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Lacey Pfannenstiel
Lacey Pfannenstiel at Robert Brogden Buick GMC

Lacey Pfannenstiel

Service Advisor

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

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4.9
129 Reviews
4.9

129 Reviews

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129 Reviews of Lacey Pfannenstiel

July 19, 2026

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Great communication from the time I made the appointment to when service was completed. Fast and friendly service. More

by havensdarrenw
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Yes
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Jul 19, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that you experienced great communication and fast, friendly service at Robert Brogden Buick GMC. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

July 16, 2026

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Lacey was professional, courteous and overall wonderful. As usual! It's always a pleasant experience at Robert Brogden, thanks to Lacey and everyone else I meet there. More

by xprtcomp
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Yes
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Jul 16, 2026

Robert Brogden Buick GMC responded

Thank you for your review! We're thrilled to hear about your positive experience with Lacey and everyone else at Robert Brogden Buick GMC. Your kind words mean a lot to us. We look forward to seeing you again for your next visit! Sincerely, The Robert Brogden Buick GMC Team

July 12, 2026

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I think this is one of the best dealer ships I have ever worked with More

by JHENAK59
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Recommend Dealer
Yes

Other Employees Tagged: Terrie Horton, Paul Levin, Matt Hoover, Jimmy Stateler

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Jul 13, 2026

Robert Brogden Buick GMC responded

Grateful for such a lovely review! We’re delighted to hear that you consider Robert Brogden's Olathe Buick GMC one of the best dealerships you’ve worked with. We appreciate your support and look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

July 08, 2026

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Didn’t have to wait long. Staff was friendly and helpful. Lacey encouraged to notify immediately if any of the services rendered did not work. More

by reeves2girls
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Yes
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Jul 08, 2026

Robert Brogden Buick GMC responded

Thank you for your feedback! We’re thrilled to hear you had a positive experience at Robert Brogden Buick GMC. It’s great to know that our staff, especially Lacey, made a helpful impression. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

June 29, 2026

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Lacey and the entire staff were courteous, professional and very helpful. The entire process was pleasant. More

by xprtcomp
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Recommend Dealer
Yes
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Jun 29, 2026

Robert Brogden Buick GMC responded

Thank you for your kind words! We’re delighted to hear that Lacey and our staff provided you with a courteous and professional experience. Our team strives to make the process as pleasant as possible for our customers. We look forward to assisting you again in the future! The Robert Brogden Buick GMC Team

June 28, 2026

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Lacey was very professional, kept me informed, and explained everything to me. I really appreciate working with someone who values her customer! More

by D.FRANDSEN
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Recommend Dealer
Yes
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Jun 28, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We appreciate your recognition of Lacey's professionalism and her commitment to keeping you informed. It's our goal to provide excellent service and we’re thrilled to hear that she achieved that. Hoping to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

June 26, 2026

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Lacey greeted me promptly and courteously. Directed me to waiting area for coffee. Service was very responsive and I was in and out very quickly. Very good first impression! More

by mcindrich
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Recommend Dealer
Yes
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Jun 26, 2026

Robert Brogden Buick GMC responded

Thank you for your kind words! We’re delighted to hear that Lacey greeted you promptly and courteously. Our team is glad she directed you to the waiting area for coffee and that our service was very responsive, allowing you to be in and out quickly. It’s great to know that you had a very good first impression! We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

June 15, 2026

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I am very happy that they are competent and quick to meet my service timeframes More

by goodrichrl2
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Levin, Max Skid

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Jun 15, 2026

Robert Brogden Buick GMC responded

Thank you for your positive feedback! We appreciate your kind words about our competence and ability to meet your service timeframes. At Robert Brogden's Olathe Buick GMC, we strive to provide excellent service, and it's great to hear that we achieved that for you. We look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

June 15, 2026

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Lacey was a joy to deal with, but also very professional from beginning to end. Service was quick and efficient. Much appreciated! More

by SGILMORE5
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Recommend Dealer
Yes
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Jun 15, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We’re pleased to hear about your positive experience with Lacey at Robert Brogden's Olathe Buick GMC. It's great to know that you found our service quick and efficient. We truly appreciate your kind words and look forward to assisting you again in the future! The Robert Brogden Buick GMC Team

June 06, 2026

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Thanks. I was 100 percent satisfied. Very helpful and kind. Good at explaining the problem More

by KENMARIEPRUITT
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Matt Hoover, Jimmy Stateler

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Jun 06, 2026

Robert Brogden Buick GMC responded

Thank you so much for your wonderful review, Ken! We’re thrilled to hear that you were 100% satisfied with your experience at Robert Brogden's Olathe Buick GMC. It's great to know that our team was helpful and kind while effectively explaining the problem. We appreciate your feedback and look forward to seeing you again next time! The Robert Brogden Buick GMC Team

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