden Buick GMC responded

Thank you for your feedback! We are happy to hear you had a great experience at Robert Brogden's Olathe Buick GMC. Your recommendation means a lot to us. We look forward to serving you again in the future. Enjoy your new car! Sincerely, The Robert Brogden Buick GMC Team

April 30, 2026

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Lacey is always helpful every time I have gone in and I appreciate them always taking care of me. More

by ARG083
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Service Time
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Recommend Dealer
Yes
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Apr 30, 2026

Robert Brogden Buick GMC responded

Thank you for your kind words! We're thrilled to hear that Lacey has been consistently helpful during your visits to Robert Brogden's Olathe Buick GMC. Your appreciation means a lot to us, and we look forward to taking care of you again in the future! Sincerely, The Robert Brogden Buick GMC Team

April 26, 2026

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Every time I go to Robert Brogden’s whether it was to buy my car, for an oil change or warranty work on my car. Everyone there is so polite , helpful & knowledgeable. I recommend them to anytime for these se More

by angelahelm2009
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Recommend Dealer
Yes
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Apr 27, 2026

Robert Brogden Buick GMC responded

Thank you for your kind words, Angela! We’re happy to hear that you have consistently had positive experiences at Robert Brogden's Olathe Buick GMC, whether for purchasing your car or for service needs. Your recommendation means a lot to us, and we look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

April 17, 2026

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Lacey did an amazing job with getting me checked in and registered. The technicians did an amazing job as well. More

by devontemoore30
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Hoover, Jimmy Stateler

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Apr 17, 2026

Robert Brogden Buick GMC responded

Devonte, thank you for your feedback! It is wonderful to hear that Lacey and our team at Robert Brogden Buick GMC provided you with exceptional service during your visit. We appreciate you taking the time to share your experience and look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

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